Web.com

Their customer service is excellent! Thus far we have not had any issues so far. We were told that our call volume would increase between 52-74 win on one month, well we exceeded and received 83 calls total with in one month. Kim, Sherry, Walter and other Web.com representatives have been very attentive and have answered all questions we have had. Lead Stream is very user friendly and one thing I really like about it is that any missed opportunity we have, we can call them right back. We receive an email as soon as a call is made as well as it always being available on Lead stream. So far all that was promised for our company has been true. Our website has improved tremendously focusing on services we offer, it took most of my marketing work away. Thank you all at web.com you guys are lifesavers.

I find the layouts difficult to manipulate to do what I need. And I am kind of frustrated that I have to pay extra for a security certificate. I think that should be included in all of your sites. It would set you apart from literally all of your competition and help out ALL of us small business owners. Or make it $5.00 instead of $15.

For more than a week now your support has not been able to resolve my problem. Ticket No.S-*******. I have been a client for more than twenty years and I do deserve better service and attention. I have been without email for two weeks. Called your support center many times and I get no updates or a resolution. All I get is we are still working to resolve the problem. I been advised that by the end of the day the problem will be resolved, and nothing happens. This is unacceptable level of support service!

For two years these guys charged me for a service I did not purchase, and then they deleted all of my emails. They say they are sorry but aren't responsible. They are absolutely the worst and it's hard to get away from them once you sign on.

Erin the support specialist was very professional, knowledgeable and expedient in assisting me with my request. I was on the phone tops 4 minutes & it was because he stayed on the line to make sure I was able to get setup my email correctly.
Very happy that solutions are provided immediately.

Worst mistake i made buying a year here and wasting $100. I should have paid more and gone with WIX. Whole site i had started building disappeared. It won't let me open my website i was working on. Worst mistake of my business so far. So off to get a wix account.

Extensive work by the intake person. Impressed with the ease of material submission (e.g. Docs, images) for rebuilding my webpage into a website. Looking forward to the SEO and monthly updates to follow.

This was horrible. Without any notice we found that our website and email were down and saw a "DNS error" in our webpage provider. I spent hours on line and on the phone trying to find out why this happened after 20 YEARS of service with a problem. Many of the agents at WEB.COM did not know what to do and sent me to others who also were unhelpful. After hours spent the evening of 11/28 (the site went down on 11/26) and after hours the next morning I finally reached the right person who helped fix the problem. His name is "Jay"...give this man a raise, he earned it.

Jordan was the greatest! I knew going in that I knew very little about how to begin my website, much less; setting anything up inside of my website.
Jordan walked me through everything and patiently answered all of my questions!
I recommend the Web.com team for your business needs!
Thanks again Jordan!

Starting a new business is intimidating, but with help from web.com and Kristen, it made the process seem effortless. I am looking forward to seeing my website in about 4 to 8 days. Looking forward to working with this company get my company off the ground. Feeling hopeful that my business will be a success with the help of this professional website that web.com is helping me create. Thank you for all your help.

I lost three weeks of personal web building. Each call to Web.com is from 20-40 minutes. The recording is stuck on 'It will be another ten minutes.' They promise to send e-mails they don't deliver. They sent me to Register.com and that was a joke. Three calls and I finally got my confirmation e-mail and refund. So far this nightmare is on going since today they didn't sent the e-mail with my EPP to transfer my domain. I am so angry because when I called back they said they were closed till Monday.

This company auto renewed for the premium pro. I stopped payment. They have no number to call only email communication. They said to pay for the premium pro and the will credit my account. They were paid in full $249.50 since August 8th 2015.My account is still frozen. For the second time they emailed me for proof of account ownership. There Facebook page is a deceitful. No place to comment only like. I discourage anyone from using this company owned by Vistaprint. After lengthy emails and my account is still frozen. I have no other option then filing Fraud charges.

So many things. 1 the site is too hard to manipulate. 2 hard to make changes. 3 hard to do small things like change the background color where the menu is? 4 customer service took $115 and I've still not received my money back.

I believe I have made the right choice with this company, all but one person was willing to go the extra mile to assist me on my novice Web lingo. Craig, Jordan, and the introductory man I spoke too earlier in the day. Missed his call and couldn't remember his name, but he rocked also. I would recommend this company minus Josh who didn't seem interested in my website, he was curt and didn't attempt to inquire about my business even tho I tried to explain to him the content of the business, he declined. Actually I felt like I was begging to be heard. Craig is a rock star and took care of business. Yes I am feeling super special. Jordan is the guy you want to assist in building your site. Just saying.

Trying to get an email to activate my SSL I have paid for but 2 calls and still not resolved.
I'm in Canada and there does not appear to be a toll free help number available either? So not only do I still have the issue but my phone bill had a 20$ charge.

Google workspace is not providing a shared drive, which I paid for with Business plus. No one can fix it. Your website says it takes 7 days to build a website with quick start, so I paid for that. I was told that has not been updated and it will take 10-13 days. I can't access my email either.

Terrible. Every day a different problem and when I seek help from an agent it seems that they are more uninformed than me, they focus on asking me and in the end they do not give solutions. Yesterday one of the agents told me that the problem is Google!

My experience with your consultant Rachael P. Was outstanding! It was easy to talk with her and she made my consultation a breeze. She was professional, funny and so helpful. People like Rachael are one of the reasons I choose Web.com. Thank you for having such a professional staff

Our web site contact request form was not sending us the request to our email.
Dominique with web.com persistently worked thru the issue and was able to correct the email forwarding problem.
I have been a Web.Com customer for years and they always take care of their customers.
Bob

Can not update my website. Terrible with updating my website never can get in contact with support just a huge waste of money. I feel that doing the site myself with youtube training is better than working with you guys!

I'm having a lot of problems with installing the ssl certificates and my word press has been giving me a "too many redirects" error so I cant even get in to my dash board. But the service is good and customer service is excellent. I would recommend Web.com to anyone who wanted to build a site. I just wish I could get the stuff to work. I don't understand why there is no install ssl button like other sites have or why there is no ftp file manager that i can access to use personally to fix the redirect error. All in all though its a good service

They are building a website for me. The web site is not ready yet, I am working with the reps about the design. Within this period two billing errors happened. First of all they charged me the full price for the building the web site service although the agreement was half upfront another half after it is posted. I contacted them and they corrected that mistake. After they charged my card for the online marketing $55 and mobile website maintenance $5.95. These fees are for an active website that is posted online. I contacted them several times asking to correct the charge explaining that my website is not posted is not online. They said that someone will take care of that. But the charge is still there. By the way it is very hard to reach them. Whenever you call the billing department they never answer and ask you to leave a message and of course no one calls back.

I had a great experience and the questions asked was on point. If anyone ever completed a business plan then you will understand the point of their questions. So I'm confident that my new website will be what I need.