WorldSIM

Order Went smooth awaiting Delivery but support from Annie during the entire ordering process was excellent.

I purchased 5 SIM cards to be used for a trip to Europe for $120. They arrived on 6/20. None of them worked; when i put them into my phones, they all caused the phones to say No SIM card installed. It took several days to hear back from tech support and they could not resolve the problem. Since I was leaving on my trip a few days later, I did not have the time to try and get them to work and/or get replacements from them given their lack of responsiveness. I also did not trust the company or the cards assuming they did end up working, so I asked for a refund. I have been trying ever since to get a refund.
The company WILL NOT HONOR THEIR WARRANTY. They are refusing to give me a refund, even though it was requested within their stated 14 day window. Their warranty also is for 6 months against defective product, and they refuse to refund me based on that either. They keep telling me it is unlikely that none of the cards work, even though I tried troubleshooting them with their tech support before I went on my trip. The form to submit a refund request on their website does not work - it tells me that the case number is invalid, even though it is the same one they are using in their email correspondence. They tell me I should use their live chat so they can troubleshoot, but there is no way to access the live chat on their website, and they won't tell me how to access it.

This is a HORRIBLE COMPANY that thinks very little of their customers. They do not honor their warranty and do not stand behind their product. I am now out $120 thanks to them. I ended up purchasing my sim cards from OneSIM and they worked fine (with excellent customer service). If I could leave 0 stars I would.

UPDATE - since this review was posted, WorldSIM responded below. Their response is a complete lie. I am the actual customer and they have NOT issued a refund. They also claim you need unlocked phones. All of my phones are unlocked, otherwise the other SIM cards purchased would not work. This is further proof that the company does not operate honestly; posting lies about a customer is reprehensible.

NANCY is great in her job she walks me through the process and she is kindly answering all sort of questions

I had an issue with my SIM but Cathy was very helpful and gave me all the info I needed to get me back on track.

Ethan has given great support!
Thanks for the patience by me being a new comer.
Just great!
Cheers

I ordered the bundle with 1GB when travelling to US. First issue I faces was that I couldn't get internet working on my phone. So I had to spend around 40min in the airport where was the free wi-fi to consult with support in chat so they could enable the data for me and I could start using it.

After using around 500MB the internet stopped working. I had to find wi-fi and contact support (because I couldn't call the support) and they told me that my bundle is over. Ok, I thought maybe it's some mistake, so I ordered another bundle (had to pay more for it somehow, as initial price isn't available when you top-up). And again, after another ~500MB the internet was shut down. Support told me again, that I've used whole 1GB. They told me that's because they count sessions in 1MB increment. I don't how does this work. But buying 500MB from my phone provider for the same price got me the same results, as my provide counts data correctly and if I buy 500MB, I can use 500MB, not the half.

AVOID this scam company if you can. Buying any pre-paid card in US would be cheaper for me in any way, but I didn't know how crappy this company is. Next time I'll use my provider's internet or will look for pre-paid cards in the destination country AND WILL NEVER USE THIS SCAM COMPANY!

They used to be excellent, but went downhill very fast. I bought my Sim because I thought it would be good for travelling, as they claim to have coverage in so many countries. For 6 months everything worked perfect and my phone picked up the correct network every time I arrived in a new country. Unfortunately my phone got stolen, and I bought a new phone and a new simcard. The balance was not transferable, but the new card arrived very fast as promised. From then on, I only had problems. Every time I went to a new country the same thing happened. I read their web page for which network they had agreements with, and searched manually and tried all of those networks without results. Every time I had to contact customer service, which was quite helpful, but timeconsuming. Most of the time they sorted it, except in one country where I never got a network, even though it is on their list, and another country where they claimed I was at SEA, while I firmly had my feet on land in the capital city! I never got a network there either... Then after various 'stuck in lockdown' things, I reached my home country and started sorting out 100's of things, including trying to get my phone to receive text messages. I have not been able to use one of my bank cards, as the bank sends me a verification code to my phone, and the sim card does not receive texts. I finally got everything working when I suddenly got this message about changing the sim card within 7 days! Now I got to start all over again updating phone numbers. At least let us keep the same phone number! When the sim arrived, my balance was in ZERO, even though I topped it up when ordering the sime and was romised that the balance from the old card would be transferred. It took them 24h to sort it out. I really do hope this new sim works as well as my very first sim and not as bad as my second sim. Totally rubbish company.

I purchased a TP Link mobile wifi device and upon their recommendations, purchased a data bundle SIM card to go with the device. This was to be used in Indonesia. The SIM card has a 7 day and 250MB data validity from the time of activation. I couldn't activate it on-line so called them on 14/01/2019 to get it activated. They emailed me to say the problem has been resolved and the SIM was activated for the 18/01/2019 (the day I was arriving overseas). On the 18/01/2019 I inserted the SIM card to the device and it wouldn't connect to the local network. I used my mobile phone to chat with WorldSim customer service. The person got me to try all sorts of things, including using another mobile phone to connect to the local network. It still didn't work. By then I had spent too much money on mobile data chatting to WorldSim and nothing was working. I decided to cut my losses short and accept that it wasn't working and address it when I arrived back in Australia. I am back in Australia and have been communicating for over a week with WorldSim and they just keep making up excuses. They want me to try the SIM card again on the device... well, I am now in Australia and the unused data allowance is now gone as it only had a 7 days validity from the 18/01/2019. They told me the device was not set up correctly but I used the device with another SIM card and it worked. They then said the matter was closed on the 14/01/2019, which was the chat I had with WorldSim to get the SIM card activated prior to me leaving the country. I kept going around in circles and I think this may be their tactic to get customers to give up their quest in getting a refund for a dodgy product. Avoid them like the measles!

I haven't used my WorldSIM since I was charged US$60 for going online for 2 minutes. Need I say more?

Requested Refund: Impossible to get in contact with and not sure about what is happening

I had an experience of buying a Blackberry key 2 which was advertised and I bought it almost 2 months ago. At first they told me that they didn't have stock and a few days later they emailed asking me to confirm that I am ready for delivery.

They even called and gave me an expected date. Days passed beyond the expected delivery and they seemed unsure about where the item was and I didn't even get a tracking number.

After some time they told me the item wasn't dispatched and they don't have stock. I did my best to be understanding but even the people on their chat seemed unsure about the order They ignore any direct questions as they are in India and the World Sim is located in the UK. They apparently only have contact with World Sim via email and it's that same support address. The chat people did however seem like they really were trying to help.

Now I am unable to find the chat option on their website and have requested a refund of R9298. 00 (ZAR) SOUTH African money as this is what I paid for it, but getting in contact with them is almost impossible (I have requested the refund multiple times)

I really wanted to like this company but I don't know what is going on there. I am still waiting to be refunded and at least contacted to say they are going ahead with the refund.

Now I have found this place and it seems they reply here. My order number is
ORD-*******-Y4F2D9 and my ticket number is CAS-PXZR2585.

Please refund me WorldSim and keep in contact with me during the process via my email.

Have seen that world sim says they have replied to my email (on another site which I have reviewed them on, but I have no reply neither in Junk or anywhere regarding the refund email being received and my bank has not received any money... so I am not sure why they have pasted this automatic response here. My payment was done through payfast so they will get the notification first and then I will have to transfer it back into my bank account. Please give me a real reply instead of a generic one.

I ordered, received and installed this SIM card in my unlocked iPhone 5s after first researching its reviews and chatting with their customer service (text chat). I expected a very good experience and when I first installed the SIM, it worked and I wrote a positive review. Now I'm giving it the worst possible review for the following reasons: 1) If you are English speaking and expect to be able to speak to an English speaking person at customer service, you most likely will get a connection that's filled with static and an agent from India who speaks English as a second language and is very difficult to understand; not like the clear British speaker who is the robot that answers the phone when you call for such service (first deception). 2) When you get the instructions with the SIM, it says to KEEP THE DATA TURNED ON and at no time do you get warned that by so doing, even if you are connected to Wi-Fi, your device will charge you for data. They COULD have made that instruction clearer like every other (non-US) SIM card I've ever used. I had the mistaken impression it would work like my US SIM card, which does NOT use DATA if the phone is connected to Wi-Fi, even if DATA is left ON. They used all my $45 of credit on the SIM and refunded me $5 after I complained about being misled by their very instructions. 3) On one of my calls to Customer Service I was informed that their network was down for more than 24 hours for some inexplicable reason. I fortunately was not traveling then, but my friend was and he was using their SIM because I recommended it. When it didn't work while he needed it, sent me an email from his hotel and I discovered why. With such terrible service, agents who cannot clearly communicate and failure to accept corporate responsibility for their misguidance to me, I cannot recommend this card. Go elsewhere.

It IS SO GREAT HAVING A WORLDSIM LINE WHERE EVER YOU GO, HAVE BEEN USING WORLDSIM LINE SINCE SEP 2012 TILL DAY AM ENJOYING IT

DO NOT UNDER ANY CIRCUMSTANCES USE THIS PROVIDER FOR YOUR INTERNATIONAL SERVICE. SIMPLY BUY A LOCAL SIM CARD WHEN YOU ARRIVE AT YOUR DESTINATION.

Using WorldSim was without hesitation one of the worst customer service experiences of my life.

While I was traveling my account was locked and showed a negative balance. This even though I was on a prepaid plan and not a plan that was supposed to charge overages.

I tried to call worldsim twice and left a callback number each time. I did not receive ant callback for 24 hours.

I finally got on with a worldsim call center rep.

I was on the phone with her for 45 minutes and repeatedly asked her to connect me with somebody who could actually speak english in a manner that was understandable. I can only hope these calls are recorded because the experience was the single most incredibly frustrating customer service call I've ever had.

- Her english was convoluted and made little sense.
- She would constantly go silent (not putting me on hold but just not saying anything).
- She was totally unable to explain the reason my account was locked.
- I asked her repeatedly to explain what was going on with my numbers and each time she was unable to describe the cause of the problem, saying only that there was a "mistake" which meant absolutely nothing as I just needed an simple explanation as to what was going on.
- She would refuse to transfer me to someone else who spoke english and could take care of the problem.
- When I finally asked her to take my number down and have someone call me who could speak english well she hung up the line.

I then tried to reach out to WorldSim by email hoping this was an isolated incident and providing them with the opportunity to call me and correct this matter in a way that demonstrated some degree of interest in their customers and brand's. I did not hear back from them fro over a week and then only to tell me I owed them money for a mistake they made on their end in transferring funds from on phone to another.

DO NOT UNDER ANY CIRCUMSTANCES USE THIS PROVIDER FOR YOUR INTERNATIONAL SERVICE. SIMPLY BUY A LOCAL SIM CARD WHEN YOU ARRIVE AT YOUR DESTINATION.

This is the worst experience I ever had with any sim provider

1. I ordered a UK Travel sim in India on 02nd Feb 2018. It was supposed to be delivered latest by 06-Feb 2018 given 2-3 business days timelines. I didn't get any delivery until 07-Feb and then started following up with the customer care. Got the answers like 'It will be delivered SOON', 'we have escalated the issue', 'Doing our best' but no definite timelines.
After following up with them for 3 days I got the sim delivered on 10th afternoon( not at my home address but to a relative in the city from where I was travelling to UK)

2. I tested the SIM in India and didn't receive any incoming calls. The message was ' The calls to this number are not getting connected' and believe me I travelled to UK on 11th and today is 14th, I am still unable to receive any calls. Don't know if it is fortunate or unfortunate that I am receiving incoming calls from World sim customer care but from nowhere else. I am in UK without any connectivity. No one can contact me, that's amazing.

3. Outgoing calls are shown as 'Private number', so nobody knows that I am calling.

4. Even after setting up APN data, internet is not working.

Since I have arrived in UK, I am just talking to customer care. They are looking into my issue on PRIORITY for the last 3 days while I am enjoying London without any SIM Card. Yesterday I agreed with one of the customer care executive to raise my refund request but they didn't send any updates. I followed up with them today and they are again saying the same thing that they are looking into the issue and need 24 hours. They completely ignored about the refund thing which they agreed me on the chat.

When I posted the review on another website, I got a standard reply that pls connect with the customer care and my issue will be resolved at the earliest.
WorldSim - What do you think I am doing since I have arrived in London?

Bought
Never got it, unable to get intouch!
Even called just to spend the call fee.

Very very slow speed or inaccessible. Been to Malaysia and London - poor signal

THis is the worst servive I have met in my life. I have bought Worldsim card to be able to call united Kindom numbers 0044. And when I dial is not connected. I have sent over 15mails and contact them and the answer is always" test again and we are delighted to help you again." I have all the CAS tickets they are more than 15 cases I have sent no HELP AT ALL. You will lose your money guys. They tell you maybe the card needs update so they are asking for 30€more. Ofcourse I will not send more money. They are cheeting with our money. Even their help desk is not connected you cannot get through because 0044 cannot be called. Neither 190 their service from the mobile. They don't care and they are not willing to help. I have talked with Kathy, ROse, and others. Nothing. The anser is like robot. We are sending your issue to our technical service and we will answer you by email. AND... the answer of the email to all 10 of them was"please test again and we are willing to help you if you have no results." only this. Can you imagine? THEY ARE CHEETING ON MY TIME i have spent more than 3 weeks, loosing time and money from my job trying to have a solution and the answer is always the same. "est again and we are willing to help you" THIS IS THE WORST SUPPORT I HAVE EVER HAD IN MY LIFE. Also my friends. So people stay away from them if you don't want to have problems. Try on others there is other sim cards with best service like Lebara, Travel sim, onesim, Go sim, Keep go with excellent service. I will shout to whole worls. STAY AWAY FROM INTERNATIONAL WORLD SIM.

Best Dual SIM device along with SIM easy to connect as dual sim for i phone and always connect with family

Doesn't work.
Bad customers service.
Save yourself some stress and just buy sims where ever you go.

Just received excellent service from Daniel at WorldSIM to help me purchase a data bundle for my upcoming trip

It 's nice to have an extra Phone number for a very cheap price

Fast delivery. I'm always happy buying stuffs from this company.

Vraiment très déçue. C'est barnum sans nom! J'ai testé sur 2 smartphones haut-de-gamme différents, même l'application androïd plante sans arrêt. 2 numéros virtuels et des recharges achetées pour rien! Service client incompétent et manque de transparence dans les explications. Je suis furieuse. J'ai demandé un remboursement, mais depuis, plus aucune nouvelles. C'est lamentable et carrément NUL! A FUIR! UNE GROSSE DAUBE, pour ne pas dire autre chose!