WorldSIMReviews 515

I ordered, received and installed this SIM card in my unlocked iPhone 5s after first researching its reviews and chatting with their customer service (text chat). I expected a very good experience and when I first installed the SIM, it worked and I wrote a positive review. Now I'm giving it the worst possible review for the following reasons: 1) If you are English speaking and expect to be able to speak to an English speaking person at customer service, you most likely will get a connection that's filled with static and an agent from India who speaks English as a second language and is very difficult to understand; not like the clear British speaker who is the robot that answers the phone when you call for such service (first deception). 2) When you get the instructions with the SIM, it says to KEEP THE DATA TURNED ON and at no time do you get warned that by so doing, even if you are connected to Wi-Fi, your device will charge you for data. They COULD have made that instruction clearer like every other (non-US) SIM card I've ever used. I had the mistaken impression it would work like my US SIM card, which does NOT use DATA if the phone is connected to Wi-Fi, even if DATA is left ON. They used all my $45 of credit on the SIM and refunded me $5 after I complained about being misled by their very instructions. 3) On one of my calls to Customer Service I was informed that their network was down for more than 24 hours for some inexplicable reason. I fortunately was not traveling then, but my friend was and he was using their SIM because I recommended it. When it didn't work while he needed it, sent me an email from his hotel and I discovered why. With such terrible service, agents who cannot clearly communicate and failure to accept corporate responsibility for their misguidance to me, I cannot recommend this card. Go elsewhere.

Vraiment très déçue. C'est barnum sans nom! J'ai testé sur 2 smartphones haut-de-gamme différents, même l'application androïd plante sans arrêt. 2 numéros virtuels et des recharges achetées pour rien! Service client incompétent et manque de transparence dans les explications. Je suis furieuse. J'ai demandé un remboursement, mais depuis, plus aucune nouvelles. C'est lamentable et carrément NUL! A FUIR! UNE GROSSE DAUBE, pour ne pas dire autre chose!

WorldSim have this trick of saying your simcard is out of date every four years. Your phone is barred by them. This means that you have to get a new simcard from them which is a completely new number. So you have to update all your records, print new business cards, etc. This has just occurred for the second time, they first did it four years ago. So unless you want to change your phone number every four years do not use their service.

Your Data SIM is advertised as suitable for use in unlocked phones, tablets and WiFi Hotspot devices.
I bought a Worldsim Data SIM and put it in my WiFi Hotspot device only to find that in order to actually get on the internet you had to try and access the WiFi Hotspot device with a PC to set it up, which is a pain, especially as after spending over an hour I couldn't get it to mount the internet with my WiFi Hotspot device and it says that you would probably have to set it up via a PC in every country visited.
I put the Worldsim Data SIM in a spare phone and got on the internet in a few minutes, so the SIM was OK
Beware.
My advice would be to only but one for a phone or tablet.

This is the worst experience I ever had with any sim provider

1. I ordered a UK Travel sim in India on 02nd Feb 2018. It was supposed to be delivered latest by 06-Feb 2018 given 2-3 business days timelines. I didn't get any delivery until 07-Feb and then started following up with the customer care. Got the answers like 'It will be delivered SOON', 'we have escalated the issue', 'Doing our best' but no definite timelines.
After following up with them for 3 days I got the sim delivered on 10th afternoon( not at my home address but to a relative in the city from where I was travelling to UK)

2. I tested the SIM in India and didn't receive any incoming calls. The message was ' The calls to this number are not getting connected' and believe me I travelled to UK on 11th and today is 14th, I am still unable to receive any calls. Don't know if it is fortunate or unfortunate that I am receiving incoming calls from World sim customer care but from nowhere else. I am in UK without any connectivity. No one can contact me, that's amazing.

3. Outgoing calls are shown as 'Private number', so nobody knows that I am calling.

4. Even after setting up APN data, internet is not working.

Since I have arrived in UK, I am just talking to customer care. They are looking into my issue on PRIORITY for the last 3 days while I am enjoying London without any SIM Card. Yesterday I agreed with one of the customer care executive to raise my refund request but they didn't send any updates. I followed up with them today and they are again saying the same thing that they are looking into the issue and need 24 hours. They completely ignored about the refund thing which they agreed me on the chat.

When I posted the review on another website, I got a standard reply that pls connect with the customer care and my issue will be resolved at the earliest.
WorldSim - What do you think I am doing since I have arrived in London?