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Web.com has a rating of 2.8 stars from 3,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
I had two domains transferred over, when I initially signed up I was never told any stipulations on transferring a domain. It was only when Web.com couldn't transfer them correctly I was told about a waiting period that was never mentioned in our initial conversation. I am not pleased at all that my account was charged several times for the same thing and it seems that no matter whom I talk to no one understands.
This is where I paid for my hosting
We feel like we were promised the moon but werent even delivered a star. Being in sales for 20years, to over promise and under deliver is a big failure in my book.
It's all so different than Dotster. Pricing, customer service and unable to find one of my domain names
Because I got imported here along with Dotster
It's been awfully difficult to transition from mydomain. Signing into email takes too many steps and Roundcube isn't the same display.
Check email mailbox
No more email forwarding - no management possible - your are crooks
See my previously-submitted survey, which details my complaints. The transition of Dotster -> Web.com has been a disaster.
I didn't choose Web.com. Web.com swallowed Dotster, terribly.
I am trying to make changes to our website and the update changes page is blank. I then try to chat you and it keepts refreshing to new chat every 5 seconds. I only have until the 23rd to make these changes and you stopping requesting changes is going to cause me to pay more money. THis is not good.
To make critical changes to our page.
Tough getting my domain transferred. Took too long. Customer service not great.
I have been waiting for over 2 hours in the support, 2 agent came and left me without helping
After mydomain.com was bought by web.com, the ability to manage email forwarding is missing. This was the only reason I had used mydomain.com.
All web.com actions are directed to stop getting out. Fake advices and problems to make leaving web.com difficult. And very expensive... what else?
I did not choose web.com. I were at MyDomain.com...
Long time client of mydomain. Ther were a ton of things that I didn't like about my Domain. I hope you guys will do better
During the transition from Dotster to Web.com. I had to call customer service three times just to get help getting into my account very fustating.
My account transferred from dotster to web.com
You discontinued email forwarding... completely unacceptable
Unable to identify method for forwarding emails. Chat and phone assistance ineffective.
Always found perfect. Never have getting issues during services for Domain Hosting.
Due to excellent reputation in Hosting world.
I do not like verification at this time so how do i go back to old way.
Had this for over 20 years
Thank you Thank you very much. I highly appreciate your help. This was rela quick
I was transferred from dotster
Been a customer a long time and the service has been consistent
So far we've had nothing but problems. Our website is down 90% of the time with you guys.
As an old programmer, the migration from mydomain.com to web.com rates a D- at best.
I was forced to use web.com as the migration from mydomain.com was not advertised.
Very easy and helpful support. Has everything i need with a fast website
I have not been able to access my email for a week with no follow up from customer service.
Very confusing interface. I just want to cancel my hosting plan and redirect my domain name to another website.
I didn't. I was forced from Dotster.
I still get I don't have permission for access. Why is it that I am not able even if I have to go through twice to prove who i am.
To get into my e-mail for i am traveling and i am attempting to business.
Does not allow me permission to get into my account. Unacceptable.
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
