Web.com

Some bullet point features they sold us on (google coupons), turns out they don't even offer. And took awhile just to call them to find out. And the other features I've already done myself. But I did get 1 helpful observation re: our meta title, so its not a total loss yet. Other than that not quite sure what they really do.

And they charge me every month and they do nothing for me. I submit requests to question why things are not working and they don't reply. They mods team never works on weekends so if you have your custom built website needing a change on a weekend your out of luck.
Taking surveys after every call since 2017 is ridiculous.
I do not recommend them at all. Their simple SEO is not simple. They are located in Canada, Florida and i'm not surprised if they are overseas support now.
The worst customer service experience I've ever had.

Absolutely the worst company I have ever dealt with. If you like being put on hold for over a hour you will love this company. Been trying to change domain address and acquire a new logo-never happened

Web.com's offerings are dismal compared to other site hosting services. Now for the really bad part - if you want to terminate your account you have to call some toll-free number where no one ever answers. Instead, you hear wait time announcements in which the expected wait time fluctuates wildly! Wait time should get shorter and shorter, not jump around from 10 minutes to 5, 15, 8, 1 hour and 45 minutes, 20 minutes, 2 hours and 30 minutes, etc. That's all the proof you need to know that Web.com is nothing but a scam.

Let me start off by saying I am VERY computer literate. I've built multiple sites in the past. Web.com came up on a list of top sites for domain/web site builders. However after what I've experienced with them I believe it was probably a fake list. Which is my fault for not reading reviews.
I spent many hours, about 14 total, perfecting a site to use for my small business. After I hit "publish" it went to crap! Things got out out of place. Pics for my interior design were listed under the about us section. Not to mention all my pics from all tabs ended up in one section instead of where they belonged.
I reached out for help in the online chat portal. That was a joke. I feel like I was probably talking to a 13 year old child in the back of a sweat shop in China.
I'm very disappointed and would not recommend this company to anyone.
Please don't waste your time.

Possibly the worst customer service, I personally have ever had, constantly getting passed from person to person, noone knows how to help...you should be ashamed. Finally 1 person helped, but your cs team as a whole...terrible.

I'm very disappointed with the process to get my site live. When contacting web.com for assistance I've found it's "hit or miss" on whether the rep is knowledgeable enough to help. It usually takes several calls before I find someone who understands the issue and can help. As a result the process is taking much longer than it should.

My experience with web.com has been great the employees like Rachael P. And others are very nice and very helpful throughout the way of starting your own site i would highly recommend anyone who is planning to start their web site here.

Wow! What a great experience with Jordan R. In the development of my new website! I have had several conversations about getting a new business website over the years... but nothing equal to the one I just finished with Web.com's consultant, Jordan R.
It was absolutely the most thorough and detailed interview I could ever imagine on the telephone with such a good communicator. He covered every possible part of the website in detail and more.
Many difficult subjects pertaining to the website were covered to my satisfaction... nothing left out, e.g. the e-commerce store, seo, marketing, social media, videos, photo galleries to mention just a few.
I definitely recommend web.com to anyone needing online presence at the highest level and modest price. I have paid more and gotten less several times over the 40 year career as a dentist. Michael Scott, DDS

Avoid these scammers at all cost. They (or their subsidiaries, like Logoyes.com) like to include "free starter kits" or some such bull$#*! to your orders, and then start charging you for them after a while - without any notice, invoice or confirmation, obviously.

Danica and erin are very knowledgeable and professional technicians. Being a customer with minimal tech experience they were able to walk me through the process which may have taken more customer care and patience than usual! And i am thankful for that...

I've been on the phone with web.com and network solutions for 2 weeks and have spent 10+ hours on something that usually takes other providers 10 minutes to complete. Not one tech has been able to give me a consistent answer in regard to helping me transfer my domain from network solutions to web.com in a reasonable timeframe. I've done hundreds of transfers as an agency owner and web developer over the years, and this has by far been my worse experience with a hosting provider I have ever had. In the upcoming days, I will be submitting my full experience to trustpilot, reddit, facebook and google to warn others to avoid using web.com's services.

Not intuitive for an extreme novice. Still having trouble with pictures zooming in to close after I put them on the site. Your customer service has been incredible in helping me get set up. If not for your customer service then my rating would have been 2 stars...but I'm learning the system now. It's not perfect, but it works pretty well.

Working in fine detail with Jordan R was nothing less than wonderful. His questions that arose from our conversation were so insightful that in the end I was better at articulating the core or what my business is all about that I had ever been before. I have no doubt that because of this kind of intuitive, competent and genuinely interested way of working with me, the end result will be a true reflection of what I do and who I am.
Thank you so much. Look forward to a long run with Web.com
Sincerely, Michael Hinton

One year after you get your 99 cent "free" logo, charges will start appearing from this company on your credit card statement. They claim it's for a website starter kit that you agreed to try free for a year (and then pay $9.99/month for) - something hidden in the small print when you buy your logo. Call your credit card company right away to dispute the charges or they will never stop. I bought two logos and they claimed I had two accounts with them (but both under the same email with a single password), so I was actually seeing a $9.99 charge TWICE every month. STAY AWAY from this dishonest company. A 99 cent logo isn't worth the headache.

Avoid this web host. You'll spend HOURS on the phone with their tech support because their hosting goes down regularly! I use their services to host my website and run email. I've had an intermittent problem for two months that is still unresolved. Website will be down and then miraculously go back online as soon as I put in a support ticket or call. Support chats on their site are non-functional.

Web.com has provided ongoing support throughout my whole web-building experience. Everyone I've dealt with has been professional and has taken the time to answer all my questions. I would highly recommend this company to anyone who is just starting a business.

There were several calls made one morning to the support team helping me with my website modifications. They were patient (even calmed me down), professional and knowledgeable. Justin was one name that comes to mind who was particularly helpful. I do believe that Web.com actually believes in exceptional customer service.

I've had the ongoing issue of Web not opening the website builder for months now. I have been needing to change my website and can't do so. I've talked to customer service and all they said was " It working from my end, refresh your browser". Never got any help.

As a highly skeptical individual, I was naturally hesitant to use an outside service to promote my new business. I'm extremely pleased to testify that WEB.COM, namely Cassandra S. Made me feel comfortable from the very first hello, thus making my experience very welcoming, giving me the utmost confidence in their company. Cassandra S. Was kind, courteous and professional while following what seemed to be a very strict protocol in order to assure that I would receive the most optimum results. I'm excited to move forward in this new chapter using WEB.COM as a consistent and reliable resource. Thank you much!

If you value your time don't even bother dealing with their customer service team to remedy any kind of issue. I have been using their services for 15 years and they have transferred their basic tier of customer support overseas. To speak to anyone with any actual information or that can be helpful it takes hours. I've lost hours of my life dealing with their screw ups. I just canceled my services with them, it's better to have no active website than deal with this lack of support. What an utter joke. And now after doing more research their services are MASSIVELY overpriced

I am a "Real" Customer who worked with a customer-friendly expert named "Marty." Because of the wonderful job that Marty did, I Did NOT have the negative experience that I read about from other recent customers. Marty was very helpful, customer-friendly and thorough regarding what services would be offered to redesign/rebuild my website, the cost for each service, how long it will take, and whether or not I would need any particular service now versus later. I really appreciated his "insight" and ability to focus on the details that I wanted for the redesign. I am so excited and I can't wait to see my new website!

For all of the above reasons, I give Marty 5 Stars!

Thank you for giving me this opportunity to acknowledge and praise a true website professional like Marty. -- Dr. Rita

Initially when I signed up, I was convinced that it would be easy for a novice such as myself to use this site. However, it is really hard to build my website here. It takes me hours to figure out how to delete, change or move something, how to manage the fonts and virtually every little thing I have to do. After about 14 hours of trying, I am having a friend build it for me. And no, I cannot afford your professional services, even at half price.