WEN

After reading the reviews I will not purchase this product no matter how wonderful it is. If something is wrong, I prefer to deal with professional customer service people that can fix my issues immediately and I have no intention of signing up for regular shipments if I just want to try it one month. Too many negative comments about their process and customer service for me!

Hi all, i found the federal governments Fair Credit act. Their web site clearly states they will stop charging once you ask them to stop. However, time and time again, people are complaining that the company refuse to stop. PLEASE do your self a favor and file a complaint. I have used this and it has worked. http://www.consumer.ftc.gov/articles/0219-disputing-credit-card-charges

Its amazing how deceiving the commercial is... I would do anything to make my hair "bounce, and shine like it never has before" but as usual... I am fooled... not only did the product suck! The customer service reps treat you like crap! I just use keratin oil and my hair is way better than this $h**! Rip off! And its impossible to get it through their heads that you don't like it, they keep billing you! Such a horrible way to treat your customers!

I have been buying WEN from Ebay now for about 6 months, and I love it! My hair used to fall out but not anymore! This will be my 1st time using the auto-ship, customer service or order online. I have to say that I'm a little nervous with all the bad reviews. But I'm just dying to try the extra products that the $39.945 package comes with. As for the product itself its great and I have medium length hair, I'm 40 years old and I love my hair its healthy looking. Less split ends, Maybe it just using too much product I know if I put in 30-40 pumps of product (as suggested) my hair would be oily (I think because I don't use that much) Anyway that's my two cents.

I used Wen for about 3 months it was ok in the beginning but dried my hair. Cancelled... they lie when you call can't find your account all kinds of crap. Charged my account way more than they were suppose to. STAY AWAY FROM WEN... this company does not care about it's customers.

I ordered the deluxe kit from wen, & I haven't got it yet but I felt like I had to do a review because there were so many negative ones. First of all, they clearly state that you have been signed up for a subscription. They have sent me 3 emails and in each one it said so. So you have no one to get mad at but your self. Second, when I called the customer service they were great! They didn't try to make me keep my account like most places and they were very nice! It took me like 5 minutes. And third, I ordered my package 10 days ago and it will be here tomorrow.

If you do decide to order from wen I hope it goes as easy and great as mine did.

The first customer service rep was a bit rude and did not inform me that I needed a Return Shipping Label. She just send "Send it back" which if I had, would likely have gotten lost somewhere in postal or UPS land with no credit reinstated on my card. The second customer service person put me on hold for 10-15 mins, came back and said it would be 7-10 days before I would receive a Return Label because they use snail mail. I'm really worried I won't get my money back. Should have known better. Would not recommend doing business with these people.

Okay so there's really no secret to this whole "Wen" hair care stuff. Basically you just never use shampoo. You wash and condition with only conditioner all the time. If you read the ingredients you'll find it's the truth. You don't have to spend a ton of money on these products. All you have to do is stop using shampoo. You're welcome!

Stay as far away from this product as possible! The "customer service" is sorry for their inconvenience. Gigantic SCAM! They will keep sending fraudulent product to you and keep charging your card. Read the fine print!?!?

SCAM, SCAM! Definitely stay away from ordering Wen by phone or the web. They will charge your credit card a ridiculous amount of money and for items you didn't even order. I try to cancel, but mysteriously they cannot find your account and won't try to help you. Now I have to file a dispute with my bank and change my account info.

I kept WEN cleansing conditioner for several years. I would only use every now and then when I needed a deep conditioning. However, I read the directions for use on the most recent bottle I purchased from QVC. It directs you to concentrate on the scalp, rinse, and add more and work on the rest of the hair. After following these steps, and used for 2 washes, I noticed, in the shower, my hair falling out terribly.
Why is this product still allowed on the market? Why does QVC continue to promote this product?

The product it self isn't so terrible as the customer service Department. I received a welcome back flyer, 3 bottles 49.90, not to bad, right. When I went to order, they wanted 74.85 on top of that. What! What happened to welcome back! A big lie, no where on flyer, does it say I have to be a member. The product is definitely not that good and false advertising. Do they really think people are that stupid?

Absolute horrible site. I bought two introductory package for Christmas gifts, and was apparently signed up for two subscriptions (I always read the fine print, and I don't remember seeing anything about a subscription). When I called to cancel, I had to yell at the customer service rep because after saying I wasn't interest four times, he still kept trying to sell me.
I was a little suspicious after the call, so I called back the next day to confirm my cancellation. They had only cancelled one subscription. Oh, and the money back guarantee is minus S&H, which is $10. So I wasted $20. Not worth it.

I did'nt order direct from Co. But I have been using it for 2 yrs, every day with other non wen hair products, although since starting the wen I do not have a need for a lot of hair product anymore, my hair has Never looked better! I stared a new stylist 4 mo ago and she said she took s pic of my cut & posted it, women called wanting my cut she had to tell th unfortunately they wouldn't look like me because barley anyone had as healthy hair as me. I've colored my hair for 23 yrs. Give WEN a try make sure I work it into ur scalp, I'm not willing to believe it only works for me

I order the product and looked over everything when I did it to make sure I was not getting into some kind of auto ship... So they must hide it in the very fine print! I got a charge today of $44.95 and the lady told me once I cancelled that I owed another $88.95. I threw a fit! I normally never speak to customer representatives the way I did, but I told her I will not pay for it and know how the system works and will charge back all of this as fraud on my credit card. She promptly refunded me and wrote off my account. GRR! I told her they needed to fix their website this doesn't happen. I can see it happens a lot! The product itself was fine... just didn't work too well for me. The business practices. TERRIBLE!

So far I have no complaints about the product. The billing practices however are horrible I signed up for the 29.95 plan. I've received the product twice to the tune of 203.64 far cry from what was promised now I am in the process of cancelling... Live chat was no help at all and gave a number to call.

I agree with one writer who says this review is about product, but I am grateful for all the reviews about company's cust serv. I bought shampoo on Groupon and liked it and was thinking or ordering through company, so I am glad for the CS reviews. I will look to buy product elsewhere.

I bought this product because I have thick coarse hair. What I got after 5 uses of this product is greasy, weighed down hair that looks lifeless. I gave it a fair shot thinking my hair might need multiple uses to get the results they showed you would get. That never happened. I am looking forward to a good clarifying shampoo to get this awful residue out of my hair. Absolutely Awful product!

You give 1 star for your review because of the company practices? This review is for the product! I'm reading all these bad reviews that have absolutely nothing to do with the product. Why not give it a legitimate review and tell people to buy elsewhere? Maybe buying from the company is a scam, but does that make the product 1 star? Tell me about the product.

I ordered wen and it made a huge difference in my hair. It's actually cheaper than the hair products I was using before so I am super excited I have been looking for a product that I could use and not have to spend a hour fixing my long thick frizzy hair. It made my hair smooth and it cleans it you just have to follow the directions and it really does work. I understood when I ordered that I would be charged monthly but to me it's worth it.

Purchased a Dremel kit from them the on-off switch went bad after 6 weeks of owning it customer service was five star they sent me a new kit without having to send the old kit back and my wife said fix the new one I ordered a new switch online through their website hooked it up everything works great no complaints five star in my review and I would definitely buy from them again

I think it is great! I was getting ready to order the Wen products via Gunthy-Renker (from the tv ad) and most definitely will not. I have ordered other products and found myself trapped in product hell before I could cancel the order. This was so-o-o-o helpful.
Thanks!

I actually didn't order of this site, I ordered straight off the Chaz Dean website which yes is much more expensive but I wanted to try it first before I committed to automatic shipments. I ordered the Tea Tree Oil version which smells great! I used it every other day at first (I only wash my hair every other day max b/c washing your hair everyday strips your hair of it's natural oils and makes your hair over produce oil). My hair had body, it was soft, tangle free, and it smelled great! After 2 weeks or so it wasn't having that same effect anymore so I trade it out every other wash with my regular shampoo and conditioner. I had purchased from the Chaz Dean site again but I opted not to enroll in the wenhaircare club since I only use it about 10 times a month or so. But great product all in all!