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Web.com has a rating of 2.8 stars from 4,000 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
Not working, overpriced, bad customer service, and feedback has to be at least 50 characters
Didn't choose it, was migrated from mydomain.com. Not a good experience:-(
Hard to find any positive since the migration from mydomain. Only problems and solutions that aren't one.
Didn't chose and we are leaving web.com
How do I check my email? I used dotster and now I can't find my email at:
*******@houstonseismic.com
I have issue with the service, the support people request pay for that support, and, today not have possibility to obtein and solve.
I am constantly waiting for extended periods of time to speak to a customer service representative. If I move away from the chat for 60 seconds, then I get cut off. The reason I joined web.com was because they rated so highly on customer service but I am consistently getting terrible service. I don't know if this is because I am in a different time zone in Australia but I'm finding The experience to be extremely frustrating and disappointing and would love a refund on my two months subscription so far
I chose them because I thought the customer service would be exceptional. I found it to be less than mediocre. It has been so disappointing and frustrating, and I would like to request my money back
Did need send a verification code but, then if I hit skip I can and got in. What was that about?
There wasn't a lot of guidance on how to set/connect certain things. Plus, in order to even set up a site, it cost extra. I think having a video that gives the rundown of the process before purchasing would be convenient.
It was suggested in my textbook for my computer programming class.
It took many tries to confirm my email. It kept rejecting the code that was sent.
To get receipts.
Too long to get into my site. I want a link to just go there. You emailed me you made chages but I cannot get there. HELP!
You guys totally messed up my NS records and my site has now been down for five days. Aparently you guys don't understand how DNS works.
I am planning on leaving as soon I get things stable again.
Need help, but the CHAT function will not work and there is no listed EMAIL or other contact method -- except for a phone number!
Good service. Very awkward that I cant cancel or stop auto renew without calling or chat. Too time consuming for that. Do better.
I like the old layout and I hate completing surveys like this
Our security certificate which was purchased in December doesn't appear to be linked and working for our updated web site. ttrco.com
Shows "not secure" and it appears web.com has failed to complete the verification process, which is frustrating for a customer, since 1996 approximately.
It was chosen for us by Network Solutions in 1996 approximately.
It would be nice if you permitted cronjobs. I have found work-arounds, but they are not as easy to use.
My emails where offline and unusable for a week... lost dozens of emails.
I have been a customer for a long time. I appreciate your evolution
Previous history
We purchased support services and still have unresolved issues.
You have $#*!ed a good system that has been working for 20 years
Easy to create website but images are always blurry and ive tried everything.
Good price for good service.
Formally with Dotster
Absolutely hate web.com - worst customer experience, pricing and service.
Forced to use web.com until I move my domains after web.com acquired Dotster. Web.com sucks
Service is so bad I predict this business will collapse within the year.
I did not choose web.com. I was happy with mydomain.com for 24 years. web.com ruined everything immediately.
Dont advertise it will cost 10 - 14.99 per month then charge 40. Not okay to lie. And the domain/server kinda sucks especially for 39.99 per month. Wont send appointment verification to my customers. Wont load correctly or take forever... the only reason im keeping it this month is because i got a few sales
Easy web design
Customer service friendly and even apologetic. Claimed the problem was a technical issue on the "back end."
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
