WEN

Have two numbers to call, one for re-ordering and one for cancelling future orders. I've called both numbers, am told to call a three digit number with a star and then they talk like they had a mouth full of cow paddies and I can't make out what they are saying. They have sent out another order that costs almost $100.00, I can't afford that crap and I don't see that it's all that great anyway. I'll go back to Suave or any other brand at Walmart. Do what you think is best but I personally don't want any more of this Chaz Dean's hair care product.

They billed twice for one shipment in one day. There's got to be something that can be done about this unscruplous company. I also tried to cancel and they "postponed" until May 2013 (supposedly). I also received a collection notice saying I owed a certain amount, then I called and they said the amount was different. The bill came from Guthy-Renker. If there is anything good about the product it's over-shadowed by the fact that both Wen and Guthy Renker seem to be unscrupulous companies.

I just receive a wen order form in the mail. I have been watching it on tv thinking about buying the product because it sound so great. But after going on line and reading all these comments that people was saying about wen. I will never buy it it's scary what people are saying about it. Im glad that i came on this site an read these viewer's response... if i didnt i would have been caught up in this bad scam. Thank the viewer's for your input wow. So disappointed.

If I could give a negative review I would. My daughter was sent this product to her and also billed automatically after she canx her order. She was unable to use it so I started. Biggest mistake ever! My hair is falling out and didn't realize it until I looked on the web. There are pages with people whose hair have also fallen out. Beware

A friend gave me a bottle of Wen to try. Had a terrible rash on my head and a burning scalp. Thankfully no hair loss! Went to a dermatologist who recommended that I no longer use the product after testing a sample of Wen and finding that yes, there were some harmful chemicals in the product itself. After using a 100% natural peanut butter conditioning treatment to condition my hair and not shampooing for a couple of days. I went back to my regular shampoo line9from a health food store) that I used before trying out Wen. Don't believe the commercials that you see on TV with the actresses that are promoting this product. It's just hype and you wind up paying way too much money it.

This is a rip off!. First my hair was so dry and it felt it was still dirty. Then I returned the product back after 2 weeks and I still have not got refund. I have called 6 times and then they charged my credit card for another order. I am calling the better business bureau on this rip off company

Careful when ordering original offer...
Read fine print, you are expecting a kit for 39.95 THEN... you are billed another 3 installments for a second kit that you are not aware of that you ordered.
THEN... after that it will continue to arrive with more money billed to your account.
Customer rep was aware that people are getting ripped off! Used the word this happens ALLOT.

Wen hair products are fantastic.
Their business dealings with you as a repeat shipping customer are horrible.
They ship when you ask them not to.
They make you pay anyway when you asked them to stop sending the shipments.
They send you to collections on bills you have paid, or that is what they told you...
They switch to multiple collection agencies that will not tell you who they are and... mark up your credit.
After you call them multiple times to straighten it out, they lose the information and send you on to a new collection agency.
Advice: Buy your Wen products at Sephora.

Called to pay off my girlfriend's outstanding balance with my own credit card. The rep tried to cross/upsell me every way to Sunday, I said "I don't know how much clearer I can be, all I want to do is pay off the balance and cancel the product entirely". Two days later they started a new subscription on my credit card. They are fraudsters, plain and simple, playing the system. Avoid at all costs and tell everyone you can to do the same.

I actually don't mind the product. It isn't special by any means and I can get the same "look" with a mix of head and shoulders and any cheap conditioner on the ends. The problem is the horrible customer service! I read the bottom that says you receive monthly shipments so after receiving the first one I went ahead and canceled. But that I guess according to wen means that they ship you the $hit anyways?! I was really upset when I received a confirmation that included an $80 bill? This is after I was charged for the original product, and a second shipment of $50 that I had canceled prior to them shipping it! If you want to try wen do yourself a favor and buy it through QVC.

Terrible products. My hair went really dry and started breaking off. I used recommended amount even though it's $40 for a 16 oz bottel. And I have 27inch hair. I didn't mind paying if it would have done what it promised. Don't waste your time. I'm getting my $ back. I am very disappointed, :( . Even the $53 deep moisture conditioner sucked. No go. Go get something from the salons.

Customer service is horrible! I called two different times about canceling and got two different stories about the shipment. Then the took the debit away from my account and the posted it again a few days later. Mind you I cancelled my account on 1/7/14 and they said the order shipped the day before which was a lie! Then they tried to debit my account again 1/13/14 and told me the order shipped on Friday. Now how is that when I cancelled my order on 1/7/14. These people are just trying to take your money and they think I am stupid, but I'm not! Far from it. Don't trust them. Beware when you place an order or as a matter of fact don't do it! VERY PISSED OFF PERSON!

I absolutely love the wen hair care system but it's expensive. You get what you pay for. I wouldn't recommend ordering through the website. They bill you for orders you did not place, which I see as a total rip off and it's really pissing me off! I'm going to cancel my membership and start ordering from another site. And to the people who say wen doesn't work and makes your hair greasy maybe you aren't using the product correctly. Make sure that you put a lot on your hair and then WET it to create a LATHER. It does clean your hair and makes it look so much healthier

Such a rip off. I tried canceling so many times and month after month I would still get billed and no one would refund me. I didn't even like the products! Didn't work for me. If you want to try the product I would suggest buying it from a different store/site (ebay, amazon, sephora) I totally regret buying through wen!

I cancelled my membership with this company almost 5 months ago. They confirmed that my account was cancelled and I would not be billed again. They even sent me a cancellation email. They continue to bill me and don't even send any product. I have been billed 3 times in the past 2 months. Each time time I call they put me on hold and they don't answer my emails. I had to get my credit card company involved. The last person I spoke to was rude and insisted that I FAX statements to her. My credit card dispute person said they just processed another dispute right before me. This appears to be their practice. Wen I was a memeber, I thought their price structure was very strange. When I ordered items, they forgot to process the order. I am done with this dishonest company! I must admit, all the reviews on the internet warned me that this would happen. I should have listened to prior customers.

This is awful, had the exact same experience as everyone else. I was careful about what I was ordering, and NOTHING on the website or confirmation email of my initial order says I signed up for a reoccurring monthly thing. Its best that you call your credit card company to block future bills from them. It is such a shame that they operate their business this way because the product itself does the job. Still, I totally regret my first and last infomercial purchase. Oh, and they make random charges to your card, too. BEWARE.

I have used Wen for many years, have recommended it to many friends. It was the only hair product i found that did not tangle my thick hair. This past year i have found more and more was falling out and filling my brushes. I asked my daughter-in-law if she had this problem, she said she no longer uses it, but her sister had the same problem. My hair is slowly getting stronger, but it is going to take a long time. Be good to yourself and dont use this product!

The 60-day money back guarantee is a scam. They make it extremely difficult to return, cancel, or modify the automatic billing. I didn't like the product and the only reason I tried it was because they said I could return it and get my money back. It has been 4 months since I contacted them to cancel. They still send you product and I have sent it back at my expense and still continue to get billed.

I hate to admit I liked the product but it's too expensive for me. If you decide to try the product, be aware that you may be purchasing an on-going subscription for over 3 times your original purchase. It wasn't part of the product I added to my shopping cart, but showed up in the product's description later (in very fine print). If this happens to you, consider disputing it with your credit card company and filing a complaint with Better Business Bureau. I shouldn't have to pay for original shipping and handling and return shipping, but I'm willing to return the unauthorized purchase for a full refund. Their customer service is aware of this practice because they had answers for everything I brought up. Just be aware!

Product not really that good but customer service even worse. Canadian bought product has to be returned to US -at high shipping cost at customers expense. Unable to cancel further shipments successfully with Wens customer care centre, and have been unable to obtain refund. This product and service is definitely NOT recommended.

I used once and my hair became dry and frizzy. On top of that they have charged me over $80 in products I never ordered. I returned everything when I checked they received it on March 30,2015 and still have not given my money back. Then they charged $24.94 on 3 /24/15 called CS they said they would return the money. On 4/2/15 they returned $16.95. I called today 4/16/15. They told me they would return the $7.89 and I had verification of pkg was returned. I asked CS when they would return the $39.99 for trial, she told me 4-6 weeks. I said no way I had proof of delivery and she put me on hold then said she would process the return today and I should see in 3-5 days. Big difference. This company is a con and I will never recommend Wen to anyone.

I was so stupid to order this online after watching the infomercial. I should have known better. Aside from the fact that the product is not good, it actually dried my hair. This is the most shadey business with all of their misleading and underhanded practice. You can't speak to someone who speaks English and this I guess is how they scam you into ordering far more than you want. If I could have given no stars I would have but I had to give one. Please do not be scammed by this company

The worst customer service ever! The supervisor is totally unprofessional and hung up on me. Buyer beware! I will never use this company again. I got charged twice and the supervisor was blaming my bank for charging me again within 2 weeks! So mad! Don't ever go on autoship or buy from the company. I will make sure my bank blocks this company from withdrawing any money from my account. Wen get better supervisors. This paticular supervisor told me that is was impossible to talk to any body else and hung up on me what a jerk! Never would I ever tell anyone to buy from wen. Beware! I had to give a star but this company deserves nothing!