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Web.com has a rating of 2.8 stars from 3,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
Website is not very user friendly... It may be that I need someone to help me understand what I'm doing. I don't have $2000 to pay for someone to do the site for me
It seems ridiculouse that the verification code goes to your email address when you are trying to logon for your email, how are you supposed to get to the code if you can't logon!?
Would it not be more useful to send the code to your mobile phone number like most other organsisations do
Sad that email forwarding is leaving. Means I have to leave too.
The web site is just a disaster. Please bring back the old dotster www... at least I can manage my domain.
And please stop asking me for a site check every time i log in.
The "subscriptions" are hard to understand exactly how much its going to cost so therefore I'm canceling everything and going to a site that is more transparent. Otherwise I like it
To cancel my membership
New Web.com interface is a disaster which is almost impossible to navigate without help from support. Poorly rolled out.
The original mydomain.com has been my host for over a decade.
I purchased service from Dotster 12 days before the acquisition by web.com was final and once it was, my site was no longer working and I was told that I needed to purchase web.com service because the dotster service was no longer supported. The product should have never been sold to me. Needless to say, I have not been able to access my full service since and have been forced to find hosting elsewhere.
I am trying to log into my account in order to transfer my domain.
I can't use Website Builder on more than 2 sites and can't get WordPress to work right. The online help people have been useless.
I didn't choose Web.com. I belonged to MyDomain and Web.com bought it.
This has been the worst experience I have EVER had with a domain and hosting provider. We were brought here from MyDomain where we didn't have problems. I cannot completely edit the DNS records on my own, particularly CNAME records. I have 2 hosted sites, one site comes up under the other's domain, and the other site is mostly down because the other site takes up its domain. Currently, BOTH sites are down and I feel helpless to resolve the situation, I have been on tech support chat at least 8 or 10 times (no exaggeration), and most of the time was because the websites and domains are not matching up. As of this moment, all of our hosted websites are offline. Nobody on your support team seems to be able to resolve our problems and we have no other support options...other than doing the same thing over and over again.
Both websites www.the8thstreetstudio.com and www.thatsantaexperience.net are offline.
I love the way it works, so many different features to add that are actually useful. Honestly the easiest to use. With the new AI features it just makes my life a look easier. No need to hire someone to do my work I can actually do it myself using web.com
Because I heard great things about it.
web.com dashboard is a big mess. For something simple as changing the DNS setting of one of my domain names, it has been 3 days of chatting with your chat support and email the support team and still my DNS has not been updated. I have escalated the issue to the next tier support but they have not been able to help me either. My domain name is royalspacarwash.com and I just need to change the DNS setting for this domain name to:
NS835.websitewelcome.com
NS836.websitewelcome.com
But seems like nobody at the support dept know how to do it.
I did not choose web.com by choice. I have been with dotster.com for 15 years and now that they have merged with web.com I have no choice but to work with web.com
This company has been horrible to deal with. They have my domain locked and are taking days to resolve the issue. Meanwhile my website was deleted and no longer active on the internet.
I was forced to "choode" Web.com after they purchased my old hosting company.
I am getting less "bounced emails" from web.com than dotster due to the servers being blacklisted... but its still too early to tell.
Web.com bought dotster
Domains that renewed with valid payment methods in the past now are a headache requiring long chat sessions. Nothing changed at MY end.
To see why my domains did not auto renew despite valid payment methods on file.
You really need to take a look at how payment methods are handled. I am not sure why all my domains have different expired methods, I never had issues like this in the past.
mydomain.com used to give amazing support. Web.com just pushes a paid service for helping. Beyond upset and will likely move our 87 domains to another platform.
Because mydomain.com and web.com combined. Not by choice. Mydomain.com was far superior.
Mobile app is very confusing without much functionality to get done what i need to get done.
I didn't. You bought out mydomain.com that i have used and enjoyed for years.
I have waited for some weeks now, but I haven't heard about how the migration of my email forwarding and mailboxes that I talked to you about (on the live chat) is progressing. I would like to be able to see and manage all the forwards and mailboxes that I had for all of my domains when my account (lucidware) was on dotster.com. The example we looked at was grahamdotcom.com but I have other domains with dotster.com / web.com.
The migration from dotster.com to web.com does not seem to have completed yet. Are the engineers still working on it? Could you please update me with some progress? If there is a queue, where is my account or domains in the queue?
Thank you.
I didn't, dotster.com merged into or became web.com, but I found dotster.com through online web (not social) advertising many years ago and have always used dotster.com since then.
Was able to buy a domain at a good price and keep the new domain managed with my other domains (billing, setup, etc.).
Long history of good service
This new interface is a cluster. I'm looking forward to moving my accounts as soon as I can figure it out!
Difficult getting information for my products which are valid
web.com was once upon a time Dotster
I cant get to the correct department to save my life... MOD'*******
You all are updating my website
Nobody noticed about changes, been a dotster user for more than 20 years
Service is intermitent and with a lot of errors, I have more than 20 domains an presenting many problems, control panel doesnt work ok, many missing features
DNS update is duplicating records while editing the existing one. Now trying to delete one of it without success.
Web.com has over-priced services overall. I also had a couple of accounts with mydomain.com that you purchased. It is a terrible service. I want to cancel it all.
Cancel account
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
