• Woot!

Woot!

Write a Review

Overview

Woot!. has a rating of 1.6 stars from 391 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Woot!. most frequently mention customer service, credit card, and phone number problems. Woot!. ranks 281st among Daily Deals sites.

  • Service
    90
  • Value
    88
  • Shipping
    90
  • Returns
    74
  • Quality
    80

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
8
30
See all photos
How would you rate Woot!?
Top Positive Review

“I have bought several items from this company”

Kevin B.
2/29/12

I have bought several items from this company. Very good prices and yes, some weird stuff at times. But when researching their items I've found that their prices are significantly better than others. It is fun to watch what they post each day.

Top Critical Review

“Cheaper company”

Sanjiv P.
9/27/24

I was excited about my purchase, but after 20 days of waiting, my order was canceled because they didn't have enough stock. It's really disappointing that they charged my credit card upfront without ensuring availability. I expect better transparency and communication from a retailer.

Reviews (391)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (117) credit card (25) phone number (14)
Thumbnail of user sanjiv2014
New York
1 review
0 helpful votes
  • Send Message
September 27th, 2024

I was excited about my purchase, but after 20 days of waiting, my order was canceled because they didn't have enough stock. It's really disappointing that they charged my credit card upfront without ensuring availability. I expect better transparency and communication from a retailer.

Products used:
Did not shipped at all

Service
Value
Shipping
Quality
Thumbnail of user amc202382
Washington
1 review
0 helpful votes
  • Send Message
July 30th, 2024

Yes Amazon woot is amason company selling unused le defective merchandise they do not and phone send me texts lie a to wme over and over I need my purchase of shark shampooer and picked up, return pickup at my home for free refund my
full payment

Tip for consumers:
Don't use amason woot fraudulent company

Products used:
Shark expert EX 201 shampooer and upholstery cleaner

Service
Value
Shipping
Returns
Quality
Thumbnail of user rongpengwang
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 18th, 2024

Occasionally noticed good deals, but noticed defects after receiving it. Seems a repackaged return product. Also customer service is slow, left a message never received feedback after several days. Shipping some time is also very slow too. Good luck!

Products used:
Electronic

Service
Value
Shipping
Returns
Quality
Thumbnail of user steve.gagen
GB
1 review
0 helpful votes
  • Send Message
June 10th, 2024

I have repeatedly tried to order stuff from Woot, but when I click on the pay button, it goes to an image of a machine whirring around - and stays there forever. No order has progressed beyond this!

Thumbnail of user chipq2
Massachusetts
1 review
0 helpful votes
  • Send Message
June 22nd, 2024

Eventually I got my money back. Lots of flippant correspondence from divers "customer representatives." I will never deal with them again.

Thumbnail of user alliew69
Florida
3 reviews
3 helpful votes
  • Send Message
April 3rd, 2024
Verified purchase

When I first bought a couple of things from Woot, they were fine. But now (2023/24) you just receive used broken crap that someone rode hard and returned to Amazon.

Tip for consumers:
Just shop Amazon where you can at least return it if you get something that was OBVIOUSLY USED AND/OR BROKEN. Woot is a joke anymore. Not worth a dime let alone what they're charging. Unless you like broken used junk.

Products used:
Various, used too be good products but anymore it's all used, broken Amazon rejects.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dylanr45
California
1 review
25 helpful votes
  • Send Message
June 10th, 2019

Ordered a $270 set of security cameras. Received a $5 dog vest! Woot then made me jump through hoops to send them the $5 dog vest back, meanwhile they have charged my credit card $270. No apologies, just business as usual for Woot. Still waiting for a refund but I will not be a bit surprised if they attempt to steal my money. Also another strike against Amazon for owning a SCAM company. STAY AWAY!

Tip for consumers:
STAY AWAY

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikem3976
Indiana
1 review
3 helpful votes
  • Send Message
January 7th, 2023
Verified purchase

Woot used to cool. We'd stay up for the new item or shirt. We'd submit designs and discuss on the forums. Now its another dead eye'd front for a massive corp. Large companies love to take what you once loved, kill it, and wear its skin over its own face. $#*! Amazon

Tip for consumers:
woot used to cool. we'd stay up for the new item or shirt. we'd submit designs and discuss on the forums. Now its another dead eye'd front for a massive corp. Large companies love to take what you once loved, kill it, and wear its skin over its own face. $#*! Amazon

Products used:
woot used to cool. we'd stay up for the new item or shirt. we'd submit designs and discuss on the forums. Now its another dead eye'd front for a massive corp. Large companies love to take what you once loved, kill it, and wear its skin over its own face. $#*! Amazon

Service
Value
Shipping
Returns
Quality
Thumbnail of user rippedo36
Utah
1 review
3 helpful votes
  • Send Message
February 19th, 2021
Verified purchase

I bought an iphone 7 which stopped working outside of the 30 days return window due to a known issue:
https://support.apple.com/iphone-7-no-service

Apple will not honor the repair since the "refurbished" phone's original sale date is older than 4 years.
This makes their "long-lived" phone as useless as a cell phone as woot is as a service.
I will never use woot again, since it is obviously a scam to unload defective equipment.

Tip for consumers:
dont buy from woot. it's a scam. the equipment is defective.

Products used:
apple iphone 7

Service
Value
Shipping
Returns
Quality
Thumbnail of user todds29
Wisconsin
1 review
4 helpful votes
  • Send Message
June 9th, 2014

Don't purchase any clothes on Woot. I purchased two shirts of the same manufacture and size and one was cut so bad that it didn't fit. Woot's customer service quote: "Unfortunately, we're not able to accept returns or make exchanges for sizing issues."
You take your chances with them. Avoid if you don't want to eat something that doesn't work.

Thumbnail of user thomash175
Michigan
1 review
3 helpful votes
  • Send Message
June 8th, 2017

Bought a samsung s7 from Woot for my son who is away at college. Has not worked fully since purchase. He was just told by 2 different carrier stores the best thing to do is buy a new phone. This one is junk.

Thumbnail of user kevinb17
California
3 reviews
1 helpful vote
  • Send Message
February 29th, 2012

I have bought several items from this company. Very good prices and yes, some weird stuff at times. But when researching their items I've found that their prices are significantly better than others. It is fun to watch what they post each day.

Thumbnail of user denniss134
Wisconsin
1 review
8 helpful votes
  • Send Message
January 19th, 2017

Placed order, confirmed, Woot charged my card, THEN cancelled order because item was "oversold!" So, tech company doesn't know how many items they have to sell when their entire site is about one day offers with "only a few. Left" tags. AND, charge your card before order ships? Followed by no answer to Customer Service calls! Deleted the Woot app.

Thumbnail of user robertk63
New York
5 reviews
3 helpful votes
  • Send Message
December 1st, 2013

Purchased 2 items at different times. Credit card approved, buy on web site confirmed. Did not receive product on the 2 occasions. Contacted support and received a 'humorous' we're sorry report about screw up. Will never buy from them again. Fraud.

Thumbnail of user ravk
Maryland
1 review
5 helpful votes
  • Send Message
August 28th, 2014

I should see reviews before order an item in WOOT. It's really very bad experience. They provided shipping information, but where is my shipment?. They are not handover to shipping services. No way we can contact customer care directly. I suggest never by if you think every thing should happen as stated. If you have lot of patience... you may try.

Tip for consumers:
Please check the reviews in this site before you take any purchase decision.

Service
Value
Shipping
Quality
Thumbnail of user deniseg39
New York
1 review
1 helpful vote
  • Send Message
January 13th, 2016

Buy with caution! Their "New" merchandise may be 10 years old and expired when it arrives. If you have a problem, they want you to deal with the manufacturer, and if they are still in business, they no longer carry the product or support it. If something doesn't arrive, tough luck. I am out $40 for shirts that never arrived. Lost over $150 due to this site. No customer service. Consider this flea market shopping.

Thumbnail of user marym327
Portugal
1 review
5 helpful votes
  • Send Message
May 6th, 2016

Have had a few positive experiences. The latest purchase was terrible and convinced me to not use this site, after being a regular customer for many years. Received an order with a popular name brand, several items HAD NO TAGS. Used items? These were to be given as gits and are now useless. One item was clearly a child's size, and I only ordered adult items (the only option actually). Tried to resolve. Response was "no returns". Crap shoot. Not my thing anymore.

Thumbnail of user aaronj38
Texas
1 review
20 helpful votes
  • Send Message
August 7th, 2017

Buyers beware. Www.woot.com is selling refurbished products on their site and advertising that they come with an extended warranty. The only problem, is that woot is unwilling or unable to document those warranties as required by federal law. Turns out the warranties are fictitious. Do not trust them to exist without documentation being provided before the sale.

Thumbnail of user wadef7
Missouri
1 review
5 helpful votes
  • Send Message
August 18th, 2014

An FAQ page offered by woot informs you that you have 15 minutes from purchase to cancel a sale. The 'cancel sale' link doesn't work and quickly expires at the 15 minute mark. I included this information in an email to customer care, but have yet to hear back. As mentioned before, this is a company that offers zero customer service and hardly any resources at all for a customer to resolve any issues. Regardless of whether a product is damaged, missing pieces, tagged wrong, or doesn't arrive at all; woot.com seems to find an excuse to keep your payment and cheekily recommends you try to sell your merchandise instead of offering any true solution. It's pretty unfortunate, but this seems like a very deceitful business. It would truly be in a customer's best interest to pay full price for an item than take the risk associated with woot.com and getting a good deal on the item.

Tip for consumers:
Due to the quickdeal style of merchandise that is usually refurbed, many credit card companies are unable to dispute charges. Even if a sale is clearly unacceptable, many credit card companies cannot even help you recover your payment.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaluinaa
Georgia
1 review
5 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

Do not buy from Woot. I bought an iPhone XR from them and I am unable to use it says phone is lost or stolen when trying to add to my phone account. There is no number to call customer service only email and after emailing they sent me a general email saying to file a claim with UPS when Woot is the company that sent me the unusable iPhone. I am unable to get a refund or return item so now I have a paper weight.I will never buy again total scam

Products used:
I can’t use any product

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnc239
California
1 review
5 helpful votes
  • Send Message
July 19th, 2014

System is unreliable. I tried to buy a camera this week but I got an error message on the last check-out page. Sure enough Amazon Payments has charged me but Woot says they don't know the purchase even after I sent the AP email confirming the charge. Prices are good but systems and service are well below average. I'm done with Woot.

Thumbnail of user gs39
New Jersey
1 review
6 helpful votes
  • Send Message
January 15th, 2015

"Horrible customer service. Odds are that you will be disappointed and inconvenienced by these jokers. They frequently send out the wrong merchandise. When notified they act like it is a frequent occurrence and the customer should have known better than to order from them. If you are good, they'll take back the stuff you didn't order. By the way, they don't even consider sending what you ordered (because that would eat into their profit margin) and they have no interest in doing the right thing under any circumstances. Don't give a woot and save yourself the headaches."

Service
Value
Shipping
Returns
Quality
Thumbnail of user jairom
Washington
2 reviews
1 helpful vote
  • Send Message
December 5th, 2012

Love this site, I used to buy from them back in the day when it was pretty new and not popular. I recently rediscovered it after I stumbled upon daily steals, which is awesome too but not OG like woot!

Thumbnail of user maryb23
California
9 reviews
32 helpful votes
  • Send Message
August 10th, 2011

This site sells random products at cheap prices, until they are gone.

First of all, it's not like Amazon or Overstock. You can't just pick what you want. You have to check the site daily to see if they are selling something that you want. They sell 1 single product per day, and it's a toss-up as to what will be on there. You can go a month without seeing anything you'd even be remotely interested in, but when they do, the prices are REALLY cheap!

I have this site in my RSS reader, so I will always see the deal of the day!

Thumbnail of user aprilk4
Ohio
1 review
1 helpful vote
  • Send Message
January 18th, 2013

Unfortunately even though our new shipping address was saved in the profile, my husband's order still had it shipping to our old address. We contacted them immediately per the confirmation email to let them know what happened and their response was that they could not stop the order and we would have to wait until it was returned to them. I'm sorry, but why have a link in your confirmation emails telling customers to contact them immediately if their is a problem with the shipping address when they won't do anything about it. I'm very disappointed in this site.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Find great deals on tablets, laptops, speakers, headphones, home theater equipment, and much more. Daily deals site featuring discounts for electronics, computers, home, tools, garden, sport, accessories, kids, shirts, and gourmet food.

Company Representative

Thumbnail of user nickv19
nick v.
Typically does not respond to reviews

How do I know I can trust these reviews about Woot!?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.6
391 reviews
Have a question about Woot!?