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Web.com has a rating of 2.8 stars from 3,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
Mirror the old Doster login, or allow a pass through for those of us that have been part of the Dotster site for decades
Did not have a choice
web.com is super broken compared to dotster. All my domains got split into 45 accounts I need to merge, I can't get the reports I used to have on dotster and getting invoices is a major pain in the $#*!. I'm migrating out of there the first chance I get.
I didn't - I wish this was still dotster.
I have only used on my iphone web browser, so maybe it will be better on a computer.
I am trying to put my domain behind cloudflare but my name servers are missing. You suggest that I restore the default, and I did, but that didn't help.
Didn't have a choice, you took over Dotster.
Errors and none corrected after multiple attempts to resolve
I was an original Dotster client. Great, world class service. And now three acquisitions later it sucks!
Very user friendly! Very easy to work on and set up site. Fantastic!
For my business
Lots of down time. And logging in is a real mess now. Used to be username and password were on the same screen, now it is two screens. Really messes up my password manager.
Already had a dotster account. I did not choose web.com.
Since dotster switched to web.com, I have had, and continue to have, multiple problems with our webpages. I can no longer access Weebly for two of the websites and for one of my domains, a web.com technician redirected the web page to another domain, and the redirect is not working anymore.
Easy to navigate for beginners. I was able to grow my audience in only a little time.
Simple and easy to use. Self service allows me to manage my accounts without contact customer service.
You all bought mydomain so I have to
No message today. I do not like this popup. Just improve your web tools.
Because you supposedly had the best prices, however the add ons for needed thing like SSL are way too much.
MyDomain was bought out by Web.com and the transition has not been smooth. Now the SSL does not work with our website www.littlemousethemouse.com. Plus, I'm still missing our domain littlemouse.net. It hasn't been brought over. Now I see that it's for sale?
DNS changes take to long to go through inside of Web.com. Locks us out of making changes we need to because the DNS is busy.
Cause i have to keep coming back in hopes i can make a change
Easy to set up and use even if you have limited experience. Great hosting and web designs. Love the email.
Verify email most times at login? But I can skip it. Continued use of "steptoquit". View in web from File Manage still not working. File Manager not remembering sort, Undo info and sometimes not even directory I was working in. Etc.
Unable to transfer a domain I have on web.com to another person who has web.com account. The instructions say he has to request the transfer but there isn't any place to do it. On my side I can only change the ownership but they will still be under my main login. I want to fully transfer this domain to another person.
Looking to check new domain names
Not that great so far. Let's see how it goes from here. I paid for SSL, and nothing has happened. The buttons aren't working on teh site.
I can not make some adjustments on my website that makes the pictures on my header too small to see. Overall, not very satisfied with portions of the website building compared to comparable companies.
It was recommended by a friend.
Paid customer support is really bad, payment options are not enough
Web.com tech support is awful. They bought my account from another registrar and everything stopped working immediately. I will move to another registrar asap. Avoid web.com!
I did not choose web.com. They bought my account and all my services stopped working right after they migrated me. Terrible company. Terrible registrar. Terrible tech support.
Absolute worst website builder platform ever used. So many issues one after he other, in fact I just logged in to cancel.
Some features are not working. I cannot see how much my next auto renew of my domain hosting package will cost me
I'm a dotster transplant
All is well. I appreciate the authentication step. I just need to update the debit card on file
Need to update the debit card on file
Our website has been down for three weeks now. Web.com stinks.
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
