Wisecars.com is a broker and had excellent customer support! Also best price on the market. Used them for pick up in Munich for last year's Oktoberfest - no hassle at the supplier desk
I had a fantastic experience renting with Wisecars. Their rates were competitive, and the customer service was excellent.
Found Wisecars through Kayak. The prices were too good to be true but I contacted the customer support and they responded really fast. I hope the pick-up goes as easy as booking did
I did reservation over wise car for six days in Cologne and I did my payment in advance, My flight delayed and passport control took time and I arrived late, service provider told me they cancel my reservation, And they did present me any other option and they took six days payment from me, I think its not fair, they might took maybe one day but not six days, Wise Car has no sanction over service provider
I am leaving this note here because Wise Car is only broker not giving good service
Unfortunately, I had to cancel my reservation, I really like their free cancellation policy. They also quickly transferred the money back to my account.
Dear Rauno,
Thank you for your 5-star rating!
We're glad you're satisfied with our assistance and hope you book again with us in the future.
Have a nice day!
Kind regards,
Rachel from Wisecars.
DO NOT BOOK A CAR WITH THIS "COMPANY" IT THREATENS TO WASTE MONEY AND NERVES
I booked a car for my vacation through Wisecar. My flight was delayed, which I informed Wisecar about, unfortunately, as it turned out Wisecar employee did not inform Europcar about it. When I landed on the spot my reservation was canceled, they would not give me my money back and no one helped me - I was told that there was no car for me and that they would not give me my money back. I had to find my own means of transportation at night in Italy even though I had a car booked and paid for in advance. Scandal. They are thieves and the matter will go to court. I also sent emails to "Ms. CEO" Felicity Travaini, to which she never responded - you know, a fish goes bad from the head. I do not recommend Wisecar company if you do not want to spoil your vacation and lose money. Fatal customer service.
My wife and I flew to Tuscon for a business trip and when I arrived at the rental pickup counter, I noticed I had lost my drivers license. I must have dropped it at our previous layover. They would not accept my photo of the license that I had on my phone, nor would they accept my wife as a second driver, even though she had her license with her. I was then told to call their customer service while I was standing at the counter, so I did. The guy that answered was very rude on the phone and told me they cannot refund me until the rental period was over, and then I would have to call back in. So I called back after the rental period and they refused to refund me because I lost my license on the way there. Then the guy literally hung up on me. Talk about unprofessional! Their only solution was for me to book ANOTHER rental with them for over DOUBLE the price. Are you kidding me? It would have been such a simple solution to add my wife as a driver and let us be on our way. But noooo, let's make it as difficult as humanly possible! Complete scam artists!
Now I'm out almost $400 for a car that I never even saw. Never EVER use this company! Unless you enjoy losing money to crooks.
Dear Tim,
Thank you for reaching out to us! We apologize for the inconvenience and negative experience you had at the pick-up. We understand the frustration and disappointment caused by the loss of your driver's license and the subsequent difficulties you encountered at the rental counter.
Losing a driver's license can indeed present challenges when renting a car, as it is a standard requirement for verification purposes. While we strive to be as accommodating as possible in such situations, there are certain limitations and policies that we must adhere to for legal and safety reasons.
That being said, we acknowledge that the customer service experience you described fell short of our usual standards. We sincerely apologize for any rudeness or unprofessional behavior exhibited by our representative. This is certainly not the level of service we aim to provide, and we will address the issue internally to ensure it doesn't happen again.
We would like to clarify that reservations can only be modified up to 48h before the pick-up, meaning that we were not able to change the main driver's name to your wife's anymore when you called us at the counter. You could have added an additional driver at the pick-up, but the issue is that only the main driver can pick up the vehicle.
We apologize once again for the inconveniences you faced, and we hope to have the opportunity to make it right in the future. Thank you for bringing this matter to our attention.
Regards,
Rachel from Wisecars.
We received the car that we booked from Enterprise in perfect condition and the deposit was returned shortly after the drop-off. Will surely book again with Wisecars
Dear Aneta,
Thank you for leaving us a review!
We're more than happy to hear that your car rental went well and can't wait to have you back next time!
Have a nice day.
Kind regards,
Rachel from Wisecars.
We only needed to change the drivers name and they would not let us. The driver lost his license and the other adult wanted to drive but they would not allow it and they kept the money!
Dear Jackie,
Thank you for your feedback!
It seems you put the wrong main driver's name and contacted us to change it past the pick-up time, which is not possible anymore.
I apologize for any inconvenience!
Kind regards,
Rachel from Wisecars.
I booked a car in Maui over Thanksgiving months ahead. After the fires there all the prices had dramatically reduced. I asked Wisecars to cancel so I could rebook something cheaper and they offered instead a much better rate that I could not match elsewhere. I checked this was an all inclusive rate and they confirmed in writing that it was and there was nothing to pay at collection. When I tried to collect the car Thrifty said there was $350 to pay and after we argued for a while they said they would match the quoted price and I collected the car, thinking we were good. Of course when I returned the car Thrifty just billed my credit card $350 and their support team were not interested to help me. I went back to Wisecars and raised a case. I took them 8 weeks to complete it but I got a refund for the over charge. There are plenty of issues with car rental companies and although I could have preferred not to have any issue I am impressed with Wisecars honoring the rate they quoted and will happily book with them in the future.
Dear Paul,
Thank you for sharing your experience with us, and we appreciate your understanding throughout the process. We are genuinely sorry for the inconvenience you faced with Thrifty during your car rental in Maui.
It's disheartening to hear about the unexpected charges, and we understand the frustration it caused. We are pleased that our team could assist you in resolving the issue, even though it took longer than expected. Your patience and cooperation were truly appreciated.
We value your positive feedback regarding Wisecars honoring the quoted rate and providing a satisfactory resolution. We are committed to continuously improving our services, and your insights contribute significantly to that effort.
If you decide to book with us in the future, rest assured that we will strive to make your experience seamless and trouble-free. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Thank you for your understanding and for considering Wisecars for your future bookings.
Kind regards,
Rachel from Wisecars
Overview
Wisecars has a rating of 2.1 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wisecars most frequently mention credit card and rental company. Wisecars ranks 186th among Car Rental sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mait,
We're thrilled to hear about your fantastic experience renting with Wisecars! Providing competitive rates and excellent customer service are our top priorities, and we're glad we could meet your expectations.
Kind regards,
Rachel from Wisecars