• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.3%
Positive
264
Neutral
4
Negative
21
376
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How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user reginak76
Nebraska
4 reviews
0 helpful votes
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September 6th, 2024
Verified purchase

Rita made it extremely easy to order products! All I had to do was follow their directions which were clearly stated in English. I loved that I could pay in PayPal or using debit or credit cards. The clothes are also of excellent quality as I have purchased from this site before!

Thumbnail of user yh51
Florida
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

I've been using the Rotita app for my clothing purchases, and so far, they haven't disappointed me! Every dress I've ordered has arrived exactly as described, with great quality and stylish designs. The app is easy to navigate, and I love how the size guide helps me choose the perfect fit every time. Shipping has been timely, and the customer service is responsive. I'm looking forward to placing more orders in the future and expanding my wardrobe with Rotita's beautiful clothing. Highly recommend for anyone looking for affordable, trendy outfits!

Thumbnail of user keelern
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

The quality of the bathing suits were good, but made small. You need to size up for sure. I don't like the fact that there's no one to talk to when you have a problem. There should be a customer service call center. It's all done on the computer which is fine if you don't have any problems.

All done by email and no personal.

Reason I chose this business:

It came up on Google when searching for bathing suits.

Reason I chose this product:

They looked good in the pictures.

Service
Thumbnail of user elizabethw2713
New York
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Purchase a dress but realized that it was the wrong size due. This being my first time ordering I was upset that I would make another mistake. Contacted customer service and they took care of everything plus help to place another order.

Thumbnail of user charlotteh875
Texas
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Repeat customer. Always great finds! Every order has been on time and in perfect condition. I look forward to all of the new items that are listed daily. Also enjoy the many deals and coupons. I generally focus on the bathing suits and the blouses. Always find something I can't live without.

Thumbnail of user carola1998
New Hampshire
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I ordered 2 dresses, 1 pant suit, and one top. The items arrived well packaged. My usual size has been L (large). Everything in my order was beautiful, good quality but much too generous in size large. I needed to return 3 out of the four. I asked for credit for one, and exchange for the other two in an M (medium size). All have arrived and in size M, fit great. I love the clothing that they show on line. When I get my credit, I will be purchasing a few more items in size M.

Website fairly easy to navigate. I did not try to find a phone number to call. I used the chat option for the return item and the two exchange items in a smaller size. It was easy to complete my task with the chat option.

Reason I chose this business:

Love the look of most of the clothing on line.

Reason I chose this product:

I needed to update my wardrobe with a few new pieces. My chosen items were pretty and priced reasonably.

Service
Thumbnail of user glorias1144
Alabama
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Experience was easy and quick. I liked that Rotita gave me a large number of items to chose from. When an item is out of stock, they will notify me when the item is back in stock. Most do not do this for their customers.

Thumbnail of user vickieg250
Wisconsin
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Placed my order on Sept 9 didn't receive it until Oct 8. It took almost a month to get my order. To me that is ridiculous to have to wait that long for two shirts and a cell protector. I had picked out 6 items and have them sitting in my cart.But at this time I don't plan on ordering or recommending people to order from you at this time.

Thumbnail of user sherib558
North Carolina
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

I have ordered at least 75 dresses from you and just love the way they look. I have also given out your company to many women who have bought from you. No matter where I go people complement me.
Thank you so much.

Thumbnail of user jainel2
New Zealand
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

I had never purchased from rotita before but was delighted with the wide range of swimwear and the prices. It was a seemless process to buy what I wanted, my parcel arrived in just two weeks as promised. My whole experience with Rotita has been a enjoyable one. I would not hesitate to buy from them again.

Reason I chose this business:

The selection of swimwear was vast and very pleasing.

Reason I chose this product:

I chose the two products because of the style and price.

Thumbnail of user carolannv12
Canada
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

Delivery of my order was quick. I had ordered two tops. Both are beautiful and look just like the picture that was shown in the ad. Can't wait to wear them to a special event. Long sleeves on both one was yellow and the other one is purple with a white background. Tks so much.
J. Vestergaard

Reason I chose this business:

Service is great and so is the product you are selling. Price was right to. Deliver was quick.

Reason I chose this product:

Love the colors.

Thumbnail of user serenityw8
North Carolina
5 reviews
1 helpful vote
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August 30th, 2024
Verified purchase
• Updated review

Without fail I order per bust and it is huge underarm or generally
Tunics are same but too short to cover modestly to bum
Color is rarely vibrant
I am done. I try to dress my self, 4 daughter and friend.We are done

They have poor sizing, over priced and poor photos
January 21st, 2022
Verified purchase
• Previous review

Sizing is inconsistent, by time you get item it is too late to order larger or smaller by one to 3 sizes. You have to pay to return so you lose shipping both ways unless you ordered enough to get free shipping one way. Clothes aren't same as look, like not shiny, or deep
Purple, rarely include length and style is not figure flattering, they turn model so you think dress is fitted but is a sack

Thumbnail of user maryb9856
Florida
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

I have ordered several times from here & have had no issues. I have 8, (yes, I said EIGHT) swim suits from here. I have no idea WHY I have that many! As I can only wear one at a time. But they are so cute, worth the money, & fit properly. I also have several tops. Currently, I just wear leggings & cute tops. I don't fit very well in jeans anymore, so I'm quite comfortable in leggings & your cute tops.

Reason I chose this business:

I see it advertised on Facebook all the time.

Reason I chose this product:

They are all so cute. And priced within reason.

Thumbnail of user debram2310
Pennsylvania
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

I tried to order this suit a month ago with our Mastercard and it wouldn't go through and the card was flagged. So I did bother again. Hate being on the phone. But I wanted the suite for a cruise and we're leaving g on the 23th so I am running out of time. Tried again to order with my Mastercard. It got flagged again. So I ordered it with my visa and it went through with no problem. Pd for expedited shipping so I will have it in time. Any clue why Mastercard doesn't like your company? I will never try to use mine again. I will just use my visa. Live and learn experience for me.

Thumbnail of user folakeg2
GB
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Have been buying clothes from rotita since 2019 l love their materials fits me very well nice quality always on time every size I choose suits me it's amazing I recommend it to everyone

Thumbnail of user cherylp2341
Ohio
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

I've purchased two dresses for weddings and was pleasantly surprised at the quality of the dresses considering what I felt to be a very economical price. In any store, these would be at least $100.

Thumbnail of user mariem1586
Utah
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I was a little hesitant about ordering from here at first, mainly because if I had to return an item, I didn't know how difficult it would be, but also, sizing issues. I used my own measurements and ordered the size that corresponded. I'm happy to report that everything fit great. Shipping took approximately 2 weeks, longer than if ordering from a company in the States. Individual Items were packed in individual bags before being shipped together.

Reason I chose this business:

You have really cute clothing, reasonable pricing and no shipping charges

Reason I chose this product:

Because it was cute and what I was looking for

Thumbnail of user mackeyd1
North Carolina
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Although my first time ordering of a dress and two shirts did not get delivered due to a transposed typo in the zip code (not sure if it my my fault or the company's fault) you were quick to credit my account so I could re-order my items and receive it in time to send my mother-in-law 's $#*! for her birthday. THANK YOU! Will continue to order from you. Your clothes and accessories are beautiful.

Together we figured out the problem with the first order. They were quick to credit my account so I could re-order it and received in time to send it to my mother-in-law for her birthday on time

Reason I chose this business:

I have ordered items in the past and were very satisfied

Reason I chose this product:

Like the items and my mother-in-law liked her shirt so I ordered it for her birthday and she loved it!

Service
Thumbnail of user vernetap1
Louisiana
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

I ordered a dress to wear to a wedding. Once I received my dress it had spots on it. I took a picture of it and uploaded it to Rotita. They responded and eventually they resolved my issue by replacing my dress by sending me another one. There were no spots on the second one. I appreciated Rotita's prompt service.

They responded in a timely manner.

Reason I chose this business:

Because I liked the dress styles that I was looking for.

Reason I chose this product:

I chose it because of the color and style.

Service
Thumbnail of user ginnieg9
Montana
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Clothes are always what they show online and fit is perfect. Love their clothes. Quality product. Not what you find in stores always get compliments on them,

Thumbnail of user walshs2
Missouri
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Ordered 4 swimsuits & 1 swim bottom got 2 swimsuits & 1 swim bottom haven't received the other 2 swimsuits. Keep saying there on there way but haven't received them yet. I'm going to contact my credit card company. Will never order from Rotita again

Unsatisfactory

Service
Thumbnail of user alisonr288
GB
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I was very pleased to see such a great variety of items which are always of high quality.
The website is easy to use` and the customer service is excellent. Thank you.

Thumbnail of user lindab6421
California
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

I really like the service and the products. All the clothes I have received have been great and they are long wearing. I just wish they would come sooner

Thumbnail of user giselan3
Canada
2 reviews
0 helpful votes
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August 21st, 2024
Verified purchase

I had no problems at all with the ordering process & the items came sooner than expected. I was a bit disappointed with the fabric but it did not affect the wear.

Reason I chose this business:

I had ordered from other sites before & thought I would give this one a try.

Reason I chose this product:

I needed a few Summer Tops.

Thumbnail of user damhoffp
Iowa
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

If you are looking for a swimsuit, I suggest you look here. I have been very happy with the construction and fabric of the swimsuits. They have held up well and wash up nicely. They have not faded in the chlorine pools and fit well.

Reason I chose this business:

I only order online and thought I'd try Rotita. I really liked your swimsuit styles and I wasn't dissappointed.

Reason I chose this product:

The swimsuits were the style I was looking for.

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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