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Web.com has a rating of 2.8 stars from 4,000 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
I have been trying to access my domain which keeps on coming up with Privacy Error.
Because I wanted to gain some insight into why I can not access my Domain name -back2basicstraining.online and it comes up with a privacy error. SECURITY IS A MINIMUM REQUIREMENT FOR A DOMAIN. I have tried to reach out to support on a couple of occasions and I do not think that they could understand what I was trying to explain (come on people should tech support not at least have a basic understanding of the platform?) Can you please assist. I am stuck as to why I have a PRIVACY ERROR and HOW TO OVERCOME THIS BARRIER?
Thanks in advance and I look forward to your response. When a sufficient response is provided I am HAPPY TO AMEND MY REVIEW!
Amy McCarthy
WORST EXPERIENCE EVER, CUSTOMER SERVICE AWFUL BEING TRANSFERRED TO MULTIPLE DEPARTMENTS BC PPL DO NOT KNOW THEIR JOB OR DO NOT WANT TO DO THEIR JOB, MESSED UP MY ACCOUNT MULTIPLE TIMES.
BC I KNEW SOME ONE WHO USE TO WORK THERE AND I ENJOY WHATS OFFERED BUT THE EMPLOYEES SHOULD BE FIRED, AS THEY ARE UNAPOLOGTIC FOR THEIR MISTAKES AND ARE UNKNOWLEDGABLE
My experience has been good so far. I had a little trouble trying to make my page responsive for laptops, tablets, and phones but I figured it out I think.
I saw an ad for it and wanted to give it a try. I also like how easy it is to set up the page and store.
I'm here because dns info for one of my domains changed!
This web.com thing is confusing but I'm trying to figure it out
You have a stupid chat window that you can't get rid of that covers my account window.
This people scam me of my money. I contacted there customer support. And I told them I registered here by mistake. They should terminate my account immediately. I did all I was asked to do. And yet every month. They remove $34.99 from Visa card. I have tired to contact them but no response. Please stay away from this people.
Haven't gone live yet, but really enjoyed the Logo builder. The website builder is going fine. The email account is an extra bonus! I will likely need to add more email accounts, if possible.
Ease of building my own website, and the Logo builder!
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I'm trying to transfer domains and I don't receive any code...
I didn't, I chose Dotster
Run into many technical issues, the site is glitchy and closes out a lot while I am updating or adding items or editing my website. Not user friendly, the website building is at times frustrating and there are many lacks of options such as ability to add a personalization box for customers during item purchase.
I choose it because I already paid for the website hosting and don’t want to start over with another one until this one expires
Was not my choice. You took over Dotster.
I cannot get competent customer service to help me place my website online.
Friend recommendation.
Non-intuitive interfaces, difficult to navigate and use.
You bought my current domain host.
Up to date I've found it overly difficult to manage my email accounts.
Hiç bir sorun çıkmadı ama şifreleme ve güvenlik kodlarımı kabul ettiremiyorum saçmalık
Ilk kullandığım
Because I'm forced
Not at all easy to navigate the site. The old site was much better
To Edit my organizations website
The support is stellar and I appreciate the support and follow up.
I wanted to work the a company that showed great customer service and user support.
Customer support is extremely good. They actually take the time to help you and find a solution!
I have a domain already with Web.com that I paid a year upfront for. I'm currently looking to buy another one and I have associates that want my help to find them domains as well! Web.com is the only company I will use!
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
