xFinity

HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE SERVICE. HORRIBLE. THEY DON'T WANT TO HELP YOU. THEY PUSH THROUGH 100 LOOPS TO SPEAK TO A REPRESENTATIVE. THEY DON'T CARE ABOUT THEIR CUSTOMERS. ITS HORRIBLE.

Horrible horrible horrible I really wish I didn't get use it …. Horrible! I want out of the contract

It's a shame that some lazy $#*! invented virtual agent,I need to speak with live human being about my problems

Advertised speeds are without didactic access, no reach other than their internal networking which is wholly inadequate.

Price gouging predictors! Internet is unreliable! I've had this service for 9 and cost has more than tripled, I'm done with comcast, infinity!

Have had only a month, two major multi day outages already. Ridiculous customer service. Located in Northeast Alabama.

Yes, I did call to cancel the service after 1st day trial. But still billed me $241.57. Are you hungry?

Why can't I talk to a person? Most frustrating experience. Chat says my issue will be resolved within minutes. Day 2 second hour and still no help.

Simply put - don't waste your time with this joke of a company. Their equipment is antiquated and they could care less about the customer experience…

The customer service people lie all the time. Two people give you completely different answers. Both of them wrong or liers

I am extremely disappointed with Xfinity as and their lack of customer service! Approximately 1-month ago I switched my Breezeline service to Xfinity. The process has brought me nothing but problems, and a feeling of regret for changing to this company.

The problem starts with the port, or transfer, of a phone number for my elderly mother-in-law that resides with me. She is hard of hearing and requires special messaging. I was ensured by the representative that her phone and current phone number would be up and running in a matter of days. I followed her instructions exactly as she explained. The phone works but the number did not change over. This resulted in 3 (THREE!) additional calls… each time ensuring that the number transfer would be complete in a matter of days. The number never successfully transferred and I was later informed that I would need to call my old provider and start a new service contract with them to complete it. I asked multiple times to speak with a Manager… this never happened. The original sales representative actually avoided my calls or rushed me off the phone assuming she realized she had made a mistake.

Yesterday afternoon I received a call from Xfinity. Upon answering I was disappointed to learn it was NOT the phone call I requested. It was the billing department. I then learned that not only was my number transfer set up incorrectly, they also never set up my auto-pay, which I did at the time I started service, but I was going to be disconnected for non-payment. It was absurd!

In conclusion, the service provided by this company, if you can get it, has not been worth the hours of my valuable time. I feel disrespected and undervalued as a customer. At this point, I have given up on the phone number, but I would just like to speak with a Customer Service Manager from the U.S.

UPDATE - It gets worse!
My phone went offline sometime in March. I was told by "technical support" that I needed an updated SIM card and I'll get it in 2 days. 4 days later, when the card didn't show, I was told by technical support that a card wasn't ordered and I'll get one in 2 days. Card came, I got with activation and they said it would activate in 24 hours...it didn't. This back and forth went on for 5 weeks. FIVE WEEKS!
One chat agent finally fessed up and said they were having trouble with their tools and I have to wait another week and the phone will activate. Bottom line is 6 weeks, 14 hours in chat technical support and a new phone. My service sort of works. I was offered $20.
THEE SINGLE WORST COMPANY FOR CUSTOMER SERVICE EVER!
You are a fool of you have anything at all to do with this company.

When we went in to get cell service switched over the young lady was professional and friendly. I went back to turn in equipment and asked for help on an account issue.
When I signed up for Internet service the website attached my parents account (in a different city) to mine without asking for any kind of validation. Now if I change anything on my account it changes my parents account too.8 hours on the phone with "customer service" and 6 months later it still isn't fixed.
At the Xfinity store I was told "just call customer service". After explaining the situation and how it's unfair to ask me, the paying customer, to spend another 2 hours on the phone, the very same employee who sold us cell service flat out refused to help. "What do you want me to do, sir?" I said that since she is getting paid instead of paying that she should be on the phone for 2 hours instead of me. "We don't do that here.". I pointed to the sign that says Xfinity then to the "customer service" desk. She refused.
Like every other company they expect the customer to do their work for them. Plenty of help to spend your money, zero help when you need it fixed.
I finally figured out a work around myself but it still isn't fixed. TERRIBLE service.

Ever since they upgraded 10g can't just get online always get kicked off Your service it terrible we hate it

Had Internet for a month with them and have had 75% usage at best. Always problems and you can't get to HUMAN.

I've been a customer at least 28years. They don't fix problems & need better support. Don't get a cell!

I am so frustrated with Comcast. I had business service and had to close my business. When I called Comcast to cancel, I was informed that the early disconnect penalty would be over $1000. 00 because I was in a three year contract. Small business fail very day... So why would Comcast require a 3 year contract with such a massive penalty? So I called back 9 times - put on hold for extremely long periods of time trying to get some options. I was given a business rep's name for the Dallas area and she hung up on me when I explained my situation. I called back and left three messages and she never called back. Finally, after paying the bill for 4 months with no service, a customer service rep advised me to transfer the business account to my residence... Which I had to add Internet and pay double the price... I agreed to do that. I still have to add cable separately because business service in your home does not uncle cable (another additional cost). I fan ally got the service installed (Internet and phone) after a missed appointment that I took off work for. Now that the phone is installed, I disconnected the residential phone. I have NO phone service throughout the home, only in one room. I called Comcast and was told that business service only works on one phone. What?!? Seriously? Why would the rep suggest transferring service if I could only have service in one room? Why wasn't I informed of, that? Now I have no monitoring for my security system. Again, Comcast provided no options! I cannot believe this company survives with the way they treat their customers. As soon as this contract is up, I am canceling!

I had wifi service and for months things were going well until xfinity incompetent employees allowed Robert Lane steal my account and had my service transferred to his address just like that all he did was email a fake lease showing he live at my address and had my service transferred it took me almost a month to prove that I was the real customer living at the address but finally we had it all straiten out however when I got ready to move in June I paid my final bill and returned my equipment in and thought that was it but then I started getting email saying I need to turn my equipment in I was shocked because I never requested or knew of anymore equipment I told them if they sent another box and place it on my porch it was stolen or sent to the wrong address I don't understand why they would seen more equipment anyways the guy stole my service he didn't break in my house and steal the equipment that I had what purpose would I have to return one box and keep another one this matter needs to be taking care of I have my own place again and want my same wifi service I had before but I can't because this mess that xfinity created is hanging over my head and I shouldn't have to pay for someone else mistake xfinity created this whole mess they shouldn't hire people off the streets before they make sure they're qualified