Woot!

I've been pleased with Woot.com. There was one time where I ordered a tea pitcher that was a little smaller than I expected, but it turns out it fits really well in a dorm fridge. Everything has arrived in good shape and I even bought the computer I'm typing on through Woot! I'd give them 5 stars if their shirt designs were available for a longer duration.

Do not buy from Woot. I bought an iPhone XR from them and I am unable to use it says phone is lost or stolen when trying to add to my phone account. There is no number to call customer service only email and after emailing they sent me a general email saying to file a claim with UPS when Woot is the company that sent me the unusable iPhone. I am unable to get a refund or return item so now I have a paper weight.I will never buy again total scam

I used to love Woot, and have certainly bought a lot of things there, but recently I've noticed items with minor discounts compared to retail, often less than the $5.00 shipping fee (like the bird feeder I almost bought today).
Still some good bargains, but pay attention!

"Horrible customer service. Odds are that you will be disappointed and inconvenienced by these jokers. They frequently send out the wrong merchandise. When notified they act like it is a frequent occurrence and the customer should have known better than to order from them. If you are good, they'll take back the stuff you didn't order. By the way, they don't even consider sending what you ordered (because that would eat into their profit margin) and they have no interest in doing the right thing under any circumstances. Don't give a woot and save yourself the headaches."

Ordered a toy over three weeks ago and credit card was charged immediately. No toy arrived. We are out about $50.00 and will have a disappointed grandchild. Customer service "Pavel" advised me to delete cookies on my computer when I complained by email -- as if that would make the package arrive?!

I will never order from them again and I will contact my bank about the fraudulent charge.

Woot used to be a fun quirky sale site. Prices were good, and the staff actually seemed to care when I had the rare problem. THEN... Amazon bought them. Now, service stinks, real deals are few and far between, and staff are basically corporate droids. It's a dumping ground for anyone who wants to "sponsor" a "deal" (read inflated rating Chinese crap). I miss the old Woot, but it only exists in name now.

I bought a refurbished HP computer last month, and have had nothing but trouble. Hours with HP, and more hours with Microsoft. The computer came with absolutely no documentation (eg the Product code for Windows 8.1). Woot explains on their site that you are on your own. They basically fence junk, and take no responsibility for it. Oh what a mistake. Might be OK for a tee shirt or something, but I would definitely stay away from electronics or anything costing over, say, $20.

Misfit items delivered and support contact replied to indicate no returns but suggested to selling them to friends & coworkers. Such thoughtful suggestions to get the problems off their books. I am now woot-no more.

I have purchased numerous items from this site and never had an issue. Most things really are a bargain. Most are good quality but occasionally an item leaves something to be desired. However, that's the buyer's fault for not checking out the item since they send exactly what they advertised. There are several regular customers who usually post links to other sites for reviews of the products and they post them even if the review is not that flattering. I've never bought shirts or wine, but the other items are as advertised and the daily dialog between the talking monkeys is good for a laugh. I check this every day.

I have bought several things - look good but you have to be careful with size and sometimes - do not go by the pictures - perhaps the vendor is selling you something that is not complete - and then you stuck - they may give you a 5 discount and you have to eat the balance - through it on the garbage - happened to me - no communication - with customer service - no customer rapport just the Interface - will shop buying from them -i only got the stem not the lamp or the cable - the nock 5 - now is in the gargage - good luch woot!

I though safe to buy from this site because part of Amazon. But No! Woot might give good deal in front of their website but business is like operating from back of a van. They ignore customer's email for days. I have to contact Amazon people and still haven't solve the problem yet. Do not buy from them. Just stick with Amazon to buy what you need.

Twice now I've purchased items from Woot now who doesn't stand behind the item but sends you to the manufacturer who won't even respond. Stay away from Woot or take your chances. I'd have given less than one star if it was possible.

I think that many of the 5 star reviews must be from employees of Woot because that's the only way most of the reviews would ever give this company 5 stars. Worse customer service on the internet. Took forever to ship out my purchase and I emailed them several times about the delay, they promised they would get back to me in 24 hours but never did. I would recommend a company that actually wants return customers.

I should have really read all the negative reviews before buying at Woot, i am an Amazon prime member and do 95% of my shopping on amazon, so trusted them as woot was their company... BIG MISTAKE... second purchase... UPS posted tracking as delivered...(sometimes they mess up) and with Amazon they always investigate and ship replacement... not with woot... they simply told me to call UPS... UPS simply ignored me as i cant even send e mail there without a customer number that woot never supplied and calling UPS is a nightmare by itself. So Woot has no customer service and you rely on a 50/50 chance to get your stuff.

In these times, when online companies have to pay attention to their customer service, Woot is so bad that I use their customer service is the reason why Amazon is the only place to shop these days.

Woot sells awful products at great prices.
And you can further torture yourself by trying to get help from their customer service. I bought something from them. After exchanging a few emails with their customer service about the order, it dawned on me - these guys don't care. They got my money and it is not coming back, no matter what. So why waste more time on this. I cut my losses and learnt the hard way about this company.

A total nightmare!
I have purchased refurbished units from Canon and Apple without any problems! They are were/are in pristine condition and look/operate like they are brand new!
A factory reconditioned Samsung Galaxy S4 was purchased for my son from Woot. I was under the impression. "factory reconditioned" means it has been restored to almost like new condition.The phone was heavily soiled, severely scratched and gouged frame, had sticker residue all over the back of the phone, a dead charge, and to top it off had a severely shattered camera lens. I paid good money well over a 100.00 for a piece of trash. Furthermore, I was insulated by the customer service agent whom in their email (no customer phone service), asked if they took an additional 20.00 off; If I would keep it! Why don't you take the 20.00 dollars you had tried to bribe me with and fix the phone so the next person won't have such a hideous experience like I had! What a disgrace!

I have used Woot several times and had okay luck. NOT this time. Took my money and sent me a confirmation with a USPS tracking #. Over three weeks later, no item and USPS says tracking # is not valid. Woot does not have a telephone number. Your only way to contact them is by email. They claim they will get back to you within 24 hours. It has been 3 days now and no word from them? I will give them another few days and then go through my VISA credit card to get my money back. Never again.

Product came, but definitely not first quality Ralph Lauren t-shirts. As the saying goes, you get what you pay for, and I did. Never again will I use this site. I will stick with Amazon and Groupon who stand behind their products

Unfortunately even though our new shipping address was saved in the profile, my husband's order still had it shipping to our old address. We contacted them immediately per the confirmation email to let them know what happened and their response was that they could not stop the order and we would have to wait until it was returned to them. I'm sorry, but why have a link in your confirmation emails telling customers to contact them immediately if their is a problem with the shipping address when they won't do anything about it. I'm very disappointed in this site.

You are just as likely to get the wrong product or be scammed out of your money. There is absolutely no customer service at this company. If you do reach someone after an hour or longer of wait, they'll just blame someone else and tell you to call them. Two banks, and multiple departments at amazon have pointed the finger at woot. They just don't have anyone willing to help.

I ordered several items without an issue. But when I only received a partial shipment It was impossible to get any response from their customer service department.
After 3 weeks and several messages to them I'm disputing the charge with my credit card.

It's just not worth the hassle. In the future I'm not going to bother with them.

In theory, I love Woot. They have amazing deals and an overall awesome site. I have ordered many items from this site, and until recently, I never had the need to use customer service. This was mainly because I bought a can opener and some shirts on there. Recently, I bought a shelf unit stereo and a laptop, and both had major issues. The laptop did not have a battery or a cord, and the stereo arrived broken. I contacted the customer service department (which is not only really hard to find, but you can only contact them by email), and never heard anything back. I am pretty sure that most of the stuff they sell is just drop shipped from some location, and that they have no way of really resolving any issues at all. The company itself is nearly impossible to get in contact with. I have also had an issue with the shipping speed from this site, and I even had one item take five weeks to ship. Spend your money elsewhere.

I've made many purchases through woot.com and never had a problem. I generally buy their t-shirts from the derby. The sizing is pretty accurate and now they offer two different manufacturers of shirts so you can pick the one you want. The American Apparel tends to run a little smaller than the Standard. I have noticed, the Standard tends to draw up ever so slightly after washing, so I am more mindful of that when ordering now.