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Web.com has a rating of 2.9 stars from 3,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
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Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
I'm sick of your impossible-to-cancel "features" that I keep getting charged for.
Terrible... nothing works the first time. And support people are not very good at helping.
I was a client of mydomain...
I paid for security license and it is still not reflecting on my website.
Authorization code not received for transfer. Inherited web.com from mydomain.com
Too much back and forth with customer service representatives.
I didn't choose it today. I chose because many said it was easy, but not for me.
Customer service is horrible. I would rather talk to Comcast.
Because you all offered phone support, but it turns out your phone support is the worst.
The paid forwarding email has forced me into a new email service called "Professional Email". Unfortunately it doesn't work, and no one on tech support understands how to fix it. You will be losing a customer as soon as I can transfer to a different service.
Your new web site and services suck!
I am unable to get to your web bases email tool and you lost my email services within my account. The best thing I got from support is try again later?
I have been a long term customer of mydomains for 20+ years and it's predecessor company.
Building a website has been fun and the system running my website runs smoothly. Fantastic website
I have had nothing but difficulties since the migration to Web.com. I can not speak to anyone who is actually working on my domain. Your technical team has brought my site down twice since May 22. Today it is still down and I can not accept payments. If I could leave less than a 1 star I would.
To begin to transfer my domains away from your company due to all issues previously stated.
Poor service/support. Wasted my valuable time. Dotster stopped telephone support and after the web.com acquisition, i was never notified that telephone support was available. Also, email servers were frequently blocked by google and Microsoft.
chatted with support for over an hour for 5 minutes of work.
20 years ago, dotster had great service - no longer!
Chat session was a joke. I spent an hour trying to explain the Mydomain site was down. My first message was "The Mydomain site and email are down". The reply I got was "Your website is wotking". After 1 hour of attempting to communicate I got a chat "I just got a ticket 5 minutes ago that the Mydomain site is down. I copied and pasted my 1st line in chat "The Mydomain site and email are down" and got the reponse "Your Website is up" I wasted an hour.
No Choice, had to get my emails
Paid for services. Somehow multipule subscriptions purchased. Only needed one store front and one domine. Got two store fronts. Went to remove the unwanted store front and then everything was lost. The system is telling me i need to pay MORE money now. I feel tech soppurt has not done anything to get my account back up and runnig for the money that was charged. Its now been for sure three weeks that my webpage and store front have been down and no contact from tech support on a fix or even to tell me to go $#*! myself!
Google search brpught me here.
I only used this on desktop but the layout of the website and user friendliness was decent, just not super easy. Automated shipping options on web.com would make it the tits meow
Im canceling today.
Charging rates higher than advertised on your website means I have to transfer away all my domains.
You purchased Dotster, and unfortunately inherited their poor decisions and management.
The AI website builder is cool but my site is having some technical difficulties. Also I think I would like it better If I could review further insights.
I have had an SSL issue since apparently they switched from MyDomain to Web.com. My website has been unable to be reached due to this SSL issue. I have done everything that was asked to be completed. Certificate was reissued after several tries, but it will not upload to the site. I keep getting an email every 24-48 hours stating they are still working on it, but they do not have a resolution. This is completely unacceptable.
no one has been able to fix the issue
Have been a customer for many years and never had an issue until now! :(
Missing features. Hard to define blocks of display for each page. Missing checkbox element when creating a form...
Trying to finish something I started
I have already prepaid for services on my domains through MyDomain.com through 2029, and yet you are discontinuing and planning to charge me for services that were included with my initial contract and payment. This will not only be debilitating, it is also an unethical and generally dicy practice. Web.com needs to honor existing contracts for the duration.
I did not choose web.com.l I chose MyDomain.com over two decades ago and have been a loyal customer because they honored their contracts. You are dismantling what I have already paid for and telling me I have to purchase features that were the very reason that I prepaid for so many years! You need to continue services for legacy members at least until the duration of their existing contracts!
THE COMPANY IS BASED OUT OF THE PHILIPPINES WHERE OPERATORS ARE TRAINED TO BE VERY POLITE, BUT ARE UNABLE TO HELP. CREATE WORK TICKETS THAT GO NOWHERE TO NO ONE WHO CAN HELP. THEY ARE QUICK TO TAKE YOUR MONEY THEN PROVIDE NO SERVICE OR HELP WHEN YOU NEED IT. WHEN YOUR RENEWAL PAYMENT IS DUE, THEIR CARD PROCESSING DOESN'T WORK (THEY SAID THEIR HAVING PROBLEMS WITH MANY CLIENTS CARDS) SO THEY CANCEL YOUR WEBSITE AND ITS LOST. BEWARE!
Tip for consumers:
TOTALLY INCOMPETENT
Products used:
HOSTING AND DOMAINE SERVICES
Your system has been unable to let me update my IP for my customer nameserver, so now my webserver is offline!
The problem with my email from yesterday is still not fixed and requires more time to resolve
To fix a problem that was supposedly fixed yesterday
I get the run around. And my site still does not work. They offered free ssl. It still is not there. I have called 8 times and still nothing is working. And now my site will not load correctly.
I thought it was like WEBS.com but it is not and that service sold to Wix.com. I guess i will need to go to them
Still having issues downloading & transferring backup files. Customer service was not able to help.
Dotster automatically transferred me here.
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
