Woot!

I ordered a treadmill from these guys. Honestly it was pretty scary getting something that big and expensive from a website but it turned out exactly like they said. I was really pleased with the customer service and the item was just like they said. I'd do business again with them in a heartbeat.

I have been purchasing all kinds of goods from Woot. Everything from Clothes to electronics to household items and I've never been disappointed with that website. I had to return a couple items but I get a fast reply when asking about my returns. I would recommend it to all my family and friends.

Nothing but troubles with this vendor! Bought two portable chargers and received one DOA; bought ear buds headset and which lasted 4 weeks. The warrantee conveniently expires in 21 days so you have no recourse either. Save your money and buy from a vendor that stands behind its merchandise.

This company is run like 10 high school sophomores are in charge. They try to be so clever at every turn, with puns and innuendoes. Even when addressing problems. I have ordered 8-10 things over the years and had problems with half I'd guess. They aren't above selling used or open box items as new. Take a long time to ship. Take a long time to refund your money. Just hasn't been a good consistent experience for me. I finally unsubscribed from their emails not wanted to be tempted to ever order again from them.

I've ordered countless things from Woot due to my impulsive nature and really have never been disappointed. Although Roomba's seem to come up too much, I'm never really at a shortage of cheap stuff thanks to their daily impulse buys.
Shipping is always cheap (five bucks to ship an entire washer dryer? You for real?) and generally quick enough unless you need it in under 3-5 days. Remember, you're getting bargains. Also their partnership with Squaretrade has reignited my taste for refurbished machines considerably.

Woot looks like a solid and reputable company from the outside, but that's not the case. Asides from selling items manufacturers write off as refurburish products, you're lead to believe warranties are still honoured. Nope! And when you contact Woot regarding issues, you get misguided or ignored (depending on what mood they're in). 4 months ago I purchased an HP Envy 15 AMD Quadcore laptop with many "bright" dead pixels. Woot failed to offer any assistance, so I pawned it and took a lost.

I ordered a pair of shoes for my husband in size 9 1/2 on August 20,2015 and when he told me half an hour later that he needed a 10 I tried to change the order but was past my 15 minute window so I emailed customer support. They responded three hours later saying it was too late but they would let me receive the item, return it at my expense and they would charge me a 15% restocking fee. Why couldn't someone just get on the phone, call the warehouse and say, "Hey buddy, Please make that a size 10 instead of a 9 1/2. Anyone who deals with Woot knows they don't ship right away. They are dang slow. They wouldn't budge. A 15 minute change window is too small and it is money grab to be able to charge a "restocking" fee. This is my third bad experience with them. Never again! Products I've received have been defective or they've tagged on an extra shipping fee. Don't do business with them. It's not worth it. I reported them to the Better Business Bureau.

Woot is like a drug for impulse shoppers. Woot provides mainly one item a day at a very good price. The business model is unique and the site is very funny. When they sell you crap they tell you right off, "don't buy this". Then you buy it anyways!

I purchased a laptop and Windows 10 Pro. The laptop works fine except the Widows is an unauthorized version - not supplied with the Windows Key and can't be activated.

Called 3 times and emailed multiple times. They aren't providing the Windows Key and won't refund now that I'm passed 90 days.

*****Buyer be ware! Don't support this company*****

While they have branched away from the root idea of one item a day, they do still frequently offer great bargains on a variety of products from electronics to toys. Once in a great while they have a T-Shirt which it is criminal not to buy. They do a good job, have a great sense of humor and pretty decent fulfillment.

I bought a Netgear mesh system but found after I attempted to use it, it wasn't compatible with bridge applications that are required by some ISP routers. There wasn't enough information to indicate this on the description but, to be fair, the only place I have found this information was when I selected "Having Problems" or something to that effect during set up. Now, because it isn't defective or missing parts or damaged I can't send it back. This is my last purchase on Woot.

"Can I give them NO STARS? TERRIBLE customer (no) service!

I ordered a T-Shirt which came in MUCH too small. It was an XL that fit like a Medium. Customer No-Service will do nothing.

Stay away from Woot! They take your money and dont care if you have an issue."

I bought an item that was poorly described. When I got it, the directions made it clear why it was being cleared out... it was ridiculously designed and mostly unusable. I emailed Woot for directions to return it and they said I couldn't unless it was defective and sent me a link to their impossible to find policies. I read them carefully and learned if the returned product isn't defective, there would be a 15% restocking fee and no refund would be made on the shipping. Given that I paid $88, that was better than being stuck for the whole thing. When I pointed out what I read in their policies link, they stopped responding. I thought I'd send it back anyway but the return label is for the manufacturer not Woot. I realized I would be out all my money and no product to boot. Shame on them! And this is an offshoot of Amazon isn't it? HORRIBLE customer service model!

I ordered a funny T shirt from them in a women's size. I was sent a men's T- shirt in stead. I asked about an exchange for the correct size and was told that "although they are very sorry, they do not exchange shirts that are the wrong size". So, basically, you order what you want and pay for it, and they send you whatever they want, too bad on your end. In this day and age, I am really surprised at customer service that bad. I will stick to other sites, even if the shirts cost a bit more. Do not order from them!

Customer Service (Email only) was not helpful at all. On my order I asked Woot to ship the product to my daughter's address, but the billing address was my own address. They shipped the product to me instead of her. I asked if they could pay for me to ship it to her, since I had already paid for shipping. It was clearly their mistake. I even cut and pasted the shipping address from my order to the email. Each of the 4 times I email, I was told that they had shipped the order correctly and they would do nothing else. Most company's bend over backwards to make the customer happy, even if they are not at fault. Woot is at fault and would not budge. I will not never use them again. One less email everyday!

Woot + UPS = Worst Experience Ever.
Purchased 2 piece tool cabinet.
They arrive via UPS, Top part is OK. Whole front is pushed in on the bottom chest.
UPS picks up the bottom cabinet.
Woot sends a top tool cabinet (not I have 2 tops)
Fedex picked up the non damaged top cabinet for return (Woot must have cared that this gets returned intact).
Woot Ships another bottom cabinet via UPS. This one arrived crushed from the top.
UPS picks up the bottom cabinet. Again.
Woot offers me a $50 back and I only have 1\2 of the purchase... In essence I pay full price for the top cabinet.

I ordered a phone not knowing I could not use it under my current phone service provider. Upon trying to contact the company I was informed that this site does not do refunds... So I'm stuck with a phone I can not use... never again

I tried to cancel an order 2 minutes after I placed it with Woot. This was well within the 15 minute window. After clicking cancel the top of the screen displayed my order and said it was ordered 2 minutes ago. The bottom said cancellation could not be completed because it had been past my 15 minute window. Very shady and disappointing. As others have stated they charge you 15% restocking and you lose your shipping concession and have to pay return shipping. This is how they steal. BBB will be notified.

For the fact that they sell refurbished computers I was so glad to know that the computers were so great. I mean that you cannot tell if they are new or not. They work like a charm. I got two and I a very satisfied with what I got. The computers work like brand new ones.

There are great deals on this site. I signed up for their emails, so I can jump on the deals before they sell out (yes, they usually sell out quickly). I got a refurbished roomba for half the price of a new one, and years later it still works great. Shipping is fast too.

I had been getting items from Woot. However for the factory reconditioned items, they are always shipped inconsistent of the description with components missing.

Of late, they can be missing and after multiple chasing, be informed that the items were "damaged" in transit. Then only I get a refund.

Now, they shipped a totally wrong item with no replacement of the correct one.

No more Woot. WTF..

Awesome site for good deals... especially when they have a woot-off and they have a new product every hour or so. The people that run the site are very entertaining and write fun descriptions of each product.

I contacted Woot in March 2017 about a Black & Decker Flex Vacuum purchased through them that was missing one of the wheels for the floor head brush. They couldn't replace the part but said I could have a $10.00 refund. I asked for the refund - twice! - and never heard from Woot either of the times. I will not order through Woot again as I don't relish getting defective items that aren't rectified in some way.