xFinity

And its not the people that are trying to help yous fault. Its Xfinitys policies and procedures! Have never experienced such bad customer service! Yesterday I ordered wireless service and my credit card wouldn't work and they couldn't accept any other form of payment so he advised that I go into the store and assured me I didn't need an order number because it (the info) would all be there. I went to the bank and got the money then proceeded to the store. I had to re order so i did. Time to pay, right? Wrong... They dont accept anything except credit cards he advised I go to Walmart and pick up a "prepaid card". Ive never gotten one of these before but i pulled it off. Back at xfinity ready to pay and uh oh no worky for the prepay. Im an hour into this not including the phone order previously that afternoon. Finally he got the card to work. But I wanted to port my phone number which Ive had over 5 years but i have to have an account number and pin from my former wireless service. That wasn't going to happen standing in the xfinity store so he gave me his card and explained all I had to do was email him the info and it would be done. I got home and did just that then waited all day and, you guessed it, NOTHING! SOO, that evening I called (and by the way you cant ring your local office, they have experts in a special division to take care of all calls) and after 10 minutes of asking for customer service so o could speak to a live human i get patched through and do you know what?... Im sick of spending time writing this after spending hours over 2 days just to get this service which sucks! And no I never did get my number ported ughhh!

HELP! NO MORE OUTSOURING, I can not understand what they are talking about! I am switching to other company.

Xfinity/Comcast TERRIBLE Install
Port St. Lucie, Florida; Xfinity/Comcast came out to change out the Xfinity/Comcast equipment in my disabled Mom's home and took advantage of her limited sight.
Item 1: The spare bedroom had a nice wire run along the wall and the old box mounted to the back of the TV. In comes Comcast and this is what they leave. See the box just hanging. Cord out in the trip area.

Item 2: In the main bedroom they had to go behind the dresser to get to a power strip, so guess where they left it. That's right on top of the dresser instead of back where they found it. Did they put the new box behind the TV, like the old one? Of course they didn't, now its next to the DVD player with hanging wires.

Item 3: In the living room they made a mess of the box area and for some reason chose to use two CD collection boxes to put the new box on. Then after having trouble setting up the remote, the Xfinity/Comcast Installer told my Mom she would have to use the old Xfinity/Comcast remote for on/off and sound and the new Xfinity/Comcast remote for changing channels. With her limited eyesight finding one remote is challenging enough. Wow, if only I had been there to toss this "expert" out of the house.

Item 4: When putting the Xfinity/Comcast modem in the other bedroom, the Xfinity/Comcast installer started to take my personal modem, luckily my Mom saw this and stopped him. Take a look, that's where the power cord for my modem was left.

I went to the Xfinity/Comcast store with pictures to express my concern to both a representative and then a manager only to be told "We are retail we schedule and send installers out, but are not responsible for the work, you have to call to get installation department." Three calls and 32 minutes later I was told by Xfinity/Comcast the best they could do was schedule a new installer to come out and fix things. I ensured it was scheduled for when I can be there to PROTECT my Mom from these people. They also said an Installer Supervisor would call me. I'm holding my breath.
Sad thing is, the cable is built into the HOA bill and Mom has no choice, but to pay for cable. I guess in a neighborhood where a lot of the homeowners are in their seventies, eighties, and nineties it's easy to do half a job and get away with it.
Could this be another reason everyone seems to be swapping to streaming, me included?

I CANCELED SERVICE IN MARCH AND COMCAST CONTINUED TO CHARGE MY CREDIT CARD. WAITED FOR LIVE PERSON TWICE, 30 MIN EA AND STILL CAN'T GET CREDIT

I opened an xfinity account for WiFi, and closed it 48 hours later without setting up equipment or internet. Never used any data. Closed my account in person and specifically requested my information be scrubbed. Was charged for a month of services I did not use, after requesting my account and information be scrubbed. Unable to request a refund, remove my card number from my account, turn off auto-pay, or speak to a human.
Not a single one of the "customer support features" work. The app does not ever proceed past the login page, of which I logged in probably 20 times before giving up. I have the same issue with the website. I login over and over again, only to be redirected to the login screen when I attempt to access any part of account. The customer service phone number does not have an option to request an agent, only suggests the website or app over and over again. I am a millennial, who knows how to use the internet and apps. If I was able to resolve my issue using these tools, I would not need to call the customer service number.
When I input my phone number into the automated customer service tool (over the phone) I am informed there is no account that matches this information. If that is true, why is my credit card being charged? In fact, why is my credit card being charged at all when I never used a single MG of internet data, or any other services. I requested my account closed and my information scrubbed. A month later, I am being charged for services I did not use.
I am unable to connect to an agent using the phone line, I am unable to access my account or billing information on the website due to the crashing and login loop, I am unable to get past the automated system on the phone line because it refuses to recognize my information, yet has no problem charging my card. This company is clearly taking advantage of their monopoly in the market, and has a shameless disregard for the human cost incurred. I need a refund, my account closed, and a guarantee my financial information is deleted.Why am I unable to resolve this relatively simple issue without walking into a brick and mortar store? For a "technology" company, the complete lack of resources available to the people whose money comprises their paychecks is just wrong.

If you have other options for internet and TV service, take it.
I have no other choice at this time and unfortunately have had to use their service for 15 years.To help reduce their ever rising service fees and costs, we recently purchased our own Arris Modem and Eeros mesh router system and fire sticks for streaming. We lowered our channel line up, (don't need 230+) upped our internet speed, returned all of our cable boxes, all which lowered our bill by $80.00 a month. Now the fun stuff!
Once everything was installed and working, we had buffering issues (screen freeze) and to make a long story short, (many calls to overseas tech service) No help if you could understand them (3 Trips to the local Xfinity store) which they told us we have a site issue) finally sent a tech to the house and after 2-1/2 hour visit the tech threw his hands up and said "I don't know what's wrong" you're getting your upgraded 900 meg download speed, it must be your new purchased equipment. Ah? NO! I'll spare you the equipment specification details but it is all top line stuff. I additionally had the company that installed all our security cameras, audio/video, and Cat5 systems when the house was built, out to inspect and advise. All systems were working properly including the newly installed Modem and routers that I installed. So, at this writing, we have concluded that the buffering issue is the Xfinity Stream Beta App that we subscribe to for TV. Since we have no buffering issues with other Apps (Netflx, Disney, Hulu) we will switch the TV portion from Xfinity to Utube TV, or Fubo TV. I'm into this approximately $1,000 bucks for Modem/Router, firesticks and tech service calls and I'm extremely "Pissed" that Xfinity is such a BS Company. Horrible products, tech service, and customer service.
Again, "Stay Away" if you can!
I'm Stuck!

XFinity AKA Comcast has absolutely abysmal service, and they take advantage of their new customers. Where do I begin? After Hurricane Ida, our coax cable was damaged at the junction where it connected into the house. I called xFinity several times to set up an appointment, but they directed me to a non-English-speaking customer service rep. Who tried to sell me a mobile plan... I reassured them I did not want the mobile plan, but I need to have my coax cable repaired outside of the house so I could receive the service I am paying for. They proceeded to give me instructions to set up an appointment with a technician to troubleshoot my modem which would cost me $100. I hung up because the conversation was going nowhere.

Over the next few weeks, I went into the xFinity store periodically to try to set up an appointment for the cable repair. After the third visit, they finally confirmed the appointment which was to be free of charge since it was a repair being made to the utility pole and junction outside of the house. Towards the end of the month, I receive the notice that I am being charged $100 for the visit. I call and explain to them that this is incorrect, and I was told I would not be charged. They refused to refund me until I asked them to cancel my service with them and explained how much of a "headache" this has been. They claimed to refund the service to my account. Mind you, I have only been getting around 4% of the "Superfast" policy download sped that I should be getting... Dealing with them has been a nightmare if you're even able to get ahold of them. Their customer service contact system is horrible.

Now, I am trying to get them to get my internet speed from 25 Mbps to close to 600 Mbps which is what I'm paying for... I also have. 3 upload speed with xFinity which is abysmally slow... They claim that my modem was DOCSIS 3.0 and is not compatible with DOCSIS 3.1, and that is the reason why my internet is so slow. I assured them that my Netgear CM1200 was rated on their website not only to be DOCSIS 3.1, but also to allow up to 800 Mbps download...

Do yourself a favor and don't try to get xFinity to work. Go with AT&T DSL internet. XFinity is atrocious...

This is the worst wifi I have ever signed up with my whole life! I have been using Xfinity on my own since 2019 and it has been years of a train wreck. Countless issues with them, whether its connection or customer service. What did it all for me was that they never updated my address after my recent move. My wifi has been offline since I moved to my new home. I Scheduled an appointment for a technician to arrive 2 days ago. The day of... a technician was supposed to make it between 2 to 4 PM and at the end... never even showed up(WHOOPIE) I was on the phone with them all day and texting them through their chatline all day it was never resolved. I REscheduled for tomorrow for them to arrive between 1 and 3 PM. I get a call 30 minutes before 1 PM that the technician is on their way. Come too far to find in a few minutes later they are at the wrong address and now they can't even make it to me to fix this problem. Get this, the techinician guy said its my fault i didnt call ahead of time and tell them the correct address when I LITERALLY DID THAT THE OTHER DAY AND HAD THEM REPEAT THE CORRECT ADDRESS ON FILE. LIKE ARE YOU FU*KING DUMB?! This was literally the last straw for me as i have had numerous issues with them in the past. Their customer service people are all incompetent and I surely hope they gain some brain cells, but maybe Xfinity took them all as a requirement to get the job. They only hire people with a pea sized brain! They never listen to their feedback because if they did, there would be improvement but over time things only got worse. Good thing other companies are around like Starry wifi. I got a promo from them in the mail and im sure they cant be worse that Xfinity whom literally is a billion dollar company but its like buying a Mcdonalds modem. Every body is using it and all the plans are the same. The super fast wifi is NOT A THING and just there to scam money out of your pockets. It literally all works the same, i came to learn that recently and cant believe I was spending $60 a month on this crap.

Every time my internet is browned out, I'm going to give this review for their bad service... since it is the only option I have to do anything about it.

How do I know it's bad service? It usually happens in the evenings and fixes itself late at night/ early AM, and it happens more frequently on weekends.

My internet went out 5 times on Sunday (07-31-2022)
awake - 04:54
11:40 - 11:54
12:28 - 12:36
12:37 - 12:47
14:03 - 14:12
My internet went out 1 time on Monday (08-01-2022), from the time I got out of work at 15:30 until 16:46.
My internet went out 1 time on Tuesday (08-02-2022)
14:22 - 14:35
My internet went out 5 times on Wednesday (08-03-2022)
14:17 - 14:24
14:25 - 14:37
15:37 - 16:45
17:23 - 17:42
17:45 - 17:56
My internet stayed on all day Thursday (08-04-2022)!
My internet went out 1 time Friday (08-05-2022)
03:20 - 03:29
My internet went out 1 time Saturday (08-06-2022)
19:59 - (I just went to bed)
My internet went out twice so far today, Sunday (08-07-2022)
11:56 - 13:21
13:36 - 13:42
(I had to wait for internet to come back on to submit this review)

This has happened thousands of times over the past 3 years, and the first several times I went through the motions of calling their help number. After playing automated option bingo for an hour, I'd finally press the lucky combination of numbers to speak to a human who'd read off a standardized list of ways this could be my fault. He'd assure me there's no such thing as internet brownouts (everyone I've ever talked to about this has experienced them), he'd tell me that according to his system I have internet and it's working fine. He'll ask me if I've checked my connection (which I've done several times before I called), checked my modem (which is brand new and working fine), and suggest I get a new one (which I've also done, now I own 2, and both are working fine). After this, he'll tell me that Xfinity can send out someone to check my wires for me, at my expense of course. It'll cost me about a hundred dollars. Since this is a brownout, it'll be back on by the time the technician arrives 2 days later, but I'll still have to pay for it.

I pay Xfinity $79 a month for internet, and half the time it's down. Maybe not mathematically 50%, but very frequent, and is there ever a "good" time for internet to go out? I do use my home internet for some work applications, and it stinks when I can't do my job because of these brownouts. This service is terrible, I know when I move I'm definitely not bringing Xfinity with me.

Tried to get a live person on the phone. We're looking to move. After 6 minutes, it hung up on me.

We have been to the store and they promise to one price then when the bill comes it is always more.

I swear, you can't make stuff like this up! So my checking business checking account and therefore my debit card that pays my Xfinity mobile bill were overdrawn. Not wanting to get behind, I go to an Xfinity store on Federal Highway in Lighthouse Point to pay the bill in cash I had. I could not figure out how do do it on the kiosk so I ask the gentleman who was the lobby greeter to help me. He does and I pay $120 for a bill that was $117.09 as they give no change. That was Tuesday of last week. Then, during the week, I get like three more emails that they are still trying to charge my debit card for the $117.09. I wondered why as I had the receipt from the payment. Then yesterday afternoon I get an email from them saying my account was partially suspended for non-payment so I get livid and call their horrendous customer support over in India. Well after being "held hostage" for nearly an hour while they "investigated" and I finally realized that I was not talking to a mobile account specialist but instead a TV/Internet specialist (which I also have with them) even though the phone number they gave me on the email was for MOBILE they finally said my service was turned back on. IT WAS NOT! So I call back, more angry than ever and demanded to speak with someone in mobile billing. I get a moble Ambasssador (and the only part of that correct was $#*! as in DUMB $#*! who proceeds to tell me I have no mobile service with Xfinity even though I bought my new iPhone there and my phone says Xfinity as carrier. He swears through my giving him the IMEA number on the phone my service is through Verizon. I bet him $5,000 it is not. I then ask him where my $120 payment went. He said it was credited to my internet/TV account so the guy at the store obviously f'd that up. After I hang up with him as I was about to completely lose it, I get another email from Xfinity sating "thank you for you repayment plan (It's $117.09 so I certainly do not need that not did I agree to one. Xfinity is the worst bunch of morons I have EVER dealt with and it is no wonder on here with 868 review (now 869) their aveage rating is 1.34 out of 5. That is pathetic but indicative of their buffoonery!

On the phone with them 6 hours, transferred to 6 different chat reps, 2 phone calls HORRIBLE SERVICE

While their internet might work most of the time, their DVR boxes crash ALL THE TIME and right in the middle of a movie I taped! ETF Xfinity?!?!

I went down to xfinity in ms trying to get this bill problem fixed. I paid off my phones that they told.me would be free. That was a lie, my bill was suppose to go from 108 to $60.00. It didn't it stayed at $108 even after I paid off the phones that they told me would be free. Their customer service is a joke. They still haven't credited me back to my credit card
So now I am going to have to take the time to get this fixed again with xfinity. U can hardly understand what they r saying with their customer service. They will lie to you just to get their way and charge u more for the service. We have had 2 times where the service went out on our phones and their lines r suppose to be under Verizon towers. The service on the phone internet goes slow later in the month. It's suppose to be unlimited. I don't believe it is. The phone lines are suppose to be $30 each a month. My bill has never been $30 a month. One lady came in and she is renting her wifi router from them. Dont ever rent from Xfinity a wifi router. It was her fifth time to bring it back. She said she will be dropping them.and going elsewhere. I filed a claim on my Motorola phone and they didn't have my phone anymore. They gave me a cheap Samsung a14 I think is the model. Another way of xfinity screwing the customer over. The screen isn't even the size of my my Motorola phone. This Samsung is.a cheap model. All I can say is u have been warned.and tell ur friends how crappy xfinity is. Look at reviews on the internet. You will have to look also cause when I went to the reviews. It showed 3 stars at first. That's another lie. This website has like 1.5 or 1.8 ratings. Don't waste ur money with them and u will have a lot of headaches because of their ignorance. Then u r going to have a lot if billing problems with xfinity and they will overcharge you. They will tell u they will refund you and the r lying to you in ur face. I am having to call about that now. It is more of a.problem and inconvenience dealing with xfinity and u aren't saving any money having their service. After a year. They will try to raise ur bill also. That's when I drop them.xfinity. Their service.sucks.and they r dumb as a big of rocks. Please, donur reviews on xfinity phone service. They r crap. Run away as fast as you can!

The worst value for the high fees. THE WORST CUSTOMER SERVICE! I can see why they get horrible reviews.