Web.com

I am enjoying the experience so far. Had a couple major issues I would have liked to have been resolved quickerand without having to keep calling back. I get kicked out of the system occasionally. Easy to use, user friendly.

I think the site builder tool is too inflexible and not very easy to use. I need an "undo" button, so accidental deletions can be backed out.

Impossible to find out how to just add an email address for a domain I own and have registered on this account.

UI is hard to use - non intuitive to find the cost of upcoming renewals; chat tech support was only so-so

There is no help desk ticketing system, only chat. Very inconvenient and time consuming to get help with an issue. Also I been unable to get a transfer auth code for a domain overe the course of a couple of months of trying. I have chatted with two different support agents who assured me the code would be emailed to me and I still haven't gotten it.

Hi, I have had an issue that I reported/put in a ticket for over a month ago that still hasn't been resolved. I have not been able to put my site live and it's extremely frustrating. I get constant noreply emails saying that the issue still hasn't been resolved. I'm trying to put my personal portfolio site up so I can find a job, and this has been a major setback.

The customer service, technical team over the phone and we chat definitely did not explain my package correctly.

The chatbot was effective in answering my questions. I offer 5 stars however, unfamiliarity with the new interface slowed me down a bit. Overall I like it.

I appreciate the help and patience Web.com had with me. I've had personal challenges that has slowed me down a bit.Thank you! Moving forward... :)

Removal of E-mail mailbox services from my main Domain that were available in my old Dotster account but now cost extra under Web.com is a serious diminution of service and will lead to me looking elsewhere

My domain name was said to expire on July 5,*******. I called and updated my payment on July 5 and still have no website. Been with you guys since 2005. And now I have to wait for your team to fix it while I lose customers.

Ultimately, I ended up with a pretty good looking website. But the customer service platform desperately needs some help. It's easy to reach out and receive several options of support, but I don't think any of them communicate with each other. The procedures you must follow aren't very clear, and the only reason I received any calls was to sell me something else. Inserting the SSL isn't something I excel at through these guys, and it took over a month of messaging and phone calls to get it fixed. I don't remember having this problem with other hosts. If you're experienced at this, this is probably what you're looking for. But for me, I was looking for a little more guidance and understanding with what was going on behind the scenes while they were preparing my page. The 3 stars is for my personal experience that ultimately led to an expected outcome, not for the work they did. They probably do fine work if you already know about modernized web hosting. Again, It was expensive, I was charged for three SSLs, and no one seemed to be able to fix the security issue until they called me to ask how they did and I pointed it out to them. That should be the first thing they check, in my opinion. I'm going to keep the page because I like it. Thank you.

Straight forward. My eyes are poor, and I usually need to enlarge font to around 12-14. I could read ours without extra steps

My account was transferred here from dotster, and now I can't find a way to export a zone file so I can do anything with them.

Absolute rubbish. On the rare occasions their website/management tools actually let you in and work, they then don't do the things you want. Or worse say they have and you find out a week later it didn't work, so then you have spend an hour trying to get back into the thing to try again. The prices are way too high, and you would think by now they would learn, but no.

Email isn't working, google workspace never let me even try to use it without trying to extort more money out of me to use it so I lost money on that because a refund was refused. And customer service can only help with issues about half the time. Also, I tried to say 2 stars but then I couldn't leave a review at all. So that's shady

I've given you plenty of feedback already. Your website is the pits. It's completely buggy and not intuitive. I've wasted a lot of time on your site.

I've been waiting for a expert to finish my website and for some reason it's been taking longer than what I expected

I am still learning how to move around on this site. Sometimes it gets hard to manage and do what I want

Just started, so far, so good. I will share an accurate review after I have more time to use your site. Thank you.

I contacted support 3 times to have a domain name that I sold removed from my account. The issue still has not been resolved. I will end up transferring my domains to a different registrar.

Very unknowledgeable support staff. I contacted support 3 times for an issue that has yet to be resolved. I asked to speak to a supervisor twice and was refused.

The website keeps giving error messages "try again later" but provides no details on what the issues is. I can't update or delete the expired payment methods (Visa)

I am having a hard time getting this site to point to my domain. This is an issue since I purchased it from you and it should be able to do that.