Web.com

We initially contacted Dan B. To try and recover an old website. He was extremely professional in his attempts to do this for us. When we discovered that we could not recover the old website (our fault not his) we were informed they could rebuild for us and given pricing options that were extremely competitive (I did due diligence and discovered they were very affordable relative to the market). Dan passed me on to a customer service rep, Rachel, who went out of her way to help me given my lack of understanding of what I was doing. She allowed me some extra time to get things prepared for her outside of the usual scope of how they work and even made sure she was available when I needed it to take care of our launch. So far I am extremely pleased with my experience.

Very disappointed in the web builder. Only 2-3 days of using it and it never has my format consistent. Pics all misaligned, header messed up and all the support i got gave me 2 escalated cases and still no answers or resolution. I did a lot of research in companies to see who to sign up with for my website and so far i regret choosing you.

I spoke with Kyle in depth about the needs of my small business website. He really understood what I was looking for and did everything possible to make sure that the design team understands what I need. In addition, the product offerings are all inclusive which helps small businesses!

Several years ago when I purchased an existing dog boarding facility, I wanted to get a website up and running; so my customers could find me and also to be able to make their reservations on-line. The web hosting company I choose was Network Solutions and I have been pleased over the years with the service they have provided for me. Again, today, the company representatives, Steven in renewals and Erin in marketing provided top notch assistance for my problems and questions. Thanks, again, for being there.

Just spent some time on the phone answering questions about my business for the new page I will be getting built. The interview was very thorough. I look forward to seeing what the company comes up with.

I had the best experience working with Megan H in Sales, as she explained getting started to use the web service. The slide presentation clearly defined what would be available to us and the features and options. It was an easy decision to proceed with the purchase and then had a wonderful experience speaking to Jordan H in Web Consulting to further define what we wanted for our site. We are so looking forward to the next steps of getting the website up and running for our business. This is clearly a first class organization.

Staff is very professional and easy to work with, looking forward to great results. The information collected for the website was done without rushing me. I felt the staff interest in collecting my ideas and information as being paramount in providing a perfectly suited website design for Millman Systems. We like the fact that web.com wants their customers to do well.

I was blown away. The person I spoke with not only discussed details about my website that I would never have thought of on my own. She also wanted to know my business inside and out so we could portray who we are and what we represent to the visitors on the site. She walked me through multiple marketing strategies and ideas that will help our business grow. She was very professional and patient through the whole process. I had no idea customer service like this still existed. I was blown away!

And got disconnected and spent over an hour via numerous phone #'s and holds trying to reconnect; only to find out they could not find my new account. Waiting for a marketing specialist to call. Was told it takes 24 hrs. For the account to become activated. So needless to say my first impression and experience were less than positive. :(

Do not waste your time. No representative has any idea about this companies policy. Reps lie to get you signed up, or don't know what's true, and when you question it you get different answers depending on who you talk too. I have screen shots of a conversation stating what my price would be for certain amount of months. That price changed after 2 months. When asked I told I was charged correctly and I can't get any type of refund, for anything, because it's been longer then 3 days since the purchase lol. Seriously, please don't waste your time. There are plenty of reputable website building companies that offer good customer
Service and care about providing a good customer experience. This happened to me twice. Once when I signed up and once when I was convinced to sign
Back up(guaranteeing my price). I should've known better the second time but I won't make the same mistake a 3rd time.

Terrible. Same as above. No one can give a straight answer. Every time you talk to a rep you get a different answer and different result. Terrible customer refund policy. Just a terrible company.

Erin was quite patient, and walked me through the various questions. She explained the process and clarified some points that were missing from the initial conversations I had had. I sensed a desire to up-sell me to include Facebook, but I declined based on the price tag; small consulting firms just cannot afford the money. Overall, good experience.

I have had a really hard time getting my store set up. I have asked several times for assistance, but my online chat person sends me to the links on the help page. My website is published and nothing seems correct

I am finding that the templates are limited in my particular field (mental health counseling), and once a template was chosen, it has been difficult to navigate. Understandably, I am not a web designer by profession, but thought it would be less difficult to do on my own.

They are group of scammers! I purchase domain and email but after I paid they asked me to pay more to get an email and domain active (even though I paid already for them). I can not remove my payment and customer agent said they even can not pause or delete my account. The only option they offer to disabled my subscription but it's a lie. They're keeping charge me without even I use this website.

Megan is amazing at her job she is patient talented and so nice I feel like it was fate that brought me to your company and such an awesome site manager I cannot wait to get this off the ground give that girl a raise she deserves it

My direct contact with Julie concerned the development of a new business website. From the beginning of the call I detected a high degree of patience and care in seeing to the changes to the site. The process, though protracted never tired Julie out. She saw to it that every detail was meticulously executed. She was excellent in eliciting vital information from me which would greatly improve site content. I am truly grateful to Julie for her professionalism, energy and concern.

After a rather bad experience with a small company and then having no site for a few months I was so relieved to meet with Robert and Erin to discuss my website. They gave me the confidence I needed to build the darn thing on my own (with LOTS of their help) and take control of my little company. The depth and breadth of their knowledge and ability is impressive. I'd do it all again but must move into the future! Thanks you two!

Justin & Tito helped me get a great deal and sign our company up for a new website that is more up-to date and and much cleaner than our old one. They answered all of my questions and informed me everything I need to know about what web.com offers. I look forward to seeing the first draft of our new website within the next week!

I was nervous regarding web advertising - bc it seemed as if it would be difficult to get my name as close to the top as possible, this far into the game. They were very knowledgeable, and have surpassed all my expectations. As stated above, the customer service response time is outstanding

Julie O was delightful, knowledgeable, and professional. Would use her again here at Webb.com. She was devoted to her job as to getting all the information correct for my website. Truly a delight to speak too.

Though she only had a brochure I had written up and a conversation with me over the phone, Julie was able to draft a website that captured the information I wish to convey there. She is really good at listening and delivering on what was discussed. Maybe her last name should be O'blessed. Thanks so much Julie!

Entire process from sales to final evaluation was truly a pleasure. I needed to put the website on hold and they gladly issued a refund and explained more cost saving ways to develop the website. I plan on using this site again for all my business needs.
I can't thank you enough.
Mary G

Advertised 1.95 for a month of website/domain service. I never agreed to auto renew, but they were doing it. I signed up for 1 month to try it. They kept billing for service@ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn't checked my it. I figured it was no longer up, because I only paid for the 1 month. This went on for 7 months. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).