Web.com

Go through and read the response of "Executive Support" and you will see the bull$#*! for yourself. First of all, you say that most customers like an "introductory promotion price to try the product." In any other instance, try means that I use the service, decide whether I like or not and then commit to the service. What you fail to tell people is that they are locked to a non-contract, contract, because they "verbally agreed to the service." Little do they know that the product the sales rep sells is not the product they will get but a knock off version. THEN when reaching out to a supervisor, one is never available. But no worries, THANKFULLY executive support is on hand to cut and paste a generic response to every 1 star rating given to your company. Good job. You nailed it. All my worries are at ease...

She knows her stuff! Wow. I have called support several times in the last week or so with the exact same issue and i kept getting bumped around.
She solved my problem quickly doing something no one else did when i called. I've been doing this stuff a long time and i can say she knows her stuff! Again wow, i appreciate people like her who are knowledgeable and help me get my job done efficiently.

Each issue takes over 3 days to resolve, current issue has been pending for 11 days so far and it's still not resolved. Very difficult to pay for a website and cannot publish it due to provider issues which is causing my business to lose money everyday it's down and published. I've lost more money using web.com than I've paid or web.com

Compared to other sites iv worked with I would say Web.com has been the most helpful and complete. I also felt like they wanted me to be successful and gave me pointers on what direction to take. Thank you Jordan.

I bought the domain in order to transfer to my current website. I seem to be having trouble doing this. I have tried entering their information in order to get it transferred but have been unsuccessful.

Web.com was supposed to generate us new business and they projected us 8-15 new leads a month for their very hefty fee. We got two actual leads in the system, but that was it. We asked if we could receive a refund of something and they said NO WAY! They don't stand behind their sorry promises. Don't waste your time or money!

SEO rep was extremely helpful, patient and easily understood. Unlike a two hour ordeal the day before with a group in which there was a communication barrier, unbelievable noise in background and had no idea how to solve my issue.

I have been having a hard time connecting the donate button to my paypal account. Someone tried to help me via chat but its not working. It would be helpful if I could actually speak to someone over the phone.

When I originally called the customer service agent advised me that my website page would be transferred over from shopify. I spoke with another agent today who was rude and condescending stating that is was up to me as the customer to be aware of what package I was buying. I already told him that I was advised that based on the package I received, my website would be brought over. I am now having to spend time building another website with a very difficult program that doesn't accept jpeg files for product listings and gallery photos

I was greatly relieved to speak with Rachael, because she had unlimited patience with my novice approach to all that is involved in setting up my new web site. I felt supported and valued as a new client to web.com Though the process is slightly intimidating, Rachael was very good at explaining everything. I appreciated her advice and knowledge.

I am a 9-year customer of Web.com. (My monthly fee is $33.) I have enjoyed the stability and reliability of the service up until this year. Over the past few months, the downtime has become increasingly more frequent, and the duration of each occurrence seems to get longer. The problem has consistently been described as "there is a problem with one of our servers. The team is working to resolve it. There is no ETA." Within the past week, I have had three occurrences of this issue.

I visited the website just to browse, and they got my number and called me to answer some general questions I had... but before I knew it, my general questions ended up the creation of my whole idea 4 hours later. All on the fly. The consultant had the creative knowledge to get inside your head and help me design what I want. Without that first phone call, today I would have nothing. Months of thinking about my idea translated to actual business creation. Wow.

It's absolutely the worst. Creating a website requires nothing more than plugging my company name and address into a template and they claim it's a custom job.

(It's much more basic than the homepage I created in 30 minutes. It would be embarrassing for the company to call itself a professional.)

Our company's logo is essentially a 90% copy of other companies' logos.

When I requested service they promised to make an appointment but never heard from me again. They said it would take two weeks to complete everything.

Only when I complained about their terrible service did they offer to help. But the web.com template doesn't work properly.

Peter said he would update my data when I emailed him, but after 4 days there was no progress.

When I contacted them once again, they asked for about $750 for the update.

What I want to express is who is in charge here. This company is completely unethical.

When I contacted them again, they demanded around $750 if I wanted an update. In short, it's an unethical company, and it's unclear who is in charge.

I've had this website for years with the goal of using it for a career change. Of course, once I finally choose to edit it, I can't sign in and access it... Ron to the rescue! He was very helpful in assisting me with getting my credentials in order while also sharing information to help me save money. He went above and beyond during our conversation today and it was greatly appreciated. Thanks again, Ron!

Website builder is slower than expected in trying to revise a template and rather limited in placement options in trying to layout our new website. Admittedly this is my first day working with it so perhaps things will improve as I get more experience with it.
Mark T.
Event Manager

Gail, was fabulous... so patient with a non-techy person as me!
Very lengthy, but so detailed. She really cared that our Website turned out great.
She knew what she was doing an guided me through the whole process with such
Courtesy and understanding of what I wanted.
Excellent Employee. Thanks Gail and Web.com.

Both Adam and Erin were extremely helpful, knowledgeable, and patient. I knew very little about the task that I needed to complete, but they walked me through the process step by step without making me feel embarrassed by my lack of knowledge. They made me feel very comfortable, efficient and effective with their help! It was a very pleasant experience for me which I appreciated greatly!

We called to renew our domain name at register.com and were helped by Chris, who not only took care of our problem but suggested that we may be interested in expanding our business exposure by using web.com. Denise B. Was extremely helpful in the the process of setting up our company and we are optimistic that our online presence will grow.

Web.com owes me months of refunds. I had cancelled months ago, never even made a website because it was not user friendly. I have done the online chat and thought everything was cancelled and noted I was still getting charged so called and was assured it was cancelled and I just saw that once again have been charged. They refunded me for about 2 months (not full amount) I'm out a couple of hundred dollars at this point and who knows if it is actually cancelled this third time of trying to cancel. Very frustrating.

It has taken quite a few times to revise and adjust the new website, which is understandable, but a few times I think my comments were ignored or missed. This latest work session over the phone with David was GREAT! He worked with me and actually educated me, so I can more effectively make my own changes. Thank you David!

Amazing website to custom own for your small business! Everything works perfectly and the service is great & worth it. Though the only reason i don't give it 5 stars because my customers cannot put their own reviews on my website i can only edit and add reviews which doesn't seem authentic. I would appreciate if the system can add this feature! Then everything would be even better!

Which side is extremely difficult for someone who has no ability to use the web with any confidence. It's just too hard to figure out and too expensive for someone who would just like to be able to show their friends a website. I don't understand why you don't do monthly installments that are reasonable or why you have to have all the money upfront. It just sucks..

I have been with Register.com,. Now web.com, for over 10 years. I recently decided to update my site. I found both the sales agent and the new account consulting team to be knowledgeable and helpful in getting me the services that will maximize my reach to customers at the lowest cost. They were patient in explaining options and offering recommendations. My only difficulty was in getting back to the design team member that I originally worked with. All calls go to a general number that means you may have to repeat yourself to a new team member each time.