Web.com

We signed up at the beginning of June for a very targeted SEO. The first call the guy called my cell phone (not the business) and was a no show. He then put up a mirror website with the wrong domain and company name. Finally got a wonderful rep who got it all straightened out... but promised the contract would not start until the site was up... guess what?... was auto-billed back to the wrong date. They do not assign you a rep with an extension or personal email. You must go through there mass of people in hopes of a return call or email. Last follow-up, the rep AGAIN was a no-show for our scheduled meeting time. In 3 months I have only received 2 calls pertaining to the business. There were another 19 who were junk calls - wrong numbers, wrong cities, etc. Wasted an enormous amount of my time and money. I am asking for every penny of it back and have disputed the charges on my credit card. BEWARE!

I spent 3 very productive hours on the phone with my Web.com provider. He was extremely thorough, had excellent ideas and insights and provided me useful information how the service works and can improve my business. I highly recommend that others have all your information ready as they dig deep into your business to better serve the client.

I have had to call multiple times for the same thing and 2 of the agents were supposed to get back to me, only one did but not at the time we scheduled so I missed their call. Also, the website account manager is not processing changes I make. It goes through as if it is but then remains the same whether I wait 24-48 hours to see the change.So I am yet again on the line on hold for something that I should be able to do myself in the account manager, but am unable. Very time consuming and disruptive to business productivity.

Stay on your toes with the billing. Twice they billed me for services I didn't want. When I repeatedly advised them of their error they shunted my concern to their finance department whom I could not speak to directly and who replied by email in a few days with a standard "refund denied" response. No explanation, and no chance for rebuttal.

I contacted web.com because I am starting a new business and need a website and Facebook presence but had no idea of how to do it myself. Adam V. and Tyler were very helpful in guiding me through the process of getting started.

Teresa Robinson at Web.com is very knowledgeable and was a great help. She guided me through the process and made good recommendations that I had not thought of. It's nice to work with people that know what they are doing. She was great.

We met with Drew C. And he helped us understand our options from the business perspective. We had a couple of conversations and it was always as our schedule dictated. He sought to inform, rather than push a particular product or plan. Once we made the decision to invest in our website, we were connected with DeAnne S., a web consultant. She was really concerned with making sure that our story was represented and had a great idea about using a gallery to display much of the custom work that we have created. I truly believe that we'll be pleased with the result and our expectations of driving more business to us. Time will tell, but we are off to a great start, thanks to Drew, DeAnne and Web.com

Been trying to work on this site ever since I got it. But for some reason it's not working with me

I am still awaiting for tech support to fix my scheduler I have called, e mailed, and joined chat several times. My clients cannot book, they cannot pay, website is useless without this working. I have a ticket number but keep getting told they are putting in for back end to look into it.

Charged me $9.95 one year after I bought 99 cent logo, without so much as a warning email beforehand or a email receipt when they did it. Cust Svc person agreed to give me refund (I thought). However two days later I got email that my request was denied for refund.
I cancelled the service with Cust Svc person, but I can see from reading the reviews below that the best thing I can do is cancel the credit card completely.

Thanks to everyone for posting their bad experiences with Web.com. After seeing their TV commercial, I thought about hiring them to build my company facebook page. After reading the horror stories, forget it!

Under NO circumstances sign up with this company. To say that they are ripping people off of their hard earned money is an understatement. They claim they can build a site in 4-5 days. It took them 4 months to build mine and after they failed to deliver it (publish), I cancelled my account. Yet they still charged me for it (even though my site WAS NEVER published)! How can they get away with this type of service is beyond me.

STOP! Consider your hard-earned money before investing with Web.com. You will be disappointed. Website had issues for a year! Charged 5000$ and cannot get my website up and running. Website does not have SSL that paid for twice!

While checking up on my Web.com site, built with their online tools, I noticed a spam header had been injected into the code. I could not remove it. I called Web.com support, gave them my identification, told them the issue, and the issue was resolved within 20 minutes, while I was still on the line. Have your account number and your phone with you--they may text you as an added level of security.

Good job!
Jo

I thank Jeff from Web.com for guiding me through my website setup...a true professional that understands every human element of my business. He was able to quickly assess my needs and make a solid plan to move forward. He has an amazing ability to connect with what my business is all about. I appreciate the ease of getting through an otherwise daunting task. Thanks so much for all your help Jeff!

Problems loading images on my site. It takes a really long time. People keep calling me about having my website listed on Google searches, but it never shows up. Also, when you look at my website on the phone is scrolls awkwardly.

Fine I guess

1. Site is extremely slow 2. Payment errors trying to renew SSL 3. Now that site is live so many customers are complaining the site shows an error - it's not taking them to my site despite your support team telling me it's live but that doesn't help me if customers cant reach it

I've been very pleased with the staff web dot com so far. They are motivated, seem to be very in tune with how to promote my business and flexible in their approach. They've made several changes that I requested with complete ease and are not shy about expressing an opinion.

The call center staff for level one support is nice but do not have access to the vital engineering group. We have been experiencing an issue with the booking appointments page quit working and we have not been able to get a resolution for this issue in over a month. How are you supposed to do business when you rely on appointments being booked online and the client cannot book the appointment. Unacceptable!

Unresponsive to the issue, and even having our live chats disconnected in the middle of the discussions.

In July I worked with Rachael P during the interview process of determining whether or not we needed a new website. She took the time to explain everything I had questions about my existing website to not sell me anything I didn't need. It was a breathe of fresh air to have a customer service consultant take the time to do this.
It was much appreciate, and for that reason will keep Web.com in mind!

The customer support is inferior. Unwilling to take responsibility for their product. Only two months in and have spent many, many hours attempting to rectify sudden crashes. Had to reach out to external IT professionals over THEIR security certificate expiration which took down our site. Lee in customer service actually disconnected a call when attempting to understand the problem. The unreliability of this service is simply stunning. Will be relocating site to a better platform.

This is such an old scam. Web.com is their parent company. That should tell us a lot about them. I expect them to be hit with a class action law suit soon. They do not tell you about the charge when you are buying the logo. They can't come back a year later and charge you for something they never sent you. They claim it is for a web subscription, then how come they don't send you the information for it when you made the logo purchase so you could go and cancel? Because they are criminals, that's why. Anyone who gets involved with these crooks has to call their banks fraudulent charges section and cancel any and all payments coming from this company. They will NOT refund your money, they always claim it is denied. So... DENY THEM FIRST!

Support is subpar. I've sent a request ticket in that was never answered. I've waited for chat support to respond to a request I made only to have the tech close the chat log. It seems alot of your tech support are young fresh out of college "kids" that have no people skills and do not know what they're doing. If this kind of support continues I will look to another website builder