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Web.com has a rating of 2.9 stars from 3,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
Have had an issue for months now that nobody can resolve. Just trying to change the IPS Tag on two domain names, and it seems nobody knows how to do that.
Every time we publish our website it becomes unavailable. No one can access it. It closes the connection before loading the site. I'm also not really pleased with the cost of the eCommerce going from 3.95 per month to 35.
Because our website is not available again!
The migration from mydomain has created NINE accounts for me in payment settings, with a place to enter credit cards for each one. This user interface is terrible.
I didn't, web.com bought mydomain. I wouldn't choose this service, as the control panel is very annoying
Stop popping this up- when im editing it keeps popping up with an error and booting me back to the home page, without saving my work
Im only doing the survey because the site keeps refreshing me out of my blog editing to home to do this survey
Lost all good functionality when you switched from mydomain to web.com
It's hard to find anything because you have to wade thru all the sales & marketing bull$#*!...
I didn't - I was forced to use in
Trying to help manage another account for a non tech friend - dear god, I feel like I'm non tech now. How is this so difficult?
web.com has started triggering renewals for names that were not set to expire for months. I think you noticed that I began moving some names and started to ding me on other non-expired names so you could overcharge me before I ditch completely.
I didn't. MyDomain was acquired by web.com. What an overpriced hack-show mess!
I am enjoying my domain and website features they are supporting my business.
Convenience and easy to manage
Web tools are not what I had hoped for or expected. Components are not intuitive and the AI doesn't ask enough questions to generate what I want.
Trying to figure out how to make this work for me.
You domain names have become too expensive. At checkout I could not use the promo code. I will be looking for a new domain name provider in the near future because I'm sure I can get better prices than yours.
Log in is a cumbersome and time consuming with having to get an authorization code, website does not work with mobile devices, trasferring my domain to your platform has been taking an exeedingly long time, not all web browsers work with the mail platform.
I have been a Dotster customer since 2005 and you bought them so I had no choice but if I don't see improvements then I might transfer all my domains and web hosting elsewhere
I have switched hosting companies, email services, and have built a web-site elsewhere. I can't get you to stop billing me. STOP IT! Then, please make it easier to see where to do that in account settings. Thank you
To attempt again to conclude our relationship.
Thank you for all you do I appreciate the great customer service
You are great
I was charged even though I had already cancelled. Done with services.
Not very seo friendly
Hard to get anything done
Very complicated
It is too difficult to check your email from this site
Very unhappy this is way too much work
Simple to use and good customer service. I will recommend to my friends and family!
I chose web.com due to its marketing campaign that caught my interest until i found out it was false advertisement
I just cant get help at all, I cant thru to customer support or get changes made.
Wish i did not
The team is very responsive and patient! The web design is excellent!
Support from chat is good but overall customer support is awful. I opened service ticket [ACR-*******] to update my domain registrant email associated with "kovacevic.name" domain as I lost access to 20 years old one. I received email today to reset my main password with the link. Plus this link below does not exists and this is exactly I am trying to do:
" If you wish to change the registrant email associated with your domain, you can use the following link as your reference:"
https://www.web.com/help/article/domain-whois-update-and-verification
And third thing is that in email phone number for tech support belongs to another company something "blue hosting" or similar.
For questions, please contact our Frontline Support Teams at *******678.
I really do not know how to do a simple thing to update registrant 20 years old email.
Where is my domain name? $#*! $#*! $#*! you $#*! you the post. $#*!
I Don't know
Hard to log in. Poor integration with mydomain.com clients
Needed information, that this survey is keeping me from getting.
The service is not working properly, I can't access my hosting plan control panel.
Still struggling with design program. Could use a tutorial
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
