- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Web.com has a rating of 2.8 stars from 3,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
Great flow - feels very secure, reliable and easy, Already a customer for other domains, pricing is competitive
Already a customer for other domains, pricing is competitive
I have paid for a website $2000 and am not seeing $2000 of expert help. So now, you are charging me an additional $70/mo and I need to see the changes I have repeatedly asked for to happen.
Not a very intuitive site, for example when you want to turn off auto-renew, why do you have to go to a separate place for that option. Why can't all options be in one place?
I came from Dotster.
Still struggling to figure out the new pages here. I don't know what else to say.
I was a long-time former MyDomain.com user -- grandfathered over
COR did a great job of solving my issue with Billing. I understand the Dotster accounts had issues. She resolved it quickly and kept me updated
Because they bought Doster
Stop asking for reviews it's obnoxious and it shows total disregard for your customers. We're all tired of it you keep this up I'm going elsewhere.
Because I had to
Dotster was free for url forwarding and propagation was instant. Now I have to pay to point a domain to a url and it takes 24 hours. Takes 72 hours to launch something.
It didn't recognise the only password I've ever used, so I've reset it. I am still trying to reach Weebly to modify my website.
Because I'm a longtime Dotster client and I need to be able to modify my website.
Bought email service but can't find how to set up forwarding... still looking
Loving the notifications and the ease of navigating. Thanks for constantly improving.
We've been waiting for MONTHS for our information to be updated on whois.com. I'm not satisfied with the support
I will try again to get support
It normally is easy to log in. Today it was super hard (ok so this is filler to get to 50 characters)
I already have a bunch of domains with mydomain.com and now you are complicating my experience
Too soon to tell, just getting started responding to survey
Respond to an email survey
Great people and service - still evaluating the new website
See if email is working
Some things are not as user friendly as competitors sites and content is limited so this requires me to have to pay for other content creators such as Canva pro etc.
The pricing was fair
Too many spam emails from web.com with no option to unsubscribe. Also, no option to turn off auto renew of SSL and it does not appear in renewal screen. Was on chat for nearly 2 hours to turn that off.
As an ex computer engineer this is the worst structure I have ever encountered. I used the DOTSTER SERVER for years with no problems. It was much easier to log in and easy to navigate.
I run my own business. I’m an ex Computer Engineer, now a Business Broker. DOTSTER was easy to navigate and control. Whoever designed this structure, which now replaces DOTSTER after your acquisition, would do well to poll all ex DOTSTER uses to determine what is really required for those people who run their own businesses. I can be contacted at my office
You need to make it easier to see and renew an existing domain name. It's like a rabbit warren at the moment.
I didn’t. I was with Dotster.
I want to modify my personal info (mailaddress, living address).
But at last procedure, asked to input password, i input "login password",then indicated "invalid".
I want to modify my personal info (mailaddress, living address).
No worries, all updates and notifications are current and fast...
I was with Dotster and moved over to Web.com
Daily issues with email ever since MyDomain.com merged with Web.com and the tech support is not able to resolve issues in an efficient manner.
Your email verificafions can take up to 20 minutes to arrive. With a 10 minute timeout this is frustrating.
Canceling is much more difficult than it should be. There appear to be fifty characters
Received renewal notice
Mydomain.com did a great job since 2000. I stayed on cos all my info is in here and secured in 1 place. Why move?
I have a hosting package with your company. I can not publish it or find it on the Internet. My domain name is www.fivestarcom.biz. I will not open it, and it states that it can not be found. The error is #404.
I went to your chat and discovered that the domain was not pointed correctly. Your tech can't correct it. I have to go to Websitebuilder to get it fixed, but they will not do it.
Before, there was Web.com, and I had a website with this domain. When I purchased your hosting, I asked to have the domain transferred to the new hosting and to sell the old hosting. I wanted to build a new website and see what your AI was all about. Everything I asked was done. But I don't want to publish it and then see what it looks like on the Internet. I find it is not able to be found.
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
