Web.com

She was across the room and our eyes locked... it was love at first sight! No she didn't pay me to say this and yes I know this is supposed to be a serious review so here goes. Julie was smart, intuitive and very sensitive to my needs. My company is basically a new startup. I managed to find great resources but I absolutely had no clue about trafficking customers to my Website let alone Marketing. Honestly there is still lots of room to grow and experience to gain but with this being apparent Julie worked creatively with me even when I didn't have all the exact answers to her inquiries. Honestly we laughed and had fun creating the future possibilities of great success for my company:
Nexus Realty Investments, LLC.

I'm grateful because I know in part my success will be due to Julie's excellent efforts on my behalf.

Investor
K. Scott

I had the opportunity today to speak with a very knowledgeable and helpful service rep who had great patience and seemed honestly interested in helping us make our business grow and succeed. What a breath of fresh air! Thank you!

My experience with Robin was amazing, she answered all my questions and was so helpful, friendly and professional. I feel I finally made the right choice doing what's best to help my business grow. Now I can focus on production while they do the web & marketing. Thank you for taking the work load off my shoulders. Outstanding customer service!

We have been with register.com for 20 years and web.com bought them out. We are so disappointed. They had a system glitch and deleted all past emails. The customer service is terrible. They are not interested in helping you. I would never choose this company, you will be disappointed.

Our rep Robin was very friendly, helpful and patient! Always looking for more ways to save us money and took the time to answer all of our questions. We are excited to be working with them. I would definitely recommend!

They already stole $169 from my account. I already filed a claim with my bank, got a new debit card and reported it to every single consumer bureau I can reach. A Class action suit should be filed against these scammers. Their address is ******* Gran Bay Parkway, West, Jacksonville, FL ******* and they are part of web.com (Coincidentally I live in Jacksonville and my work place is close to their building, I'm thinking to make them pay those 170 bucks in a different way!).

My husband and I own two businesses that were left in the Internet Google Limbo by another web service provider. We contracted with Web.com to assist in changing this. We feel Web.com is smart and intends to actually follow-through with their services. The reason for the 4 Star Rating rather than 5 stars is because we just signed up a couple days ago!

Stay away from this Web.com... nice workers, but service is such a scam... they set up services that can not be cancelled. I'm being charged over $300.00 a month and was told the only way to get out was to pay the remaining months upfront... needless to say I do not have that kind of money... if only I knew before hand and now I am stuck for 5 more months! Money thrown away.

Seems decent so far, ease of use is good. I really like the ecommerce and store features. The most frustrating thing with online business in my opinion (and past experience) is the payment processing systems. I love this all in one system - and if it continues to work and doesn't lag, drop sales etc I'm staying.

ZERO STARS!

Easy to create logos with a never ending draw on your account!
What amazes me is how they manage to help themselves to your account even after I have contacted my back and had charges credited and even after the initial card I used expired and my new card has a different expiry date...

So annoying! I now have to spend time and energy going through 3 years of accounts and wasting time at the bank over a 0.99 cent single transaction that has turned into a 3 year drama!

LogoYes, or whoever you are, you really are a disgusting dishonest online company and I can't believe you are still trading!

My initial contact with support told me my website was not even really a website- but a landing something or other. I am very technically challenged so i believed him and signed up. These templates are no better or easier to use than VistaPrint: ( Where I was previously for half the price.

I've been paying for this service for years. This past year our revenue has gone down and down. We've almost dwindled out of business. I saved myself by coming on to my web.com dashboard, finding that our website had not been taken care of, it was almost a full year since any updates, and it even had a dummy store on our page. Our calls through yodle/web.com had gone to ZERO. I felt betrayed. Beyond all these findings, I was dismissed for 4 days after being promised a call back with in 48 hours. There was supposed to be a "optimization" completed by 48 hours, instead it took me calling and calling. Until finally, on day 4, one of the various times I called in I got in touch with someone who said they would put the optimization in, even though they had said this same thing 4 days before. So now, I'm hoping this time it has really going to develop.

As with the other users who have reviewed this site, I would recommend staying away! They have obviously ripped off enough people to be able to start flooding the TV with enticing ads. Hopefully, people will read these reviews before spending their money here!

From the sales agent to accounting to customer support my questions were answered, accurately & eagerly. I even got helpful web advise that was not expected. I would recommend them to any business owner!

Maybe I'm just not computer smart enough but I can't figure out how to add products to my store. They have limited fonts and I'm stuck with my headings blending into the background. They give lots of instructions but I am rethinking this site. Hopefully will get better.

I have been trying to get a refund for over two months. They charged my credit card for a domain that has been transferred out. The credit card on file is expired. I am not sure how they managed to charge. Loads of international calls, and chats online, and still not resolved. The invoice amount as 113.97 USD but they charged 175.00, I am trying to get my 175.00 USD returned, but so far this is costing me over 500.00 USD to recover 175.00 USD, crazy.

I have spent three days / many hours (and counting) trying to resolve an expired domain issue. I received no domain renewal notices, notification of my expired credit card, or opportunity to access my account (now deleted) to provide new credit card information. I am in a seemingly endless chain of being assigned to new teams who will respond in "1 to 2 business days" who don't actual take action or reply. Web.com seems to be intentionally set up to frustrate you to the point of giving up, with a borderline immoral lack of accountabilty.

It has been the worse thus far. My website has not been working for me or my clients every time I call the agent says its working on their end, we are going into the second week of me not having a site for my business which is ridiculous. I will be cancelling my subscription, site. Etc. I cannot continue to keep hearing "call us back in 24 hours, you have to wait 24 hours", and nothing happens.

This review is about the customer service provided to me by KF. He was professional, thorough, courteous and kind. My sessions with KF spanned two days due to my schedule, and the second day was dotted with a series of dropped phone calls that were the result of passing through "no service" areas while on Amtrak. KF politely called me back after each disconnection. He never exhibited even a bit of frustration. He asked the right questions and gathered information to build my website. If the rest of the team is like KF, I know that my company's website will surpass my expectations.

I'm capable of designing my own site, and have done in the past, but I am too busy to keep up with changes & management. Web.com will take care of everything for me and give me a great personalized site with no technical worries. My rep, Julie O., was very thorough and made me feel confident that all my requests were noted. I now know that my site will be easily discoverable on all search engines, and my web presence will be stronger than before.

I really like how simple the website is to use. After looking around for a while this is the easiest and most straightforward website builder I've found. The low first month trial is perfect because you can cancel easily by calling the customer service number provided. Biggest plus... The domain name I wanted was available!

The product is absolutely fine, however, the service leaves a lot to be desired. A recent change in email security happened. Web.com sent instructions that did not work. When I called for assistance, I was told I had to pay an additional $59.99 to get the problem fixed. This is not the first time it has happened. Email changes that result in interrupted service seem to happen once a year or so. Seems like a gimmick to get more money out of you. Plus, anytime you call in, the person tries to up-sell you on other services or products.

I like the secure two factor authentication for logging in. However, Adding, sizing, moving content on the website depending on your business model can be a beast. It works but it is complicated and could be made easier with a few more content controls.