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Web.com has a rating of 2.8 stars from 4,000 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
You have gone Live with my new Web Site on Monday March 11. I have not been able to access email since then and have been calling since then to get this fix. All my documents and contacts are on my email. I have to sign and send contacts out March *******@1pm for tenders and I cant get in to emails and no one is helping or taking this Seriously. I'm at risk to lose Hundreds of Thousands of Dollars. Not Happy With the sense of Urgency on your part
Web.Com did my old Web Site in 2008 and Redid new web site over the last month I'm not pleased
The transfer and connecting with an agent have been pain
Someone recommended it to me.
I am checking out the website builder with the free trial.
I didn't. Dotster migrated with your company. I am not happy with Dotster but I have about 9 more months with them.
To much security crap now. Go back to old my domain
Not as quick to get to my dashboard as it used to be..
Transfer from MyDomain, easy & painless. Hope for a smooth future
Originally MyDomain
Jacked up the prices by 50%. Who is going to like that?
You do not have as many extn. As we used to chose from,, why is that
I was a mydomain Client,,, it is not my choice!
Poor service they just get you on a ride but service is abominable...
My websites are no longer visible since the switch from My domain! Need help
In response to an email about my domain renewal.
My hosting and web building account with you is currently suspended for non payment when in fact I paid my monthly bill 4 days ago when I was lied to by one of your employees. As I had been trying for over a week to add 4 subdomains to my domain and being helped everyday by one of yours and being told Something different Every day. Finally this woman 4 days ago tells me that I have the wrong kind of hosting package to add subdomains to and that is why no one can get them to work. She further explains that the hosting I need will cost $16.00 a month and the old hosting would be cancelled. She charged me that day $9.65 to start up the new hosting insuring me that my email and the web site I was creating would simply transfer to the new package. Well 4 days later and the web site is not working, the subdomains are not working and someone thinks I didnt pay my bill and shut me down...Somebody that knows what they are doing owes me an appology and an explanation.
Your interface sucks...give me mydomain.com back. Sucks sucks sucks
Because you bought out my provider
The ability to navigate and customize the website is somewhat challenging. There are sizing and fonts that I would prefer to have ability to get/do that I cannot. Also, the font colors are limited. Otherwise, I like the templates and ease of publishing.
It was provided through my Zenbusiness purchase but, I would utilize it again independently.
Everything I do produces errors and you have terrible customer service
You bought out dotster which was much better, trying to make this work
Ive requested to have my domains transfered out and support has not been helpful.
You renew my domains too early and your fees are to high to keep using your service.
I wanted to transfer my domain names to a different registrar because i am going broke keeping them here.
The site shows live and when i send the request to my friends to see the site they see nothing. It is very troublesome to ensure the site is eventually up.
There are many technical issues with my site. Pages not indexing, lack of flexibility with formatting my blog post. Just very basic stuff that should already be figured out.
Been here 20+ years. Haven't had any issues. Would recommend to anyone.
Terrible UI, high prices, no customer support. The mydomain experience was much better.
I have been trying to access my domain which keeps on coming up with Privacy Error.
Because I wanted to gain some insight into why I can not access my Domain name -back2basicstraining.online and it comes up with a privacy error. SECURITY IS A MINIMUM REQUIREMENT FOR A DOMAIN. I have tried to reach out to support on a couple of occasions and I do not think that they could understand what I was trying to explain (come on people should tech support not at least have a basic understanding of the platform?) Can you please assist. I am stuck as to why I have a PRIVACY ERROR and HOW TO OVERCOME THIS BARRIER?
Thanks in advance and I look forward to your response. When a sufficient response is provided I am HAPPY TO AMEND MY REVIEW!
Amy McCarthy
My websites keep becoming unavailable causing me to log in and re-publish
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
