Web.com

After several phone calls with their customer "service" employees, I was so frustrated that even if they were getting results, I would have cancelled my service.

If I had been seeing any improvement in my rankings at all, I would have stayed with them, but instead, my rankings went down two notches on Google. Of course, when talking to them, I was told it was because I wasn't doing my part.

My last two conversations lasted longer than one hour each - not only did I waste my money, but also wasted my time.

They're favorite phrase is "You don't understand." I politely explained to them that I know more about my particular business than they do, and saying "I don't understand" is just another way for their employee to tell me I'm stupid.

They're right. I was stupid to sign up for their program.

My husband paid $250 to have web.com create a Facebook page for his personal training business. Not only did it look like crap but they did not do what they promised to. They were supposed to send out automatic reoccurring posts, which NEVER happened. He tried to get a refund numerous times and not one person acted like they even cared... this is a SCAM! Terrible company, after looking at all the horrible reviews I'm sure they won't last too long.

Although our information intake session took longer than I expected, Maria was amazingly patient and willingly offerred her expertise while performing the initial stages for constructing my website. She walked me through each step and answered every question that arose! I can't wait to see my website after the finishing touches of the professional builders!

I wont to thank Andrea T. For her Patients, kindness, professional in site taking me through this process. This is my first time on a Web Site so i needed help in a Family
Explained setting. I am so thankful for Christy R. As well. I look forward to a long and
Great relationship with Web.com.

Had a wonderful experience with Karen from web.com. We went through a comprehensive list of categories that would effect our overall website and online presences. The collaboration between our business and website team was an important step to our overall success. Karen followed through on everything we spoke about. The customer service given was five stars.

Frist class professional. Extremely knowledgeable, pleasant, who's willing to go the extra mile to accomplish my needs, desired expectations and goals.

I would ask, may I work with him only moving forward? I'm picky and he is the 'it' factor. Take care of this man as he more than represents Web.com but yet a human being with outstanding character and integrity.

The lady that assisted me Andrea was amazing patient informative very helpfull and us the reason I made up my mind to continue to register with your service. In my opinion she is an extremely valuable team member

Today Randy from web.com helped me to resolve two separate issues.
I found him to be professional, courteous and highly effective in his position.
Our call was dropped before i could take the web.com customer survey.
Sorry about that Randy., i hope that this has some value.
You are a true asset to your employer.

Thanks., Bruno Sblano.

I was hired by a client who had purchased the Web.com Site Builder to build a DIY website. They quickly realized they couldn't get results from the software, so they hired me (web guy) to take a stab at it. I experienced nothing but frustration and poor results. The tools/templates are poorly designed and simply don't work as they should. Things as simple as styling text SIMPLY DON'T WORK <<< this is not an exaggeration and that's just a basic example. After spending more time than I should've and more than one session with unhelpful "coaches"... and then being escalated to "tech support" and receiving equally bad service (unbelievable!), I gave up and encouraged the client to cancel their service. They did cancel but were unable to get a refund on their $325 purchase and have nothing to show for it in the end. It's disgraceful what Web.com is selling. My advice -- do NOT give your money to this terrible company.

It is an online web design company that is a Google partner and the person I spoke with was Steven Haring and he did a wonderful job talking me through what I needed to do with my website without being all about the money. Very informative and will help me get more leads in my industry of work.

I had a very nice experience speaking with my web consultant. He was knowledgeable and professional and asked me all the right marketing questions. Marketing has never been my strong suit, so relying on professionals to help me with build, maintain and market my website is a very great relief. I am looking forward to reviewing the first draft of my new website.

Before entering into this contract I explained that my client base was graphic designers and marketing agencies, therefore a better than "standard" level of design was needed. Contract was signed, payment was made, and I then provided the copy, images and an example of the site I wanted. The initial proof sent was so different from what I had requested, fonts didn't match, it did not follow the example at all - simply put, it was awful. I was then told you couldn't handle the type of site I wanted, even if I paid extra. I now am paying you monthly for a site that isn't live. I would never recommend your design services to anyone.

The site needed to be trashed and started from scratch because the framing picked did not match what I wanted. Instead, two different team members tried to fix it, both times requiring that I stay on the phone with them while they made changes. My mistake - I assumed that you would be able to design this site without my having to stay on the phone with the designer as they try to rework the original site as I do not have time during the day to spend hours on the phone with your designer.
I have given up. This was a complete waste of money and my time.

Web.com, as so many businesses today, has complete disregard for their customers and even less interested in actually providing a quality product and service at a competitive cost or value for their customers.
Firstly, they lie about how much they charge. They quote one price and then add ICANN fees separately. They then add approximately 30% additional cost in the form of their line itemed out SSL fees.
Their 'chat' representatives not only cannot apparently understand or speak English, they simply lie and then, when you finally get them to start doing their job, they stop... refer you to their 800 helpline, and disconnect.
I have two sites with them and am looking for another hosting alternative. I would NOT recommend this useless company to anyone.

Mr. Chester was awesome. Great soft (kinda sexy) spoken voice was knowlegable, friendly, kind and supportive. Taylor my website consultant was super patient, kind and considerate he knew the right words suggested for me to use on my website without making me feel stupid. I do so appreciate your overall customer services and look forward to working with you all. Totally! After my call was done i had a glass (maybe 2) glasses of red wine. Toasting my new business thats finally now up and running. And toast to you all that made it all possible. Thank you for all you do for people like me God Bless!

We paid $17,000 for hosting, FB and SEO on 8/29/19 and until yesterday, 12/3/2019 absolutely nothing had been done. Whatever they did yesterday has caused our website to be down and we cannot send or receive emails. When trying to call them we are put on hold for a minimum of 1 hour every single time. When someone finally answers we're put on hold again. I wouldn't use this company it was free!

$2.95 a month for a site, with hosting? And these "business" people are complaining! What do you expect! Like the schmucks who complain that there is not enough beef in their 60 cent taco. As the owner of a successful development, marketing and hosting company, I say "thank you" web.com for absorbing these something-for-nothing "customers."

Web.com is a terrific company to work with because they have excellent representatives who able able to work with you whether you need to buy a domain name or set up a Facebook page for your business - just two of the many services they offer. I had an wonderful experience today with web consultant Erin Barrington who helped me with a Facebook page for my business. She was knowledgeable, easy to work with and efficient. Great experience!

I registered at web.com to test their website building platform, it wasn't what I was looking for, I left only to see a charge of $55.35 several weeks later on my credit card, customer service was not interested in resolving the issue,

Amber A's professional and delightful conversation at the Exhibit Hall of the Heckerling Institute's legal conference in Orlando was perfect. She raised salient questions that caused me to realize my law firm could benefit from Web.com's services. She answered my questions and I agreed to try this company's help with my website.
During my follow up phone call to provide information for Web.com to start to work, Robin L was also very professional, very articulate and very patient with me. She spent all the time it took, making excellent and savvy recommendations and working with me to wordsmith some of the text I had drafted. I am a well satisfied customer!

I have had multiple issues relating to the ecommerce builder that have cost me time and caused quite a bit of frustration. The support people have been very nice, but are obviously dealing with programming issues that need to be resolved.

Rachel p. Was absolutely amazing with her suggestions information knowledge about the website knowledge about the business. Extremely patient with us. And the overall experience was more than we ever expected absolutely 120% satisfied. And will recommend this website to anyone who is looking to venture into small business and is interested in growing through the internet. Sincerely Arthur and Tyrone. True Signature promotions team.

It took me 2 days to try to create and start my account initially because of system issues and not allowing payment. I've tried multiple times to get my website secure and have received emails stating it has been fixed, however after 2 weeks my website still reflects as non-secure. Last time I tried to update the website and publish it, the program crashed my entire browser.

1- Within hours of signing up with web.com, I began getting marketing calls from 3rd party companies for setting up my website. 2- If you don't cancel by the 3rd day, they won't refund a penny no matter even if you paid for a year in advance. 3- Their website editor is the old weebly editor from 15 years ago. It still has the same bugs!