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WorldSIM has a rating of 3.1 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WorldSIM most frequently mention online chat, battery life, and power bank. WorldSIM ranks 82nd among Business Services sites.
I have just purchased my first WorldSIM card and the product is exactly what I am looking for. A real must for any world traveller. Daniel from customer support has been extremely helpful and supportive. A great experience!
World sim is useless, did not work in either New Zealand or Canada. Contacted customer support and received some instructions which I followed without success. I tried calling the help line numerous times with no answer. I ended up buying local sims in New Zealand and Canada. World sim is a useless product do not buy
Am impress with quality service from Ethan and would look forward to him for other issues in the future. Keep it up guys!
Nancy gave me a discount on my order and was really helpful. WorldSIM service has been great so far - everything works everywhere I have tried it
Great customer service through chat on their website. Quickly resolved issue with activating SIM card.
Their sim was delivered on time unless i would not be able to accept the order. Hoping it will work good for my trip
Easy to use and it looks nice. Very practical with its double SIM card slots when you're traveling in different countries.
Submission of documents were not clear for the virtual number activation. Had to call mutiple times to sort out the issue
If you are a UK traveller looking for a SIM suitable for international travel, I strongly advise that you avoid WorldSIM at all costs.
Firstly, the 'free UK mobile number' that they advertise, is not. The number allocated is actually an Isle of Man, Manx Telecom number. IoM is not part of the UK, and therefore any calls to this number are not included in any inclusive minutes. Depending on operator, calls to the IoM number are charged at 50p/min on average.
So in the first instance you have false advertising...
Furthermore, this SIM cannot receive calls from another (UK) mobile number, only landline. The company claim that as it is an international SIM, it needs credit to call it, but that doesn't make much sense. So, secondly, what use is a phone number if noone can call it from another mobile?
In seeking assistance, customer service is poor. Little to no understanding of the product, and particularly the difference between IoM and UK assigned numbers. Written enquiries are seldom answered. Enquiries raised by phone have something like over a 10 working day response time.
In finally being promised a refund on returning the unworkable SIM, this has not been honoured. Companies like this thrive on customers getting fed up trying to claim rather than doing the right thing, and providing the service their glossy websites imply.
UPDATE: Proof of my order, SIM details, proof of agreed refund, proof of return etc have all been sent to WorldSIM several times. Again no response, and then a withdrawal of the refund offer, having received the returned item. Very underhand behaviour. Initial review and rating still stand - avoid.
Hello Buffy,
We apologize for the inconvenience caused. Kindly share the ICCID number (Physically mentioned on the SIM Card) at customerservice@worldsim.com (mentioning the Ticket Number in the subject line), We will check and assist you in a timely manner.
Best Regards,
WorldSIM Support
I got wrongly charged for data usage, as data usage was off on my phone, hence an obvious billing flaw on Worldcom's side. After a month of emailing up and down Worldcom finally recognized my complaint and promised a refund on the 31st of March (CAS-*******-M8S3S7).
We are now in July and they still haven't refunded me, hence I decided to file a complaint under the applicable ADR scheme, as any telco in the UK needs to be registered under an ADR scheme according regulator Ofcom (https://www.ofcom.org.uk/complaints/complain-about-phones-or-internet-services/billing-and-charges).
Worldsim doesn't seem to be registered under any ADR scheme and when I asked support agent Nancy to tell me under which ADR scheme they are registered, she refused to answer me, but only repeatedly told me to sent yet another an email. I had already contacted Worldsim about this several days earlier and they never even answered, neither did they give me the deadlock letter I asked for.
Considering their poor customer support and reluctance to answer any questions related to regulation and dispute resolution, I wouldn't even be surprised if Worldsim deliberately tries to avoid regulatory compliance.
Therefore I highly recommend to avoid this company, even if they wouldn't deliberately try to avoid regulatory compliance, these clowns are highly unreliable and treating their clients with an utter derision.
Tip for consumers:
Don't use this company.
Products used:
Sim card
NANCY helped me very well, had a problem and it was solved almost direct! Thank you very much Nancy!
NANCY was of great help to guide me through all the things needed and info on data bundles and activation
Well satisfied with NANCY and the way she handled my complaint. She was so patient to attend to me very well and answered all my question correctly
Spoke to Annie had a very favourable response and my enquiry and concerns where sortet thank you Annie
The online chat with Daniel was very quick and fixed my APN. The quickest online support and good discount offers too.
Thanks for your great service Annie.
Glad to have my new worldsim card today.
Thanks again for your assistance.
Sameer Kale
I use my sim in Europe and South America and it works nice I'll recomend that. World Sim has an excellent costumer service Annie help me a lot
Thanks Annie - fast reply and complete information. All information are clear and chat comunication very effective
I picked up a world sim on a KLM flight and set up account in no time with the help from the support of worldSIM. Excellent feedback and service
Online Service was very helpful, was not aware what to choose. The agent give me a good solution. The online Chat Chapp was very Helpful.
It was nice and easy to contact them and to be adviced as to what i need to my upcoming trip. I recommend them!
Great phone company.
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Excelent customer service.
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Mobile phone line on all over the wrold :)
Super site and contacts I will use the product for a cruise around the world, I will tell you when I return
Tip for consumers:
super site and contacts I will use the product for a cruise around the world, I will tell you when I return
Products used:
carte sim monde
I am using worldsim since 2009 and I am really happy with the service
New sim cards with 4G are really awesome
Gain trust and grow your business with customer reviews.
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.
Hi Damini,
It seems you didn't check your details properly.
You indeed called our Indian sales team twice but since the person was not able to pick up your calls on the account of his personal issues, the Indian Sales Team called your husband immediately (as the delivery address was his office premises). The complete information along with the tracking details was provided to him at the earliest. Currently as per tracking details information your Order has already been delivered on 11 Apr 2019. A person named "Purun" has received the Order.
We humbly request you to write your review befitting our services. It will assist other customers in understanding the true nature of our services. In case of any further queries, please feel free to contact us via Live Chat (24/7) by visiting our website "www.worldsim.com".
Regards,
WorldSIM Support