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WorldSIM has a rating of 3.1 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WorldSIM most frequently mention online chat, battery life, and power bank. WorldSIM ranks 82nd among Business Services sites.
I have just purchased my first WorldSIM card and the product is exactly what I am looking for. A real must for any world traveller. Daniel from customer support has been extremely helpful and supportive. A great experience!
World sim is useless, did not work in either New Zealand or Canada. Contacted customer support and received some instructions which I followed without success. I tried calling the help line numerous times with no answer. I ended up buying local sims in New Zealand and Canada. World sim is a useless product do not buy
I had many questions, which ANNIE answered promptly and with patience. I appreciate her assistance and look forward to the benefits of using my WorldSIM card.
I just returned from Japan, where I gave WorldSIM one last chance. There was one network that I could occasionally get WorldSIM to work with. I had no service in Yokohama or Tokyo. My wife has Google Fi, and it worked flawlessly everywhere we went.
This was a bit better than past experiences in Israel, Tanzania and Caribbean locations where WorldSIM was useless, no coverage at all, though their website claims otherwise. I've spent many hours of vacation time trying to get WorldSIM to work. Only in parts of Europe and the United States has it been somewhat dependable. It's extremely brittle, unpredictable, and will stop working for no apparent reason. It's definitely not something you want to rely on if you truly need cellular service, or value your time.
Other issues I've had include inconsistency between information on their web site, printed instructions, and customer service responses. I've been charged for calls I did not answer, or when incoming calls were supposed to be free, and for using data when WorldSIM wasn't working at all. It will switch from a preferred operator and nail you with predatory charges. I was charged $24.90 and $10.25 for data sessions of 1.658 Mb and 0.6 Mb. I was refused refunds/credit when WorldSIM did not perform properly, and received frustrating customer service responses that ignored my questions and/or claimed things that were not true.
I'm fairly astute when it comes to technology, but after more than 7 years of frustrations, using at least 4 different phones, I give up! I am somewhat baffled by all the positive reviews here. I hope this one will help someone make a better choice than I did.
Ive used WorldSIM for a couple of years, and my most recent experiences cause me to downgrade my rating from uneven to poor and recommendation from try it at your own risk to avoid.
I recently took a trip to Tanzania and hoped my WorldSIM would provide data services while there. Unfortunately, it failed to cooperate. I received some WorldSIM messages, but was unable to connect to the internet. I also tried during our layover in Amsterdam on the way home with identical results.
Nevertheless, I was somehow consuming data and charged for it! I dialed customer service once, realized it would be an extremely expensive call and terminated after one ring, before I was connected. I was charged $1.54 for that. Once I was home, I used their cumbersome online support system to ask for help solving the problem. I took the time to detail every step Id taken, every setting Id made trying to get their product to work. Since I received no benefit and wasted precious time during an expensive trip trying to use my WorldSIM, I also requested that the charges made be reimbursed.
In 3 of 4 aggravating attempts, I got absolutely no response to my technical inquiry. The agents didnt bother to read and address my issue. From the punctuation and spelling errors, they are clearly outsourcing their customer service, and English is a challenge for those responding. Some of the responses included, you have used data this is the reason you are charged, you can check your each usage by login your account. There is not any issue we found, you have successfully used data, everything is fine from our end. We checked your account and found many data session, that is why you got charged and I want to extend my sincerest apologies for the negative experience that you had with us however as i checked on 25-Feb-18 06:51:52 you got charge of $1.54 beacuase you made a call to customer service it is chargeable call that the reason you charged.
Not only do they have an extraordinarily finicky product, and that is putting it in a charitable way,
I dealt with the insanity of them treating my requests for technical support as billing inquiries and focusing on the charges. I had to beg them to read the entire thread, explained again that I did not successfully use data, and repeatedly ask why if everything is fine I was unable to connect to the internet in multiple countries using WorldSIM preferred operators using their instructions and an unlocked phone that works fine with my normal domestic data plan.
Part of the problem with WorldSIM is that they do not provide clear instructions detailing the steps needed to make their product work, so its easy to go wrong. The printed instructions that came with their product, the (limited) responses to technical inquiries Ive made, and information I found searching their website are not in agreement.
Tip for consumers:
Check out TMobile. I understand their standard service includes international text and data, with calling for 0.20/minute in most locations.
Please try make local sim renewable... all is nice about only that I demand for. If that can be done then worldsim is the best.
I had had no success in getting it to work with my phone. I was initially able to setup the APN while in the states but as soon as I arrived in Netherlands the APN I had saved was gone AND despite all attempts (including following the instructions of customer service) I was unable to recreate the APN, or, make a call. I followed their instructions 4-5 times and told them the option to recreate the APN was disabled (cannot explain why... it just was), and they would ignore what I had just told them and repeat the same steps.
Additionally, the customer service representatives were terrible at listening to me, because I would explain the problem in detail and they would just tell me to repeat the same steps I had already done multiple times. I began to question whether they even understood what I was saying and tried to simplify it as if talking to a child. All they were interested in is reading me the instructions in their script. The actual phone connection quality was the worst I have ever experienced - the static and call quality made it almost impossible to hear or understand them - every time I called!
I used world simcard for my bussiness and every times recommend it for my friends
Your service has a good Qualiti and Price but in some countries out going calls little high
If you set data packages on your service it so usefull
Thank You
Thank you for your help in charging my sim card, Daniel. Very good support. It was the first time that i make this. I can only recommend WorldSim.
I got a nice service from Sam, he was very fast and professional, good work, keep it up, worldsim is the best airtime provider i have used
Quick and satisfactory reply and I will order more in the future can't wait for my product delivery hope they gonna deliver it soon
I used the chat with a rep named Daniel and all was solved in short order As to this rating site... seems it need too much info to be practical.
I have had worldsim for over two years now and I love it! What is more, the staff are very helpful especially Nancy!
Great Service, prompt and courteous staff - Cathy was good handling my issues. Please keep it up. I would recommend WorldSIM to my friends
I use worldSIM almost 5 years, still on going. And never have any problems during my trip where ever I go.
Easy to buy, easy to top up and a helpful assistance (Rose)
Well done WorldSIM and Rose
My sim was not getting connected for making calls, i was assisted quickly to connect with network and use worldsim properly
Great quick relevant excellent service from Daniel. I got a discount in addition to fast question / answer session with Daniel
Daniel help me and give me a discount voucher, it was very fast an friendly so I'm ready to travel:-)
Great Customer Service, so far so good! Allen was very patient with me by answering all my questions and concerns.
I have been a long standing customer, over 2 years in fact. After receiving my "new improved" sim I have had nothing but problems. The sim connects to the correct networks but can neither send or receive any calls. Average waiting times calling support can be very very long and despite it being advertised as a 24/7 service, even calling at early or very late times will result in a wait that is simply unacceptable, often up to an hour. Pressing 5 after holding for 45 minutes will result in you being told that their mailbox cannot hold any more messages and you will be disconnected and back to the start again. Submitting an email or online support request goes unanswered. If you do get support I can guarantee that you will be told that they will send you an email with full instructions on how to resolve your issue. The email either does not arrive or is for a totally unrelated issue. Simply being told to take the sim out and turn it off for 10 minutes is just like saying "get off the phone".
For this company to be continuing to advertise and sell products in the places they do is just fraud. They don't call back, don't answer email, are dismissive of your problems and are quite frankly a joke. I am fed up with them. Stay well clear, the products don't work, properly and more importantly the support is atrocious.
I am currently working in Congo, it's almost Christmas 2016 and I cannot be contacted or contact my family other than when in my hotel online. Disgraceful service. No doubt you will soon read below their standard response asking for my world sim number and that they will sort this. They won't. STAY CLEAR OF WORLDSIM.
Tip for consumers:
Buy elsewhere
You don't get line most of the time. Data is slow and expensive. The sms are not received.
What else you can expect from a phone SIM card.
I had problems with my mobile, needed my PUK far away from home, chat with Daniel helped to solve the problem in 5 minutes, thanks! Great service!
Extremely helpful company with excellent staff. I have read other reviews but have not experienced any of their issues.
Thanks NANCY for help! My problem was solved with a perfect professionalism! Very nice to talk with experienced consultants!
Rose gave me excellent guidance on setup of SIM. Very helpful and clear... Well done and keep it up.
I purchased a Huawei E5788 4G/5G Touchscreen Mobile WiFi & Powerbank. On dispatching the item WorldSIM indicated the value as £20 when the true value was in fact £329.99. Prior to purchase, I wanted an ETA as I needed this for work while traveling. I was promised it would be 2 days. I was skeptical so added some time and worked on 14 days for delivery. Because of false information on the waybill, the package was flagged by my country's customs and to cut a very long story short... 1. I waited 2 1/2 months to receive the product. 2. I eventually paid a fine of £115,23 on top of import taxes and VAT. 3. I have been flagged by my local revenue service as a person of interest for trying to evade paying taxes.
Most Concerning
1. WorldSIM ignores all my attempts to contact them.
2. I keep receiving "copy and paste" messages with their terms and conditions.
3. Lodging a complaint on their site via a ticket is useless as I never receive any response.
4. Chatting with one of their agents on their site also proves useless as they promise to forward my message to the relevant "team". I suspect this "team" is a bin as I never hear anything again.
In summary:
This is NOT about waiting 2 1/2 months. This is about:
1. You lied on your declaration to my customs!
2. This cost me money!
3. This flagged me with my government as a tax evader.
Why do I have to pay almost double for a product which is YOUR fault?
Hello Bonita,
Your grievance is genuine and we repeatedly apologize for the mental anguish you have suffered for not receiving your order on time but regretfully we have protocols to follow like any other company.
As per our current records, the Order (ORD-745XXXX-X9RXXX) was already dispatched from our side with the tracking Id "4525431713" in a timely manner. As per tracking details, you need to contact the "DHL" mail services to get an update on your order.
Please understand, we can not initiate a refund for an order which has already been dispatched from our side, until and unless we get the Order back. This is in accordance with our company's policy.
We would humbly request you to contact the DHL authorities in your region to receive the package. If you then still want a refund, you would have to send the product back to us. Once we receive our product, we will initiate a refund request immediately.
Always ready to serve,
WorldSIM Support
***********************************************************************************************************************************
Hello Bonita,
With deep regret, we would like to inform you that we can't initiate a full refund of custom charges as it is not borne by us (the same is mentioned here: https://www.worldsim.com/delivery-charges-returns-refunds)
Please reach out to us for any other assistance in the future.
Best,
WorldSIM Support
I feelncheated because when I bought the WorldSim in an KLM flight, the information did no say that it did not include internet. I need the sim chip mainly for internet use, not for calling.
Gain trust and grow your business with customer reviews.
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.
Hello Mancunian,
Please share your WorldSIM Number along with your physical location at customerservice@worldsim.com (mentioning the Ticket Number in the subject line). We will investigate the issue and assist you.
Best Regards,
WorldSIM Support