Web.com

I need help with setting up my professional email and when I chatted for help yesterday, it was the slowest service I've ever received. The guy took forever to reply to me, kept responding to me using scripts (so rude and unprofessional), he clearly did not care about my issue and the fact I need help. This is the worse website for help.

Anytime I have an issue it is never solved. Only an email that says they're still working on it. They always take forever on the phone to only "transfer " my issue to "tech support " who never gets back to me. They only send an automated email and that's it ‍ I will be changing services when my subscription ends, so do not renew anything.

I believe I was unfairly not given a refund for services that were never used and with clear intention I requested a refund on time and within their "3 day policy". Very unfair to not receive a refund because of Web.com's mistake of not refunding the full amount originally. I didn't realize the

So far the service and access is terrible. In this moment The site is confusing and way too busy and disorganized. Ive paid for the month so I'll give it a little more time. In this moment after many many many attempts still can not access builder.web.com and even to know that was where to go was hell trying to figure out...pretty disappointed

I was amazed at Cassandra's ability to comprehend and articulate so well the information I was providing her! She was pleasant to work with, very patient and helpful. She worked swiftly and diligently to get the full picture of our nonprofit, and I am certain our website will be fantastic, due to her amazing skills. Thank you Cassandra, you were awesome!

Nameservers got reset to default from what they should be. I changed them back but was told it would take 24-48 hours. After waiting 24 hrs with no work email, I called but there was nothing they said they could do. After 48 hrs with work email (send or receive), I called again. This time he said they he would enter the info but failed to mention it would reset the clock again. I asked "so now I have to wait another 48 hrs for my company email to work" He replied it could take up to 48 hrs but should only take a few hours. So if you own a business find someone else to manage your Domain. DO NOT USE web.com

The initial experience with Web.com was decent. I recently needed to make some small changes to my web site. The platform for making the changes, " Website building" was not working when I went to make the changes. The front-end support staff at Web.com could not make the changes either. The standard response was it would be resolved in 24-48 hours. I am 8 days into this issue and call every day (Web.com does not call or reach out to me). Every time I call support staff can not help and say "engineering" is working on it, but do not have any info on when it may be resolved. Based on this experience, I would not recommend to anyone running a business and needing an internet presence.

The support staff were as helpful as possible, but do not have any two way communication with the engineering staff and also no ability to reach back out to customers on what is being done. The "Canned" response is " wait 24-48 hours"

Erin was very pleasant and nice. She worked patiently with me to go through the information. Her customer service was great. She is a personable representative. She reassured me throughout the process and gave me tips on how to help assure the success of my web page.

After another vendor posted my original web site the "Secure Alert" message appeared on the website.
After two calls to web.com the issue was resolved. I was fine with it taking two calls as I believe their was some very specific knowledge and the second person knew exactly what the cause was.

Excellent, problem resolved, knowledgeable personnel, and very polite and through.

I'm grateful to Web.com for setting up my website. If I had any difficulties, I immediately turned to specialists and they helped me. Thanks to them my site works well. Images load without problems and all buttons are active, I had problems with this before, but Web.com helped me figure it out.

This is the best way to get your product and business on the map. It is almost effortless due to the knowledgeable agents that are there to assist. I recommend their services to anyone. They are affordable and reliable. They stand behind their work. I enjoyed working with Erin B. She's awesome!

Rachael was awesome in helping me get the design to my business website off to a great start. My business is in its infancy stage and has primarily been a side job with friends and family, but with her help and Web.com I feel I am finally making my dream a reality.

I'm pleased to share my experience with Web.com Von did an excellent job with problem solving my website issue. She walked me through each step to fix the problem. She was very knowledgeable and helpful.

Pro - easy to build website, looks good. Good cost. Con - basic feature of email was not working, took several days to complete ticket to get it to work. Sales/Tech was a pushy jerk in communications.

I would recommend site jabber anytime, superb customer service, everyone I spoke to especially Taylor displayed professionalism, they were very detailed, patient and customer friendly. Very informative team members.

GOOD JOB!

When adding text in the text boxes, every time I hit space, it puts the next word in front of the preceding word rather than following the word. It is also very slow to make the changes I am wanting, and seems to freeze on me to where nothing is happening. I've had to close the page and log back in several times to continue my task.

I was fortunate enough to talk to Ham today when I called to deal with my account. I have had an account with your company since 2015 and this gentleman was an absolute pleasure to work with and he was incredibly knowledgeable and new every option available to me and treated me with the utmost respect and kindness. I would hire this man if possible! I hope he can be promoted to a supervisor position because he is obviously Well Suited in that capacity!

You are the worst company on the planet! I couldn't publish my site because they couldn't get it right so despite the fact that I was paying 179.00 per month I did a lot of it myself but the parts that I needed help with ((((((such as making sure the responsive coding was place on the pages so on mobile devices the site was clear)))))), and I asked them to do -----they still couldn't get it right. It's been 3 months and my site still isn't published! Then they promise to get a senior rep on my case ----should they have not done that from the beginning? Why do they have people working there that SOUND like they know what they're doing but really don't. I have more examples but won't waste my time - don't use them, they will take your money for nothing in return!

Marty was excellent from start to finish! Our time on the phone was lengthy because he really took his time and spoke to me and my co-Owner about our information and full details for our website. He was patient, kind, and thorough. I didn't feel rushed with Marty, and I felt that I could easily give him all the details needed to build an awesome website! Some agents have made me feel rushed and it left me to just figure things out in my own, or hopefully get another representative. Marty was excellent and I would recommend him to anyone looking to build a website... hopefully they will be lucky enough to get transferred to him. I'm sure glad I was!

Yesterday I started to develop my Nursery School's new website. It was a bit harder than I thought it would be so I decided to switch over from me doing the website to someone at web.com to do it for me. Best decision! Clyde C. Was just the help I needed to get this project off the ground and to do it fast, right and easy (for me). Thanks web.com can't wait to see my new website for the Nursery School.

The customer service representative was really helpful offering many other options to avoid me cancelling it just didn't work with what I have going on right now but I appreciate all the effort that was put into it… Give my boy a raise

I asked for an authentication transfer and the website says that it takes 3 business days to do it. It's been almost 4 days and I don't have any answer. I don't know if it processes or just doesn't get the attention.

I was helped by Loren. He did a fantastic job. He made me feel at ease while he asked me important, detailed questions about setting up my business's website. He was a joy to work with and I would definitely recommend him to anybody.