• WorldSIM

WorldSIM

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Overview

WorldSIM has a rating of 3.1 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WorldSIM most frequently mention online chat, battery life, and power bank. WorldSIM ranks 82nd among Business Services sites.

  • Service
    44
  • Value
    43
  • Shipping
    33
  • Returns
    22
  • Quality
    43
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
15
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How would you rate WorldSIM?
Top Positive Review

“My first WorldSIM - great experience!”

Alex S.
11/18/18

I have just purchased my first WorldSIM card and the product is exactly what I am looking for. A real must for any world traveller. Daniel from customer support has been extremely helpful and supportive. A great experience!

Top Critical Review

“A useless service unable to connect in any country”

James P.
4/20/24

World sim is useless, did not work in either New Zealand or Canada. Contacted customer support and received some instructions which I followed without success. I tried calling the help line numerous times with no answer. I ended up buying local sims in New Zealand and Canada. World sim is a useless product do not buy

Reviews (515)

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Reviews that mention popular keywords

sim card (133) customer service (114) world sim (47) sim cards (133)
Thumbnail of user nich9
Washington
1 review
0 helpful votes
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September 3rd, 2019

I've had a couple of reasons to contact customer services and both times they've been knowledgeable and patient with me while I got to grips things.

Thumbnail of user vs66
Massachusetts
1 review
0 helpful votes
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March 26th, 2018

Easy to buy, swapped into my phone and set up without issue. Have yet to use in Italy but looks like it will be very easy!

Thumbnail of user manishkr32121
GB
1 review
0 helpful votes
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May 21st, 2023

Thanks for fixing my activation issue and i can call now to family without any hassle, Thanks again!

Thumbnail of user davidc1478
TW
1 review
0 helpful votes
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January 15th, 2019

Thanks Nancy for your help with getting my sim card topped up.
Your support was very much appreciated.

Thumbnail of user andrewb524
GB
1 review
0 helpful votes
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December 29th, 2018

Nancy was very helpful today, if everything discussed is done i will be happy. I am moderately hopeful

Thumbnail of user andrews565
India
1 review
0 helpful votes
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November 30th, 2018

Quick and simple assistance to all questions I had, thank you Nancy. Clearly understood what my questions were.

Thumbnail of user lloydl37
South Africa
1 review
0 helpful votes
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November 11th, 2018

Daniel's helpfulness was excellent great customer service and as a bonus he shared a discount coupon with me

Thumbnail of user fahims2
GB
1 review
0 helpful votes
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May 28th, 2018

After visiting so many websites for international sim cards, i found that this is the best.

Best price and best customer service

Keep it up

Thumbnail of user dominicw28
GB
1 review
0 helpful votes
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November 3rd, 2018

Just had a great service from Daniel at WorldSIM to help me purchase a world travel sim. Would highly recommend.

Thumbnail of user newth16
India
1 review
1 helpful vote
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December 12th, 2022

Quick support provided by Annie K, very polite and helpful, good customer service provided over the chat.

Service
Thumbnail of user chloer15
Australia
1 review
0 helpful votes
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May 14th, 2018

Quick support received. Spoke with two support staff on different occasions - Allen just now and previously Derek.

Thumbnail of user shinichim
Myanmar
1 review
1 helpful vote
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January 16th, 2019

I access to Web site for top up, Mr. Daniel immediately issue promotion code in the chat box. I can acheved 10% discount

Thumbnail of user charlottej37
France
1 review
0 helpful votes
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January 15th, 2019

Nancy insists to much on discount coupons but answered well to my questions. I purchased the sim card and get 1 pound discout.

Thumbnail of user jasonh386
Netherlands
1 review
0 helpful votes
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November 30th, 2018

Rose Williams is of excellent help very kind very good customer service. Helpfull with adding my free credit and other questions i had.

Thumbnail of user beatam1
AE
1 review
1 helpful vote
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October 11th, 2016
Verified purchase

Please read below my last email to Worldsim helpdesk after long conversation. Sent on 21st Sept, no reply since.

Dear Mafel,

Unfortunately i couldn't manage to have internet and i gave it up after one week as i didnt want to spend my holiday with being frustrated why iPass is not working. As you can see in the attached screenshot with good signal, iPass compatibility networks, the connection didnt happen. Finally i just ordered daily roaming data to my uae local sim.

I used an international worldsim card also for a few calls, but the call rates are far from what you are mentioning on your website. ( website says 0.9 usd from singapre to uae, but reality it was 1.37 when i made a call). The roaming calls with my uae local sim card was only 0.8 usd. ( not talking about the 'reduce roaming charges by up to 95%' slogan)

I purchased my worldsim products with high expectations, spending a lot of money for it ( 2 int sim cards /w credit, portable wifi and global wifi) but at the end they didnt support me during my travel.
Im really sorry, but im not satisfied at all with worldsim services, i will never use it again and will never recommend to anyone.

Thank you,
Beata Mohacsi

Value
Shipping
Returns
Quality
Thumbnail of user alinah9
Malaysia
1 review
0 helpful votes
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March 15th, 2018

If i hv any enquiry, i just hit the Chat button. They will help me through my problem! Efficient, friendly, helpful, patient.

Thumbnail of user paulp167
Chile
1 review
0 helpful votes
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May 30th, 2017

Delevery took more than it was supposed to but they make it up to me by returning delivery fee with credit. Great service and product so far.

Thumbnail of user mattg152
New Jersey
1 review
1 helpful vote
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May 31st, 2018

DO NOT USE THIS WORLD SIM UNDER ANY CIRCUMSTANCES.

In previous trips to Europe, I used this site with minimum difficulty. This time, with a Samsung S7, the card would not work. I spent HOURS on the phone, including time once I arrived in Europe, trying to resolve the problem. The online instructions did not work, and the tech support was terrible, even at the supervisor level. None of the offered suggestions worked, and they offered the same suggestions even after I told them at the beginning of the call the things that I tried. THEY DO NOT LISTEN WELL! Asked multiple times for a refund, which I still have not received, about a month later.

Eventually, I used T-Mobile, my US based-cell service for my calls in Europe. If you can believe this, T-Mobile spent about two hours on the phone with me trying to get the World Sim card to work for me just because i was a customer. They did not sell me the card, and have nothing to do with World Sim, as far as I know.

Bottom line - AVOID WORLD SIM.
Consider T-Mobile for your cell service - they are awesome.

Thumbnail of user zayada.imports
GB
1 review
0 helpful votes
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June 12th, 2023

I'm quite impressed with their customer service, Matt B replied very quickly to each of my queries. Their prices are also very competitive.

Products used:
International SIM Card, £50 credit

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrk74
Singapore
1 review
1 helpful vote
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January 23rd, 2019

Derek, well done man you deserve a respect thank you so much for your effort to solve my query really like your service

Thumbnail of user christophero63
Kenya
1 review
0 helpful votes
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November 2nd, 2018

Thanks to Daniel and Nancy! These are wonderful flawless IT support staff. I hope to meet them again next time I am online!

Thumbnail of user simonw117
Thailand
1 review
0 helpful votes
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October 15th, 2018

We have used the WorldSim on holiday in Thailand without any issued. It was a live saver as a holiday must when travelling.

Thumbnail of user yashiml
Nigeria
1 review
0 helpful votes
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November 15th, 2018

I HAVE UNLIMITED ACCESS TO RECEIVE/MAKE PHONE CALLS AND ACCESS TO INTERNET 24/7 WHEREVER I TRAVEL. THERE IS ALSO A CONSISTENT AVAILABILITY OF TRAVEL ACCESSORIES ALL YEAR ROUND,

Thumbnail of user roaldt
Netherlands
1 review
0 helpful votes
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July 3rd, 2018

It's not very expensive for the amount of data and minutes you get. The service is also superbly good! They stay with you until you are 100% happy

Service
Value
Shipping
Returns
Quality
Thumbnail of user ck983254
California
1 review
0 helpful votes
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February 18th, 2023

Very helpful worldsim support, they helped me to get all information necessary to purchase one duet,

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From the business

WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.

Company Representative

Thumbnail of user worldsima
WorldSIM A.

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