WorldSIM

I signed up for the WorldSim about a year ago when going for around the world trip. Except few little issues like not being able to receive a call even if your network was available I did not have any major problems until Feb 2017. The WorldSim has decided to change their terms and conditions for previously purchased sim cards. They didn't bother too much to inform their customers either no notification sms. Now one day out of the blue (Feb 2017) I got a bill 15$ for a 7 minutes incoming call which should have been previously free. At that time I did not know that there has been changes to terms and conditions so naturally I contacted WorldSim to see what's happened. After number of exchanged emails and month later there still wasn't a clear answer from WorldSim. Simply they said that I was charged correctly. So my conclusion is they will show you the rates as per today and you'll be happy using world sim wherever you go. However, one day they will change terms and conditions for your sim cards. I know it sounds surreal but it is like this. Now I am stacked on the other side of the world with basically none functional sim card which charges you 2$ per minute incoming call. You would not expect this type of behavior from a legitimate company...

On my recent trip, that I made to China was really one worth to share. On my way there, I felt like to get a roaming SIM card, I managed to purchase the WorldSIM international roaming sim card. When I landed in China, I inserted the SIM card and decided to have a try calling to my UK home. It had $10 preloaded. When I talked, the voice quality was very clear and heard the other end very sharp. Returning from China, I saved the SIM card for the next trip. As I am satisfied with this network.

I paid $135 for the Sim and another $35 for a Spanish number. The sad unfortunate part of it is that I am unable to makes calls domestically or internationally and my credit is been debited daily for services I am definitely not receiving. My UK # *******219: US# *******278: Spanish Vartual# +34 *******

Said Sulayman Hydara

I ordered 5 international sim cards for our family trip. They were not delivered in the 1-3 days as advertised. It was getting close to our departure date so I contacted World sim on two consecutive days chasing the order. They asked me to check my local post office which I did but nothing had been delivered there. On the day of leaving, the SIM cards still hadn't come so we had to leave without them. No means of communication whilst away and three very unhappy children who were not able to stay in contact with their friends for two weeks. We arrived home to them in the post box, which is no good to us now. The SIM cards are unused and untouched. I have been trying for over seven weeks now to get a refund. I have spoken to numerous people, sent many emails and just keep being told that this matter is with the relevant department. I am not getting anywhere. No one is helping. The Sims cost £220.00
I would have some faith restored in this company if they would just honour the refund. They keep telling me about their 14 day refund policy, which I was unable to advise them in this time period as I was not in the country hence needing the international Sims and without them had no way of communicating. Very poor customer service from this company. If they had just sent the sim cards out in the time frame they advertised, we would not be having this problem. There seems to be many more unhappy customers on the site. I know I am definitely another one adding to the list.

I purchase a bundle data for russian federation and no carrier accept the services
The chat service is terrible and they was not helpful
I claim my money back
But no response from worldsim

The Support email is also unresponsive

Defenetly scam services

I'm quite impressed with their customer service, Matt B replied very quickly to each of my queries. Their prices are also very competitive.

Very helpful worldsim support, they helped me to get all information necessary to purchase one duet,

I agree about WorldSim. I had one of their sims 10 years ago and used it for years while I was living outside the UK it made calls cheaper.

I recently bought 2 sims, 1 doesn't work and the other does work but I have been unable to make a single call from it, only receive.

I asked their online chat help desk if there were any charges for incoming calls I was told no, only to find out once I was travelling that there were charges on weekends etc. I was charged $30 for a 10 min call that should have cost $3! Had to call and scream to get a refund and even then was told it was a "goodwill gesture".

The phone regularly cuts mid conversation, my friends have told me that they have got through to random people while calling my number. And most recently I was charged $20 for a call I didn't make, to a number I don't know, in a country I know no one. It's been a week since they started to 'look into the issue' and still no one is getting back to me all they say is speak to our online help desk! What's the point if no1 is dealing with the issue.

They are dire, a waste of time, added stress when you're on a break and don't want that, and you always need to be near a PC/internet to get to the helpdesk!

Don't trouble yourself, they are thieves, untrustworthy, terrible service, and unreliable!

When I am shopping around international SIM and coming to the WorldSIM website, I chatted with Annie, she helped my for the information of Terms of Service of my purchased international SIM. I need to use the SIM at least once a year to keep my number and keep my credit. I am in US and get additional US number. The direct calling feature is important for my alarm system out going voice message (call back SIM does not work for alarm system). I will say that WorldSIM provides better Terms of Service then some of other SIM vendors. I am considering to buy another one for my car GPS tracker.

I bought a Gadget to allow me to have Wifi when I went Traveling but after a lot of trying even got an expert to try it would not work, so then I tried to contact the company when I did All I got is the run around, after over a month I am still no further on, I have even returned the goods, another story, so I have nothing to show for my money £90. So my advice to anyone thinking of getting a mobile wifi do not get it from Word sim.