Priceline

If I could give them zero stars, I would. This company feels like a scam, especially in partnership with Xcover, which sells questionable warranties for bookings. There are many better options available. Save your time and money, and avoid purchasing from them.

I booked a recent reservation at a Hilton property using Priceline.com. The room rates per night were only slightly better than booking directly with the hotel property. Immediately after booking they charged my credit card. When I looked at the rates, the per night charge was $139, but then there was an additional charge of $115 for "taxes and service fees"! While at the hotel, the property manager said that taxes are not close to that amount and there are no service fees that they charge, I was not able to get credit for my stay via Hilton Honors, and even the property manager said they have tons of problems with price gouging when customers use this Priceline.com service. I will never use this service again!

Due to retirement, I now need to update my email address. Being a loyal Priceline customer, I reached certain VIP status and my travel history has value. Priceline will not let me set up a new email to preserve this status that I earned, effectively firing me after 20+ years. Loyalty only works one way with Priceline; plan accordingly.

Priceline's Bundle and Package Deal – Buyer Be Aware!

I purchased a Priceline bundled Flight and Rental vehicle package from their website. I paid extra per person so that I could adjust and make changes. As is life, a change was needed, and I called Priceline customer service several days prior to the trip to change the dates of my trip. Priceline customer service informed me that the extra charge did in fact allow me to change my flight, however the rental vehicle was non-refundable.

Issue: Priceline sold me a Bundle / Package deal that wasn't ACTUALLY bundled! I paid extra to be able to make adjustments and lost more funds in the end.

Priceline's Bundle / Package deals with upgrade charges are just a way for the company to rob customers and make more money for their company.

Poor form – Priceline!

Poor Form!

Very bad customer service. The are liars and thieves. The price of the car rental was more than what priceline offered to us. Priceline told us multiple times that they will refund us in 7 to 10 days but it's been 6 months and we still dont get the refund. They say that they aggree with us and that the cheque has been sent... but we don't receive anything. They are lying and waisting our time.
I recommend to never ever use their service

Ended up in a very small and worn out room. A/C temp device never shut off, and hotel staff just ignored us (staff in general seemed very aloof and distant). Door was in horrible shape visually and large gap at bottom we had to plug with a towel. Stuck us with a handicapped room that had no toilet lid, and seat was installed crooked and front edges of toilet were gouged and made it difficult to sit on toilet. Took a very long time to get hot water, and whenever nearby occupants ran water it was very loud; apparently the drains were running between walls and echoed very loudly (especially at night). Plus thin walls on sides and ceiling, although other guests were mostly quiet at night (stayed 4 nights). Cracked tile in several spots in bathroom, no counter space at all, mold in corner, and the tub was creaking and sounded/felt like it might break while walking on it. No place to sit except for bed or in one chair in front of TV; room too small to do anything. No closet or drawers for clothing. We also were unable to get the trip protection (purchase failed) and we could not reach Priceline by phone (no one answered). We booked the protection separately with another company. We would not use Priceline again.

First, made reservations at Kittyhawk Holiday Inn Express weeks before hurricane Debby.
When became clear that the storm would impact our stay, I tried to change the dates. The hotel manager stated I would need to contact Priceline to make changes.
The rep. At Priceline informed me that I would need to cancel to non-refundable stay ($2100)and re-book for the dates I would like to stay.
Then I was directed to call Get A Room and that they would be able to assist me. A recording told me to contact the hotel directly, which has not worked 3 times today.
Stay away from Priceline, unless you enjoy a very good run around.

I have contacted Customer Service numerous times by phone and email. Per the hotel I stayed at, I am entitled to a one-night refund. I must go through Priceline for the refund. Priceline claims their "Partner" cannot get a hold of the hotel, even though the front desk always answers their phone. I will never use Priceline again.

Booked airline tickets and a rental car through priceline for a trip to florida. Arrived in Florida at the anticipated time - no delays - followed the procedure to obtain my rental car - called the number provided for an hour - line was busy. I was stranded at the airport at 10:30 at night. Finally took a taxi to the rental car company only to find the company dark, locked up and closed and then had to take a taxi to my hotel. Unable to obtain another car rental, I was left on my trip with no rental car as per my priceline confirmation and numerous additional charges on my trip due to not having the confirmed rental car. I contacted priceline - was told to submit the receipt for the taxi but they could not get me another rental car for my trip? What? You guaranteed this in my trip! I submitted the receipt for the taxi as instructed only to be told they would not reimburse me. If I'm booking & paying you for a trip and receive a confirmation number from you, I expect you to uphold your part of the deal, Priceline. I was left stranded at the airport and out even more money due to not having a rental car for my trip. In researching, it seems there have been many complaints about this car rental company so why would Priceline even book them for their customers? Very poor way to run a business. And horrible way to treat your customers. I will NEVER book with Priceline again.

Aweful experience. Promised a cancellation policy and called mutliple times and they never followed up or called back. For a month they claimed they were calling the hotel to get our money back and never did...completely disatisfiedl.

I had booked a Queen Suite with 2 queen beds and sofa bed well in advance, expecting to have a comfortable stay. However, upon arrival, I was informed that the room I had booked was unavailable, and I was instead given a standard queen room which did not meet my expectations or the standard I had paid for. This was not the experience I anticipated, and it caused considerable inconvenience as the roll away bed provided was so uncomfortable as the springs were stabing the back, particularly because I had chosen your hotel specifically for the amenities and comfort promised with the queen suite. We were told to move the next day to our booked room but we are out the whole day and this was only a 2 days stay so it was too much hassle. Unfortunately, the hotel did not meet our expectations at all. Upon arriving back i got connected with Priceline and was not told by customer service that I cannot be compensated since I did not contact them at the every moment when my room was not available. This is the first time I had used Priceline and will be my last.

Man, lesson learned! Do not use Priceline! They are the worst. App and website not user friendly or easy to navigate. You ARE NOT getting ANY best price guaranteed, all you get is hidden, surprise fees, shady disclosure practices, and terrible customer service.
Sorry Shatner, but I am not real happy with Priceline "shatnering" all over me.
Never again. Bye-Bye Priceline, thanx for nothing. Book directly, eliminate the middle-man, ESPECIALLY the ones that rip you off.

Priceline and Frontier airlines take advantage of stranded and stressed passengers due to weather and changes with their normal fights. With part Priceline in particular this is the second time you just thought I'd learn the first time they are nothing but scam artists. Don't buy anything from them for anything. They have horrible customer service and they'll charge you for everything every step of the way don't believe in their Xcover insurance. It's part of their fraudulent circle of lies.

While my issue is ultimately a billing issue with the Rental Car agency, the reservation was made via Priceline and they refuse to stand behind the statements (FAQ) made in the reservation. They state that because payment was made to the rental agency instead of Priceline, they are not responsible or cannot facilitate refund from the rental agency.

I believe that if your company is promoting / taking reservations on behalf of a 3rd party, and in the FAQ of the reservation you have made statements, you should support the customer and/or attempt to resolve issues with the travel company (car rental in this case).

Advantage Rent a Car in Las Vegas charged me after returning the car EARLY (by 2 hours) because they stated it changed from a WEEEKLY rental rate to a higher DAILY rental rate. Despite Priceline FAQ stating that "you can return you rental car early".

Do not use Advantage Rent a Car and do not book travel from Priceline as they provide no recourse for fraudulent billing by 3rd party.

I have been with Priceline for over 10 years and I do all my domestic flights, hotels, cruises through them. However in the last 2-2.5 years their operations has definitely taken a hit. Most of the hotels that I have booked through them are way below standard and have been marked by them as 3.5 stars.

Today was the worst. I am spending my night in a motel with my 8 year old which I booked because it was marked a 3.5 star hotel. When I called the customer service to get my $ back, I was asked to leave the property at midnight with my kid. Which meant booking another property, paying more for another Uber. So for a shoddy work that their team did of misrepresentation of the star rating, the customer should suffer. I am done with Priceline.

Plus their customer service department is based in some country where labor is cheap and they do not understand a customer centric approach. Soft skills can be taught, not empathy and culture.

Please do not book hotels through them. They are misleading in their star ratings. And definitely do not book their express deals where you do not know what you are booking, can't read reviews etc.

Unable to upload photos & videos here- some technical glitch, but please read the reviews on the hotel's site on google - StaySure, Seatac Airport (shikha sinha or shiksi)

We booked a couple of flights (4 plus 2 hotels) through Priceline and now spending almost 2 hours to get the name corrected that is correct spelled on all mileage programs that were input while booking, but on the tickets, Priceline made the middle initial to be the first letter of the last name, which will cause issues with TSA.

Priceline is now charging this as flight modification for which we had paid extra and now lose that extra paid for extra.

What a cluster and we will never make the error to book through Priceline!

Beware of their bad online website!

Priceline are ungodly thieves! I had made reservations recently on July 6th, 2024, through Priceline to travel from Pensacola, Florida, to Kalispell, Montana on August 14-18,2024. But because of wrong information I had been provided by a music store about the event I wanted to attend, I needed to cancel my trip 36 hours later. I was able to get a full refund from United Airlines, American Airlines and Travelodge by Wyndham, but Priceline and Alamo refused to refund a single penny of the $635 they charged me for renting an economy car for 4-days. I trusted Priceline but they cheated me along with Alamo car rental. My reservations were made 5-weeks in advance. There is absolutely no reason for Priceline and Alamo to be that stubborn to refund a customer's money. The only reason is plain old ungodly greed. I contacted Priceline multiple times and kindly asked them to refund most of my money. The woman on the phone from Priceline lied to me, promising me a partial refund, but I never received it. I don't think she knew what she was doing. I could barely understand her because she could hardly speak English. I also spoke with a manager and she promised to contact Alamo about refunding my money. She promised that someone would get back to me within 10 days, but no one ever did. She lied too. These people are shady! I kindly told Priceline that I don't mind paying Alamo a reasonable penalty for cancelling within 48 hours, but Priceline and Alamo refused to cooperate. Priceline couldn't care less about ethics. They horribly mistreat people, financially taking advantage of their customers. BEWARE of Priceline, they are dirty thieves! Priceline and Alamo defrauded me out of $635. I will NEVER use Priceline or Alamo again!

We flew to Houston and I had bundled the airfare and car together. When we arrived we called the number that I was told. After 4 text messages and 8 phone calls they finally answered to tell us there were no cars left. We arrived at 5 pm so it was not late. I told him I didn't understand as they had our reservation and why didn't we have a car. He said don't know and call priceline and hung up. So, I called Priceline after a 20 minute wait on hold they said book another car in the same catagory and the sent me a link to fill out the form. After going to 4 car rental companys all the small cars were gone. We booked the next size up in car. We ended up paying $330 to rent a car. When I got home I filled out the form and two days later got a email that it was rejected, because the class So I called, After 45 minutes on hold I got a lady that said I have to call the car rental people and get my money back from them. I said NO I pay Priceline. I was transfered to another person and they gave me a refund of $69 dollars and said that was the portion of the car. REALLY SCAM!

I have used Priceline to book several times and have gotten mixed results. There has been very few hotel stays that were good. Home2Suites, DoubleTree, Holiday Inns were all run down hotels with awful smells throughout the hotels, noisy, and not as clean as described. They want to offer Express Deals and you end up at a dump of a hotel. They also don't offer a refund on Express Deals no matter how bad your stay is. Will never use again because like I said I have already discovered which hotels listed by Priceline are dumps.

Booked a trip with them tried to cancel and only one flight was refundable or changeable thru United airlines. I will never use priceline or american airlines again. All of the working said fully refundable

I was mainly using this service for getting hotel bookings and rent a car, usually on the same travel occasions. The repetitive search with some intervals of time sometimes helps to get better prices on the desired items.

I bid for a car. Used the same price that I could have received if i booked directly from the car company instead of using one of these so-called "deal" sites. Completed the deal unknowingly that i had already given my credit card info. That would not have bothered me as much, but did not see the taxes and fees until "after" the booking. I actually am paying $28 more through Priceline. Directly through Avis, I would have paid the same price of $48 per day, but my total was $255 and not $283.
So, NOT a deal!
Tried calling their 888 number. Recorded message said "unable to do anything right now". Customer service... NONE!

Front desk staff very polite and helpful, the entire property is clean, and the rooms are nicely updated. Comfortable bed, good breakfast with typical waffles/fresh fruit/cereal/yogurt/ juice, with fare display as most choice hotels do wherever you go. I had a very good experience and would stay here again.