Woot!

I purchased three watches that are more bling than anything else (difficult to tell until you receive them) - I notified them immediately requesting a return. Woot says they won't accept any of them back and I have to eat them. Aren't these people part of Amazon? I'd give them zero stars if I could and I'm going to avoid ever buying from them again (or at least, only buy stuff I'm very familiar with). Crappy policy, crappy product.

I bought an MP3 player off of this site for next to nothing and now I made woot my homepage to see what they offer every single day. I am not a big online shopper, but this site has some amazing deals that just can't be beat.

I purchased and elliptical. Put it together to find it was made for people with two right legs. If you have a left leg you will not be able to use this machine (the left arm had the roller welded on upside down, no fixing that). How did Woot! Reply to my email requesting they replace the item? " Sorry that your item is not working properly "... they then suggested I contact the company and see if it is covered under warranty. Be sure you read their return policy. It is the worst ever. Basically you buy whatever they plan to stick in the box. Are you a company with alot of crap to unload? Give Woot! A call!

Ordered an iPhone received confirmation of the sale. Logged in acct to check status of order (shipping info), now order is showing denied. Woot says my bank would not authorize after multiple attempts. Bank says Woot never attempted to charge for the purchase. You can only email this company & it takes about 24 hrs to get a response back. Not impressed.

Woot no longer seems to respond to messages about returns. Has their policy changed to "ignore customer problems and maybe they'll just go away?"
I have sent two messages over ten days with nada back from Woot. I think I will shop elsewhere... so should everyone if this is how much they care about their customers. 1/22/2016

Bretchet

The only thing that comes to mind about Woot is poor broken junk they sell and try to tell you its new well guess what it is junk. My sound bar was shipped broken and it was sad to deal with them. No more for me buying from them. Beware they are crooks.

I've bought several things off woot but wasn't aware that their 'warranty' is more of an 'as is' policy. I got a smart watch that quit a month later. The real warrant would have been a year but WOOT's warranty for exchange only is 21 days. It's a piece of junk I would have really liked to return or EVEN exchange but basically I'm totally screwed. So unless you are buying something like a clay pot, don't do it!

I have cancelled my order in less then 15 mins of time I placed my order. It should be cancelled. Based on my experience, I have to pay money even, if I like the product or not? I never ever buy stuff on woot, and I will make sure people I know wont buy stuff from this website. They dont even have proper customer care phone number to talk.

I love this site except I spend way to much money. But it's at such big savings, so it's okay, right?!? I ordered some Pyrex and it was on my doorstep 4 days later. Super speedy Amazon shipping. Love love love.

I check out this site every day. I don't buy anything, but I have wanted to and my younger brother and my dad have both bought items from here. Neither had complaints about anything they got, but said shipping can be slow.

Be sure to read the descriptions. Some things are refurbished. I almost got a pocket video from them, but saw it was refurbished and a new one same size wasn't too much more considering it would have a better warranty.

Stay away if you are an impulse shopper. You won't be able to resist the deals.

Woot.com has it figured out... If they want money, they run an ad for an item that everyone wants, they collect the money immediately without shipping the merchandise. Then they get at least a few weeks free loan before they have to refund your money "because we over-sold". What a freakin' crock! Happened to me with the Yeti 30 cooler. I will NEVER shop there again!

Ordered a laptop from Woot. Initially happy with price and performance. Two days later, the laptop died. Would not hold a charge. Tried for two days and couldn't get it to boot up. I'm an IT Director and I even had my IT Ops guys look at it. Returned it as defective and wanted a replacement. Woot did not have it, so they offered refund. Once I sent it back, for some magical reason, Woot says the laptop is fine and they couldn't find any problems with it. After 4 email exchanges, Woot basically called me a liar and charged me a restocking fee. It's only $40, but they just lost a customer. Been ordering from them since 2005. If you want customer service that won't call you a liar then DO NOT order from Woot.

Stay Away. I ordered a nexus 10 tablet from this website. Order was confirmed. Waited for 5 days but did not see the product shipped. Logged into woot to check my purchase history, I saw the message "You have not made any purchases yet" message. WTF? There is no phone number to contact them, so I emailed them. No Response. Now I lost the window to make another Black Friday purchase as these $#*!s confirmed my purchase:-(

I used to be a fan of Woot!, however, their customer service has gone downhill.

I ordered a cable modem by mistake and immediately cancelled my order, per their instructions. (04/24). The ordered showed as cancelled on their site. However, after two weeks of no refund, I attempted to contact customer service three separate times with zero response.

I resorted to posting on their comment boards to get their attention. It was suggested (by their admin) that I put in yet another request. This time I did receive a response (on 5/12) that I would be refunded.

On 06/02, after no refund, I contacted Pay Pal and put in a dispute. Today (06/08) I received notification from PayPay that the issue was resolved and they recovered my funds.

Customer service is severely lacking at Woot! These days.

Woot sells defective product at a discount that is not so good. 50% of the products I purchased were defective on arrival had to be returned. Their customer service is also horrible and only via emails which you will be waiting for 24h for a reply. Their refund process is extremely slow as well. It's NOT worth the little bit of savings you may or may not have to have this much headache and inconvenience. Do yourself a favor, use Amazon instead of this piece of crap horrible customer service platform. I don't understand how and why parent company Amazon run Woot this horribly.

Due to COVID (our office being closed), we were not able us use or test the refurbished computer we purchased from Woot. When we got back in the office, we tried to start it and literally nothing happened. I did not ask for a refund, just a comparable replacement. Most companies are understanding during this pandemic, I guess Woot doesn't care. I will be sure to share my feels about Woot whenever I get a chance.

I have been buying from woot.com for years and they always deliver exactly what is on their sale page of the day. Their communication is excellent, order confirmation, shipping confirmation, etc. I have never had a problem.

I have Bought a new Modem from them and Some how when it arrived i moved to another location and didnt test after few months i thought of checking it and it didnt even turned on...
Checking with them is no help as they said we cant change... They are not the right place toi buy. I am planning to check with Amazon why they have such vendors who sells faulty equipment on the name of Amazon.
Please avoid woot there are many other better and reliable sellers.

Ajay

Warranties are worthless, they drag their feet with stupid e-mails until the 30 or 60 or 90 warranty is expired, customer service is non-existent. Amazon should be ashamed to be associated with company!

Product not sent. Ask were my order was, got back a email asking me if I wanted them to look in to the matter. Called credit card company got my money. They are not amazon. I think they are scammer using amazon name.

Woot is fine if you find a product you want, purchase it at a good price, and it arrives in good shape & in a reasonable period of time. This was my experience the first time I used them. The second time, the item arrived defective, and when I contacted Woot, they told me I was on my own. Their suggestion was I take my problem to the manufacturer. In light of the fact that they have zero customer support, I will not be using them again as it's just too risky.

Silly me. I just assumed Woot was in the same ranks as every other decent, costumer-service oriented online retailer I've dealt with in the past. Nope, not so! I ordered a laptop this year, 2014. The 'new' laptop I received was circa 2009! And of course they won't let me return the dinosaur machine. My first and last purchase on Woot... what a nightmare. Save yourselves!

Ordered a tuxedo. We did rec. The correct size, but due to poor quality and design the thigh area and rise didn't fit. The quality was really bad. Their response was too bad, we could care less, it is now your problem. We can and will do absolutely nothing.