WEN

I had received my first starter kit as a Christmas gift one year ago. I was always very curious about the product due to all of the hyped up commercials. I was excited to get it home and try it out in hopes that it would restore my hair and hopefully help it grow. My mom also purchased a kit for herself at the same time. My mom and i both have very thin fine hair. My hair, unfortunately, was far more damaged then hers. My hair was brittle, dry, broken off, and uneven. After a week of my mom using the product, i received a phone call from her telling me how disappointed she was with it. She told me that it made her hair feel really greasy and dirty. I thought maybe her hair was just reacting to it a bit differently then mine, and also reminded myself that her hair was far more healthy. After about a month of using Wen, i started noticing a change in my hair. But not a change for the better. My hair was getting progressively shorter due to tremendous amounts of breakage. It felt heavy, greasy, dirty and lifeless. My hair would no longer curl or straighten. It stopped reacting to my straightener due to the disgusting amount of grease build up. It got to the point where i absolutely couldn't go anywhere without my extensions in. My mom then informed me that they had shipped another kit without her permission. When she bought the product, it didn't say anything about monthly drafting out of her account. She thought she was just purchasing a one time package as a gift, not as a life long membership. She immediately contacted the company to cancel the membership. After the membership had been cancelled they were still trying to draft money out of her account. They eventually tried turning her over to a collection agency. I would not recommend this product to anyone. It is the worst thing i have ever put on my hair. It not only was a waste of money, but it resulted in me cutting all of my hair off to essentially "start over."

This product is very gentle. My hair sines and my scalp no longer itch's. The scent isn't the best but the product surpasses my expectation.

Warning... do not use Wen hair care products. It's overpriced, inflated advertisements. The company is unethical and unprofessional.

Not worth the $$$. It did nothing for my hair. You're better off buying regular shampoo & conditioner. Also, their customer service is AWFUL.

I bought the wen hair care a couple of days ago and washed my hair it's make your hair so soft and shinny and very manageable just love it

I actually bought my first "trial" on line. I was not made aware that this was the start of an ongoing membership. That became evident when my account was charged a second time and approximately a week later I received a package from them. Well, I called to cancel and they would not take no for an answer. Instead, they insisted on not charging me for my last shipment and sending me a bottle of Wen for fine hair, telling me that if I liked it to call them back and they would start sending me that particular product instead. I was not impressed with the Wen for fine hair. I ended up closing my bank account and opening another one because I couldn't get them to take no for an answer. Several months later, another package from them arrived, along with a bill. The package wasn't marked clearly and I opened it to see what it was. I was very surprised to find that they had sent me two bottles of the original product that I had tried to cancel in the first place! I didn't return it since I didn't order it and didn't want to pay shipping charges after opening it (I was told by my attorney that I am not responsible for paying that charge or returning it since they had taken it upon themselves to send me a package even after my bank account was closed out). I sent them a letter saying so and they sent my account info to a collection agency! I am now filing a complaint with the BBB. I like the idea of sulfate free, lather free hair cleanser, but Loreal has a nice one which is priced decent and it can be found at WalMart and I don't have to unknowingly join a shady membership plan to get it. I shampoo about every week or two and in between I use the lather free cleanser. It works well for me.

A few weeks after I started using WEN, I ended up with about a dozen very large pimple-like bumps on my head. At first I thought that it was pimples because WEN was not cleansing my scalp well enough. So I made sure to pay more attention to my scalp when using the product. Very soon after, my hair started falling out in clumps of five to ten hairs. The hairs were actually breaking off, not necessarily falling out. I had to gather the clumps of hair in the shower and set it aside so it didn't clog my drain, which would have happened in just 1 shower. My hair also started turning grey or white in the exact spot where the bumps were located. Then, some of the bumps turned to long raised ridges with severe itching and pain. I went through numerous doctor visits and medical tests trying to figure out what was wrong. My doctor even prescribed Rogaine. After going through the time line I figured out it was Chaz Dean's product. I stopped using it. I have had to go through enormous lengths with completely natural products to give my scalp a chance to heal. It is still extremely itchy if I don't treat my scalp at least twice a day. The bumps and ridges are about 80 percent gone and the hair is very slowly stopping falling out. I have no more gray or white hairs, I am 41 by the way. I had to stop coloring my hair for obvious reasons. Recently I got my hair cut many inches shorter because my hair was so thin it looked awful. The hairstylist had a difficult time cutting my hair because it kept falling out in his hands. This is an awful product. The fact that there are so many other complaints out there beyond they continue to sell so much is astounding. Additionally, I have not met one person, and they did not know my experience, that liked it or liked it enough to pay the extraordinary amount of money they charge for it. If you want to waste your money, spend countless money hours and frustration at the doctor thinking you're dying from something or look like a cancer patient that has lice then be my guest. Just don't say you weren't warned.

I initially ordered the Wen haircare system, over two weeks ago. I was advised that in order to stop the auto ship, where you will be billed for three months of product $29.95/mo, you had to call within 30 days to cancel. After about two weeks, I noticed that our card hadn't been charged and I hadn't received any shipping notification. I called Wen, only to be told that the product I ordered was on back order and that there was NO WAY for the agent who took my first order to verify this. In anger, and because of their incompetence and having NOT sent so much as an email to inform me of any back order status, I cancelled my order! I was informed by a gentleman that my order was completely cancelled and I should not receive any charges...

Well, my hubby checked our account this morning and lo and behold, there's a charge from Wen pending! I immediately call the customer service number, and an agent named TAMMY tells me that, not only did they not have the ability to see back orders in their systems, the rep who cancelled my order, or so he thought, couldn't see that the back order was released and my order was probably being processed for shipping when I called on 12/17? REALLLY?! She proceeds to tell me they tried to cancel the shipping but couldn't, so the order was shipped on 12/20. I have NEVER received shipping confirmation and asked this inept agent, "What if that $29.95 was the last dollar I had in my account!?" Thankfully, it's not but Wen had not right to ship an order that I cancelled on the 17 on the 20! I also requested that the auto ship be cancelled as that apparently did not happen the last time I called either! Is this NOT a multi million dollar corporation? Why can't an agent see when a product is on back order, and if product is later found not readily available why wouldn't an email be sent to inform a customer that the order will be processed when the product becomes available?! The reps are VERY uninformed and incompetent, and I PRAY that my auto ship was cancelled appropriately! I've read other reviews, which have me scared that that might not be the case!

Love the product. With my hair, it does what it says it does. However, DO NOT purchase one of their "special offers" off of the website, unless you want to pay $30.00 a month for a 90 day supply. I will stick to QVC deals (way better!)
My complaint is how they conduct their business. When I signed up for the offer, it was not made clear that I was signing up for a recurring shipment/billing, and I specifically looked to see if that was the case when ordering. Upon recieving the product and being informed I would recieve a 90 day supply and be billed monthly, I called to cancel. The phone system would not recognize any of my account information. Finally reaching a person (after having to call back), I made myself clear atleast 3 times I wanted to cancel the automatic shipments and billing. I understand, the cancellation department has to try to retain the customer, but after stating it clearly two times that I wish to cancel, I felt as if my request was being simply disregarded by the representative and not taken seriously. I had to resort to being more firm and a little rude, and I hate being rude to people in customer service, in order to get my account canceled. I did not want a 10 minutes debate on why I should not cancel. While I love the product, my experience with ordering from their site and feeling tricked into automatic billing, the difficulties in canceling, are bad business practices and make me seriously doubt whether I would order from you ever again. Conduct your business honestly, instead of making customers feel as though they may have to cancel their card to avoid any "accidental" charges to their card.

This is the worst item i have ever purchased online. I ordered my stuff on 9/01/14. I was bill on 9/3/14. So i am waiting and tracking my order. 7 days later i get an email from UPS that my order was shipped back to sender becasue it was undeliverable. So I call customer service and they cant find my order but they have already charged me. So i have to call my bank and get tge trasaction # from the charge. I call Wen back give them the infomation and they finally found me. The girl said my address i was giving was not correct to where tbey shipped order. So she supposedly corrwcted address and said she was rushing it. 1 week later i still have not recived tge item so i call today again. Again today they could nit find my account. This time they found my name but not address. I tell them to cancel the order they say they cant. That i have to return the item first. So i tell them how do you want me to return it something that i never got because its obviously you still have my wrong address since you can not find my address. So they said i have to fill out a paper stating i never got the item and guess what address rhey were about to send that paper. Yup tge wrong one again. After 2 calls about the address problem and they were still going to send the paper to the wrong one. So pathetic business. Lets see if i get this so called paper and ever see my money or if they cont to charge the mnthy subscriptions after i said to cancel it. So mad. I am reportibg thjs wirh BBB also. Its a scam!

I had to shave my head after the chemicals in Wen shampoo burnt my scalp!