WomanWithin

Very long wait. You also can't cancel. Customer Service is a joke. They SCREAMED at me "it's not my fault." I will never order from them again.

Ck. Your account for missing $49.00 & $39.00 upon calling "u take every month,?"Met with Arrogant, call again next man Obnoxious, NASTY voice!

ORDER WAS NEVER LOCATED... CUSTOMER SERVICE IS NOOOOOOOOO HELP!
THIOS COMPANY NEEDS TO BE REPORTED OR SHUT DOWN! DISHONEST COMPANY DO NOT BUY FROM THEM!

THE PERSON WHO LIVED HERE 6 YEARS AGO STILL HAS THIS AFUL MAGAZINE COME TO OUR HOUSE WEEKLY WASTE OF PAPER. WE HAVE CALLED EMAIL AND MAILED TO DISCONTIUE AND THEY STILL SEND IT

On the 4th of Dec I ordered an item from Woman Within for a birthday present on the 15th of Dec. I never got a receipt from the company, I only have my PayPal receipt.

By the 11th I was getting nervous so I wrote customer service. I provided my PayPal invoice and transaction numbers. Today on the 12th I got a reply saying "In checking our records, we don't show an order for you." and the suggestion that I could re-order.

I called and waited 15 minutes to speak to someone. They were able to find me via my email address (that was also provided in my previous email) The customer service person said that the item was mailed on the 5th and wouldn't arrive until the 16th of Dec. I asked why does shipping take 9 days (not including Sunday's) I was told that was "FedEx's schedule" I then asked if a tracking/receipt would now be sent to my email and was promptly hung up on.

This is the worst kind of customer service. This company has lost my business and that of anyone I can share this story with. The item will arrive late for the birthday also so that is ruined as it's too late to reorder from someplace else.

This couldn't be more disappointing. I highly suggest avoiding this company.

THEY SEEM TO BE CUSTOMER FRIENDLY... AFTER AND DOING; BUSINESS WITH THEM FOR OVER 10 PLUS YEARS; SPENDING THOUSANDS OF DOLLARS! THEY TREAT YOU LIKE $#*!; WHO ARE YOU?

REPORT AND CHARGE YOU FOR A LATE PAYMENT AND CHARGE'S, YOU SUPPOSEDLY HAVE MISSED... THAT WAS SENT ON TIME! NOW REPORTED ON YOU'RE CREDIT REPORT.

THEY CHANGE; PRICES... WHILE ON-LINE, AND DISREGARD YOU'RE CONCERNS, DELETE; OR NOT HONOR PROMOTION CODES THAT THEY SEND YOU, REWARDS CODES; THAT DON'T WORK; AND NO... CUSTOMER SERVICE OR SUPPORT THAT; " CAN SUPPORT OR UNDERSTAND HELP OR SPEAK YOU'RE LANGUISH" WHEN NEEDED.

ALSO, THEY MAIL YOU INVOICES WITH NO; RETURN, ENVELOPES. THEN CHARGE FOR LATE FEES...

THEY WILL ALSO SEND YOU ITEMS... THAT YOU DID NOT ORDER, NOT YOUR SIZE, NOT HEMED, COLOR, OR STYLE AND REFUSE; OR ARGUE TO PAY FOR THE RETURN SHIPPING AND HANDING FEES...

AS YOU CAN SEE, I AM THROUGH WITH ALL OF THEIR STORE'S, VENDORS AND DOING BUSINESS WITH THEM. I WILL BE CLOSING MY ACCOUNT!

AND THEIR CUSTOMER SERVICE IS HORIBILE!

SPEND YOUR $ MONEY WITH A COMPANY THAT TRULY! APPRECIATE YOU, YOU'RE $, CONCERNS! AND YOU'RE BUSINESS.

After working hard to lose a significant amount of weight, I decided to reward myself with some new clothes. I had been getting catalogs from the Woman within site and they seemed to have some good deals and offered a discount if you signed up for their credit card. Since my husband and I are trying to sell/purchase a new home I went for it and got their credit line. On my first order they sent out my package with 15 items in it. The package was poorly packed, they tossed everything in a plastic bag. In turn it allowed someone working for FEDEX to open said bag easily and ripoff half of my order. I had purchased two of every item (or more) and at least one of everything went missing. I do have to say the items I did get were nice and fit well, but after dealing with the company I did finally get the missing items refunded, But I felt highly violated because of their poor packing practices for such large orders... and after many rude, unresponsive calls and emails I was done with them. I then in turn filed a complaint with FEDEX and they did nothing of course. They did ask for me to get a letter from the seller to confirm the missing items and Woman within refused to acknowledge my request by giving me the letter I needed for my other claim. Here is just one their responses:
"As the previous associate mentioned you have already been given credit for the missing order. This claim is now closed since you have already been refunded."
They all were pretty much the same. I would suggest steering clear of this site. The did not provide good service/packaging or customer satisfaction. All though I did get part of my money refunded, after all the hassle, rude CS people and just flat out stress of dealing with this, I will not shop there again, even if I did like their clothes. One thing the could have done to make this better... they could have at least replaced the free gift I was suppose to get, that also got stolen.

Over the years I have periodically ordered from them... and as is typical 90% of what you want is back ordered... typically a 6-8 week time frame for it to be back in stock. This time was no different... order placed 9/21/21 and I waited until 11/5 for my items that cost me $. My order qualified for a free gift... it too was back ordered. Finally becomes available and listed as shipping 10/13/21. No movement on order was ever updated according to tracking #. I called and waited (forever) on 10/25/21 to see what the situation was... oh no ma'am it was shipped. Well it never came... may I have a replacement sent. Oh no ma'am we have to wait 30 days before I can authorize a replacement be shipped... Order never arrived... so I call back on 11/12/21 and they send me over to a customer service specialist. He assures me no problem, he will ship another and I will get it in 7-12days. So I'm waiting... in the meantime I don't get any email or confirmation regarding the replacement. So I call back today 11/24/21... have to get a specialist again today because your customer service people appear to be clueless. So the specialist has to keep putting me on hold, "checking on my order".
So the answer is because it's now more than 30 days they won't send a replacement for an item I never received.
So in general I feel their business practices overall are a bit shady; after reading all the other reviews, from the constantly backordered items, to the pay for return shipping and extended restock time so the customer is out a refund. As "Full Beauty Brands" (Woman Within)has the market cornered on clothes for any of us larger than a 14 I believe we are not only dealing with a company who skates very close to illegal business practices but is practicing discrimination due to our size.

They received my return within return policy time frame and verified by company that it was received. Still have not refunded my money.