Web.com

The website looks very impressive; Lincoln did an excellent job! There were many corrections that needed to be made and Monique was of immense help. She persevered to get everything done including the website to go live! And Dominique was also a significant help. Reyl was able to correct the LOGO. Thank you all so very much.

Have been trying for over a month try to add a free email and still not solved spending hours on the phone. Being told it takes 72 hours to work. Now 10-11-23 and still not fixed or told what to do that works.

Poor results

They contacted me at just the right time. I was in the process of creating my website myself and was really stressed out about how much time it was likely to take and the degree to which it would require skills and abilities that don't exactly fall within my list of strengths. Right now. I am thrilled that they are relieving me of having to develop the initial draft. Hopefully, I will be happy with it. I have generally found it easier to edit and improve a work product than to create it from scratch. I am also happy that I don't have to spend thousands of dollars upfront for the service.

So far the website I had them create costs about 2800. 5 pages and one supposedly e-commerce page to sell items. That page is pathetic. Not one proper listing. The big problem is their email is not sending me mail to my iCloud address they just said it was my problem and just about refused to update it to one that works. I had apple o the phone and they still deny any problems. Customer service is good but they don't want to help besides sending me another email that I don't get to vertmy identity. This is stupid they won't fix it. If I could get a refund and walk I would.

Lots of things to complete, not sure if it is all coming together, so many pieces to the puzzle.
But good navigation through the maze, slowly getting up to speed.
Cant wait to talk to someone about some things.

My last experience with you all was horrible. Your employee did not send me the information to connect my website with the domain. I called back and spent hours on the phone. Your staff are poorly trained. I prefer the previous owner.

The Web Consultant that help me today was Julie. She was very helpful when it can to helping me with the beginning stages of my first website. I would recommend her to anyone who is starting their first website.

I enjoyed talking to Tito. By the end of the information interview I felt like a friend had helped me get a website up. In this uncertain world that type of friendly service helps me breathe easier about spending the money on a new website.

I've been with this company for 12 years. Pay2playradio.ws was created by WEB.COM I'm 66 years old. I believe in web.com This is were you want to start your website At. They have everything you need to build you company business. I'm Aj Williams SMILE

Julie and Charlie made me feel good and like my company website was in safe hands. I am looking forward to the future and exciting to utilize my new resources! They spent more than 3 hours on the phone with me and helping me understand.

She was so amazing. Grasping my babbling brainstorms of ideas, 100% able to see my vision and funnel into where we needed to go.
So patient (my son was sick and screaming)
Beautiful choices of wording. Helped me get unblocked when I could not find words to express myself. I give her ************** thumbs up!
Love her!

I have used Web.com support before and it hasn't always been great but today it was just what I needed. Although I wish the actions I needed could be done online by me the customer service support person did a great job handling my changes.

I've reached out to customer service on multiple occasions. For simple issues, I received assistance without any problems. However, when I encountered an issue with my account – specifically, I had subscribed to a package that included 'MySchedule,' but I didn't receive it – things took a frustrating turn. When I contacted customer support about this, they informed me that I didn't have 'MySchedule,' and nobody seemed willing to help resolve the issue. I made multiple calls, but the problem persisted. On one occasion, I had a particularly unpleasant interaction with an agent. After our conversation was over, she refused to hang up, presumably to prevent me from leaving negative feedback. I waited for about 10 minutes, but she still didn't disconnect the call. When I asked her to hang up, she claimed she couldn't. It left me feeling that the customer support team either lacks the authority to make changes to accounts or simply isn't motivated to assist customers.

Please check comment above

I've had only one interaction and so far so good, positive interaction with Kyle. He's was very detail oriented. I am hoping that this is going to help me get my site updated. That said I've had one interaction time will tell.

Won't accept my user ID or password. Can't log in at site. Need to know where I go to edit my site.

I couldn't thank Cassandra S., enough for all her help. Very understanding that this is my first time building a website, and she was more then helpful with my lack of knowledge. Very to the point on what they need to make my website the best that it can be, and when I fell short on what to say she had ideas, and examples to help guide me. Such great customer service and an awesome experience. Thank you Cassandra S.

Every since i purchased this domain name, i've had nothing but problems accessing my website and I continue to get error messages when I go in to edit. In addition to that, the 2nd tier person never called me back

I was totally overwhelmed with what is needed to create a functioning website for my foundation. My head is spinning and I am truly tired and drain from just providing the necessary information to the 2 consultant that I have been dealing with (Erin/Dianne). They both see quite knowledgeable with what was presented to me and they were both quite helpful. Beyond that, I have to wait for the first draft because my head is still spinning.

I am grateful to have the opportunity of opening a business online. I was is dire need of having a business online in order to support myself and you've allowed me to do so with ease. I am very grateful. Thank you.

Bryce and Robin were both terrific to work with and made me feel like they really cared about my site personally. Bryce helped be to choose a product that fit my business and Robin set about gathering information about my existing website with another company so it could be refined with Web.com at a less expensive price.

I am owed £200. All requests for a refund, which I am legally owed have been dismissed over the phone and in emails. You have not delivered the product I paid for. You wasted my time for 5 weeks during which I called and left countless messages, had frustrating conversations and sent email endless updates which have all been ignored.
I want to be clear, this is THEFT.

They promised they have experience in healthcare lead development and are so much better than other marketing companies. They promise to deliver viable prospects but after 3 months not a single paying customer. Lots of calls for other health care companies and callers seeking employment.

I knew I was taking a risk with all their promises but they failed. So after my 90 day agreement I called to confirm my account was canceled on the last day to make sure my agreement had ended. Low and behold they said I was a few hours late and they billed me for another month. I did not receive notice that they were going to bill me and they actually billed me on the day after I called. They refused to refund a penny, even though they never notified me that they were going to bill me for another month. Be sure to read the fine print in their contract and don't expect them to deliver on all the sales promises!

Sarah, my customer service "angel," was not only very patient with me, but also very, very professional, extremely knowledgeable and overall an extreme asset to WEB.Com. Sarah's attention to detail, along with her perseverance to help me to solve my problem truly, truly made me a WEB.Com faithful believer in great customer service! She' awesome and truly one of the best! Thank you Sarah - you're the best!