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Woot!

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Overview

Woot!. has a rating of 1.6 stars from 391 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Woot!. most frequently mention customer service, credit card, and phone number problems. Woot!. ranks 314th among Daily Deals sites.

  • Service
    90
  • Value
    88
  • Shipping
    90
  • Returns
    74
  • Quality
    80

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
11
30
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How would you rate Woot!?
Top Positive Review

“Love this site, I used to buy from them back in the...”

JaiRo M.
12/5/12

Love this site, I used to buy from them back in the day when it was pretty new and not popular. I recently rediscovered it after I stumbled upon daily steals, which is awesome too but not OG like woot!

Top Critical Review

“Sold me defective unusable Shark expert ex 201”

Carolyn A.
7/30/24

Yes Amazon woot is amason company selling unused le defective merchandise they do not and phone send me texts lie a to wme over and over I need my purchase of shark shampooer and picked up, return pickup at my home for free refund my full payment

Reviews (391)

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Reviews that mention popular keywords

customer service (117) credit card (25) phone number (14)
Thumbnail of user gamerf
4 reviews
11 helpful votes
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June 8th, 2013

I check it everyday! We got HDMI cables for $4.99, a Shark Steamer for $99, a Dyson for 289.99 (refurb), Cuisineart Mixer and pot sets,... tons of stuff and everything has been great for us. In total, I've purchased about 30 items from woot. Secure checkout, easy to use with PayPal.

Thumbnail of user peterb88
2 reviews
0 helpful votes
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February 8th, 2015

I hadn't heard of Woot but I am an Amazon customer and they regularly solicit me via email. They sent an announcement of re manufactured Magellan 7" GPS' that were being sold at half the cost of a new one. I presently use a small, older Garmin and thought I couldn't go wrong.

Boy, was I mistaken! Neither the description, the item, or the packaging tells me which model number I bought. Magellan support seems as screwed up as Woot and hasn't been of help. (I wanted to download the most current map but need the model # to do so.)

The voice part of this GPS sounds like the gal has been drinking -- garbled, hard to understand. It's a piece of junk. I trusted the Amazon connection -- shouldn't. I didn't Google reviews -- should have. I'm out $100. Stir clear of this outfit. They suck.

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Thumbnail of user davidm287
1 review
3 helpful votes
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June 26th, 2015

Woot's warranty is 21 days, period. Can you live with that?

We bought a "refurbished" Sony mirrorless camera. The lens (the expensive part) failed (camera won't recognize it) in 80 days during our European vacation. Camera wasn't in that good of condition when received anyway - not refurbished, just worn, with a dirty sensor.

Amazon owns Woot; I like Amazon, but now I think Woot is just how Amazon dumps their (easy) returns. I would have been better off buying new at retail locally, with a real warranty. Woot promotes itself as being cool, funny, and hip, but really it's just a ripoff. I recommend you stay away; I know I am.

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Thumbnail of user williaml64
1 review
2 helpful votes
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April 8th, 2015

They only allow returns for damaged or incorrect items. Purchased a pair of athletic shoes that turned out to be extremely narrow and were too uncomfortable to wear. They wouldn't take them back since they weren't damaged. This policy wasn't explained when I signed up nor when I made the purchase.

Thumbnail of user kyleb65
1 review
9 helpful votes
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April 13th, 2016

I ordered an HP Envy laptop as a refurbished model. Checked out and possibly misspelled my email. Anyway, laptop showed up as expected and the keyboard doesn't work. Can't contact woot by telephone and they are absolutely no help through email. They absolutely refuse to help me. Worthless return policy. I get ahold of HP directly and trouble shoot the laptop for 3 days straight. It's finally determined that the keyboard is bad. Wouldn't be a problem but Woot, Inc. never sent HP a purchase update like they are required to do so now my Laptop is out of warranty 3 days after it arrived. I warn you, NEVER deal with this company. My next option is to do a credit card chargeback.

Thumbnail of user alexn63
1 review
1 helpful vote
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March 20th, 2017

I ordered a refurbished laptop to use for my brand new business paid for it got a confirmation delivery date I go about my way busy as hell trying to establish my business. My first job scheduled it a few days after the anticipated delivery date just to give them margin of error lo and behold I checked the order online few days before the expected delivery date and it just simply says cancelled not a damn word or a email from them except to buy more $#*! now my first kid my first paying job my first business ever I have to call this morning and let them know my laptop didn't come in because there's no way I'll be able to get one that quickly that'll do the job that I mean thanks so much will deleting the app and since I don't have a job to do I've got nothing but time the post about a hundred different negative ads about your crappy business practice

Thumbnail of user jimt19
4 reviews
4 helpful votes
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March 29th, 2013

Poor quality t-shirts. This is a bummer because the designs can be quite cool. I've bought a few of them, but they are the lowest quality of material you can find in a tshirt. They shrink significantly as well.

Thumbnail of user garyb17
27 reviews
164 helpful votes
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February 4th, 2011

This site usually has some stellar prices on a lot of random things. Shipping is pretty fast, and so far, I have no complaints. Shirtwoot is also pretty cool, and I have found some really funny t-shirts on there.

Thumbnail of user debrab268
1 review
17 helpful votes
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February 25th, 2019

Ordered a refurbed HP 17.3 touchscreen notebook back in November for my daughter. When received, set it aside waiting for her visit. She's here now & when we started setting it up I realized I was sent a 15.6 notebook with no touchscreen! When I called, customer service rep snottily asked why I waited so long to call & there was nothing he could do now. I just wanted some type of credit. Finally he said to send it back & I could get a full refund. Which I guess would be ok, except she's leaving in a couple of days & I don't have time for this. I guess I'll just eat the mistake. I should have opened & inspected right away - my fault. But their customer service was snotty & I will never buy from them again! A $35-$50 dollar credit was all I was looking for!

Thumbnail of user jeffk348
1 review
11 helpful votes
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November 15th, 2019

Horrible. A company owned by Amazon. Purchased a HP Deskjet 2600 All in one printer from "Woot One Day SALE" for $39.99 plus shipping. After I ordered it I was looking at tracking my package and stumbled across the SAME printer at Amazon for $24 Free Shipping. Never Again!

Thumbnail of user tods9
2 reviews
3 helpful votes
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February 20th, 2016

Bought a pair of windshield wipers -- which, by the way, after shipping weren't so great a deal. The included adapters only fit a limited amount of vehicles (not mine), but despite no indication in the listing of what vehicles they would or wouldn't fit, they would not take them back. Total rip-off. Stay away.
UPDATE: After contacting both the Texas BBB and AmEx, I received a refund. Still, though, would never do business with them again, but am upgrading from 1 star to 2 since they did (under pressure) refund my money.

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Thumbnail of user mariaf229
1 review
5 helpful votes
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April 30th, 2019

Beware with Woot they are being investigated! They have been trying to make purchases under my amazon acct and having it shipped to Miami Florida! I have been dealing with amazon for a few weeks now regarding this. I now have to do a police report!

Thumbnail of user lisaa192
1 review
9 helpful votes
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September 11th, 2017

*** Today we received a refurbished Cusinart CMW-200 FR Microwave from Amazon supplied by WOOT. The packaging was in perfect condition. The microwave was SMASHED in on the right side and the door wouldn't open. What kind of company would send out an appliance in that condition? We are so disappointed. It feels unfair and like a total waste of everyone's time. :(

Thumbnail of user joen859
1 review
1 helpful vote
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January 2nd, 2023

Found Woot a few years ago. Initially wasan't bad despite the shipping charges. The we hit a snag and Woot became an aggravation. My son-in-law ordered a laptop for me that I paid for but wanted to save shipping. As it turned out the powercord to the laptop had to major cuts in it. I tried to contact Woot and gave them everything, including the order number, my son-in-law's information etc. This took like 3 emails. Only then they had an issue that the problem wasan;t raised from my son-in-laws email. As they had lot of issues during the holdiays I didn't bother them but this will cost Woot a customer. Oh well...

Products used:
Already purchased!

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Value
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Thumbnail of user eustoliah1
2 reviews
1 helpful vote
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April 5th, 2021

Recently bought adidas Women's Pulseboost HD Running Shoes from Woot store. Received it in 2 days, after trying it for the regular jogging, I felt like inner surface of the shoe material is not so good, as my foot started
Sweating in shorter time of usage. The flexibility of the shoes was perfect for jogging.

Products used:
Adidas women's pulseboost HD Running shoes

Thumbnail of user barryl1
1 review
1 helpful vote
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December 11th, 2009

Woot.com is great! Love the snark. Love the Woot-offs. Only thing that frustrates me is that all the good stuff gets sold out so fast! I also like to shop at http://www.BuyersHQ.com. It's a similar site to Woot: one deal a day. They don't sell out so fast, though, and sometimes they have cheaper stuff than Woot does.

Thumbnail of user pennyf1
3 reviews
2 helpful votes
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October 14th, 2012

Great site easy to look at and buy from as long as site not bogged down when it's a BOC. I bought something was suppose to be pc headset usable they were for Xbox and not PC they gave me a refund and told me to keep them loved this transaction.

Thumbnail of user lorib25
1 review
3 helpful votes
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October 24th, 2014

This site is horrible. I placed my first Woot order for 2 curling iron holders. When the package was delivered, I received a mailing box, with what looked like the box that the holder should have been in but, COMPLETELY EMPTY. I thought "WOW, is this some type of joke". The only customer service is via email. They did reply that I would be refunded. When checking my bank statement today, I received credit for 1 of the 2 items, that were never recd. Just one more reason to NEVER order from this site again.

Thumbnail of user faliciaf
1 review
6 helpful votes
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August 29th, 2014

If you want a little excitement in your life! Order from here! If you like the silent type, order from here! If you enjoy being lied to, over and over again (when you do get a response)...;;; order from here! If, like the feeling of being screwed over, ORDER from WOOT! Something, is beginning to stink and its this company! Still waiting for an order, I place on 8/11. Had to complain on FB to get a response, than I was lied to. Now, I wonder how long it would take to get my money back! LMAO! Just send me my package, so I can move on with my life! Thats all I want!

Tip for consumers:
If you want a little excitement in your life! Order from here!

Service
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Thumbnail of user eeede
1 review
3 helpful votes
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August 16th, 2016

Sent me a much cheaper laptop than the one I ordered. I asked them to send the one I ordered, they said they didn't have it and then sent me a label so that I could return the one they sent me, and when they get it back they'll start the refund process.

If you like the idea of getting what you ordered, I wouldn't bother with them.

Thumbnail of user michellek
1 review
4 helpful votes
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May 5th, 2008

Daily Dose of Laughter and Daily Gadget Deal! - I heard about this site from my brother a few years back. www.Woot.com promotes ONE DEAL A DAY... meaning you snooze, you lose. The promoted product is available to buy from 12:00am-11:59pm each day. Some finds are incredible, some wacky, some just plain dumb. But it's a site I hit on a daily basis, if not just to provide me with some funny reading material. =) I've bought a few products from the site and it's completely legit. Service and delivery is professional and prompt. I've bought a digital camera, the Lemonader, random household products. My brother has bought a ton of electronic gadgets from this site since he's a gadget freak. Never had a complaint. On the plus side, after he got bored with a couple of them, he sold them on Craigslist for a profit! Check the site out and let me know what you think. =)

Thumbnail of user marcelat25
1 review
5 helpful votes
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May 30th, 2023

So, we ordered a GHD machine sometime back in March. We only receive one out of two boxes and then they say sorry we no longer have the item available, in April they say, please ship the box back to us and we will refund OR get a 3rd party to mail you a GHD. It is now May 30th and I've emailed them about 4 times and have not received a package nor a refund! They are fill of crap! If I could give them 0 starts I would!

Tip for consumers:
Their customer service also gets 0 stars.

Products used:
none

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Value
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Thumbnail of user bw88
1 review
14 helpful votes
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April 19th, 2018

I bought my tshirt because I had to have it because of what picture it had on it. I'm so glad I was planning all along to cut out the pic and frame it because with my curves I wouldn't even be able to fit it over my head! XL Women in what country? It might even be too small for a small dog!. I do love the picture on it though. Thank you. Only really thin people could wear this though.

Thumbnail of user rivkas4
1 review
13 helpful votes
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August 25th, 2019

I purchased Cowin E7 Pro headphones on Woot on 11/26/2018. The product has 12 month manufacturer warranty. The headphones volume control started to malfunction recently. I wrote to the manufacturer on Friday, 8/24/19. They immediately replied and pithing a few hours told me that since I bought the product from a 3rd party I have to ask them for replacement. I wrote to Woot on Saturday, 8/25/19, and their reply was: "We're sorry, but it has been more than 270 days since you purchased the product, which means that the window on our 30-day return policy has closed." When I wrote back with the manufacturer reply they answered: "We're sorry that we haven't been able to address your concerns.
We understand that this situation has been frustrating but, unfortunately, we won't be able to offer any additional help with this matter.". So basically - the manufacturer warranty is superseded by Woot's 30 day return policy and any malfunction after that - you are out of luck!

Thumbnail of user jesus.s
1 review
2 helpful votes
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November 29th, 2023

I ordered aSuperHandy Manual Chain Block Hoist, 1/2 Ton (1100 lb.) Capacity, 5-Foot Lift back on Nov 1st - I received a leaves blower - I wrote to woot - explain my situation - and i still waiting for my credit or the actual item- a return receipt - i do not have a printer i told them that - nothing has happened - no communication - they need better quality controls!

Tip for consumers:
frustrated - they make money and really care for the customer

Products used:
will probably throw blower away no need for that and purchase my other product at a real store

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