I have emailed
Numerous times
No response. Do not buy from this company it is a scam.purchased and paid for a sweater never received it they do not even no where it is. Will
Not refund it ether

I ordered a hoodie for my niece 4 weeks ago. When I purchased the item it said shipped within 5-9 days and that I would get an email. No email. SO I have emailed them multiple times and received no response. This item was paid for and expected by Christmas.

My wife bought a shirt for our daughter from this corrupt business. The shirt had a large clean slice on the sleeve like it was the top shirt in a box that was opened with a box cutter and they cut too deep and sluced the shirt. The shirt came this way and they will not refund us our money. My wife sent several emails back and forth with customer service with photos of the slice and they refuse to do the honorable thing and offer a refund for a junk piece of clothing that cant be repaired or worn. The only thing its good for is a shop rag to check my oil with. DO NOT BY FROM THIS UNTRUSTWORTY COMPANY. THEY HAVE NO MORALS.

Never again, poor on every level. Can't be bothered with customers,.don't respond or refund. It's been almost a month of asking, email, using chat and nothing!

Despite reaching out multiple times, no resolution has been provided, and I feel my concerns have been completely disregarded.

To clarify, I was simply requesting a refund for the lack of transparency concerning the shipping fees at checkout, which I believe is a reasonable and fair expectation. Instead, I have experienced repeated delays and a lack of action, despite Whitefox having already received my payment.

I understand that the import fees are out of their control, but I paid $100 CAD for 2 dresses that I don't have, and they're giving me $30USD in store credit? That's ridiculous.

Honestly, Whitefox is completely money-obsessed and entirely disregards their customers

Very Very disappointed.

Do not buy from White Fox! Material is garbage!
I ordered a size small White Fox hoodie and matching sweatpants for my daughter. When she received it, she was super excited even though it was far bigger than ridiculously big on her.She wore it one time. I washed it by itself on the delicate cycle, then I hung it up to dry. The material fell apart in my hands! The washer was filled with pieces of black material. The outfit was absolutely ruined! Again, I washed it on the delicate cycle,cold water, and hung to dry! The material is absolute garbage. It cannot be worn again. I have emailed White Fox 3 times. The first time they apologized and told me this was certainly not up to their standards. They asked for more photos. I have sent multiple clear photos, a copy of my receipt ( over $100) along with the customer order on it. The only message I received after that was to ask for more photos and asking if that was the correct order number. I replied yes, along with my order number and more photos again. I told them the material was like SHEIN and Temu. If I wanted to order from them, I would have. I have asked them for a phone number, I've asked for a refund…. NOTHING! They do not respond. It is the WORST customer service that I've ever seen. The material is absolute garbage and no matter what, they will not respond.I cannot stress this warning enough… DO NOT BUT FROM WHITE FOX, unless you just want to wear it once and burn about $120 I would love to give these THIEVES A NEGATIVE FOUR STARS but, that's not an option.

I have NEVER dealt with a company with such poor customer service. All I wanted was to exchange or get store credit for a few items that were the wrong size that I purchased for my granddaughter for Christmas. They DO NOT reply to emails; except for automated replies that say they have received my message & will get back with me - they never do. Oh, the automated replies also say don't send additional messages because I will lose my place in the queue. And no phone number to try that route. It's now February 11,2025 & I began my attempt on Dec 27,2024. Definitely long enough for the issue to be resolved. I will be giving the items to charity & purchasing something else for my granddaughter. I am not the type of person to get online & register complaints, but their service is nonexistent & I felt I just had to share in the hopes of saving someone else frustration & money. Bottom line: If you have any problems with merchandise from White Fox, you won't get your money refunded. I do not recommend White Fox.

DO NOT ORDER FROM HERE. SCAM. FRAUDULENT COMPANY IN VIOLATION WITH ACCREDITED BUSINESS PROGRAMS. Would give ZERO starts, if a possibility. My daughter ordered from here in December and we never received a product. Tracking shows it was returned to sender, although the address used is my actual address. This scam company is refusing to issue my daughter a refund when a product was never received and to no fault of our own. They state they will issue store credit when they get the product back. It's been over 2 months since ordered and over 6 weeks since lost shipping. If we were returning the product and issued store credit, fine, that would be one thing. Not the case here! WE NEVER RECEIVED A PRODUCT and are not making a return. Please do not do business with this unethical "company."

Ordered almost a month ago. Items never left Australia. No refunds. No remedy to the situation. They are giving me the run around and lying about when it will ship out. It feels like a big scam. Please don't support a company that treats people this way and steals their money. Then they post their vacations all over social media. They get rich off screwing people over.

I have NEVER dealt with a company that has such absolute abysmal customer service. When I realized it had been 3 weeks since I ordered (and was charged) and I still hadn't gotten my package, I went through my emails to try and find my order info. I realized I never even received a confirmation email, an order number, tracking number, nothing. They don't respond to emails, went to social media to try and find a way to contact them, and there I found thousands of people with the same, if not worse, problems. To not even issue an apology to these people is inexcusable. You can't just take people's money and then ghost them. Please, if you're considering ordering from them, give your business to a company that actually appreciates their customers instead.