xFinity

Consistently bad customer service interactions, incorrect account information, and they simly do not listen to the caller needs.

Weeks ago I cancelled my service. They continued to bill me. I tried to call in and it forced me to use the bot - which couldn't help me.

I have been a loyal customer at Xfinity for 3+ years now. Time and time again, they never fail to infuriate my soul. My list of problems goes ON AND ON. To begin with, the automated phone system is a huge crock of SHAT. Most of their agents have 0% competency when it comes to my problems. They pass you on to different agents when they don't know the answer to your questions. They try and trap you with promotional deals without fully explaining the parameters. You ask questions to get more detail on what you're trying to sign up for and they either give you the run around or they pass off some bs information that really has little value to the response. Charges come out of nowhere for random stuff. I signed up for STARZ channel through Xfinity. Couldn't even sign in to the STARZ app using your Xfinity provider for whatever reason. Tried to charge me $60 a month to turn back on a Flex Box they gave me FOR FREE because an agent of theirs convinced me to sign up for Internet Essentials without telling me the flex box can't be used with internet essentials. So now I'm paying $7 a month until I return the box or $60 a month to USE the box. WHAT?! When it was free to begin with? The same agent said that by switching to internet essentials Id have an extra $30 credit on my bill every month. He began trying to entice me with their Xfinity Mobile service saying I could use the $30 credit for free phone service & he could send me a SIM card and id have 7 days to activate. If I didn't activate it within that 7 days I wouldn't be charged. I didn't activate it and guess what?! They still charged me. I didn't realize until the 3rd month and my bill was $122 for a service I NEVER used nor did I sign any type of contract or agreement for. And somehow my bill is still 16.80 even after the so called "$30 credit". This company is genuinely all over the place. You don't treat your customers of 3+ years the way Xfinity has treated me. I'm thankful to everyone who has ever been an actual help to me at this company. Oh wait, no one ever has.

I received a message from Xnfinity concerning my account. I am not past due. Infact, I had the service for over 20 years and cancelled the service over a year and half ago when I relocated. There were no charges in arrears. I was contacted about new features. I called the number back to ask why they would offer me new features when I no longer had an account with them, A foreign voice answered. I had difficulty understanding this person, so I asked which country was he in. He told me Palestini and his name is Sam. He pronounced it Palestiniy. Yes, that's exactly what he said. He promptly hung up on me. I called back and he answered the phone. I asked why did he hang up? His reply was "What the F... do you want you Dumb Whore". UNBEIVEABLE that this company would even hire people like this. And even though they go by the name of XFinity, they are STILL Concast. I've had difficulty with this service when I had it for 20 years and the customer service was terrible. But, at that time that's all that was offered. There wasn't another company available in the area I lived so I had to deal with what I had. And although their customer service was deplorable, I had NEVER been spoke to such as this. From what I understand, their customer service has never improved. If anyone is interested in getting cable, I would NOT go with Xfiniy. You will be sorry. I had to rate this 1 because I couldn't give it a lesser rating. But believe me, if I could I rate WELL BELOW 0.

I have 0.9mb/s out of 200mb/s of speed, and a lot of outages, it has a very bad service.
If you can get any other provider do it.

Paid $70/month for 800 mbps down. On average, my speed was around 30mbps. Never fixed, they dont care.

Terrible customer service. Terrible speeds. Increased Intermittent outages. Overall, company is scamming its customers.

I been trying to get Wi-Fi for the past month and been canceled 4 time any this is the 5 time trying to get it today July 12 there where going to come and I called the same day I got service on Monday July 10 and someone told me I had to pay $110 and I was going to get it as a credit and then I calle agin spoke to some one els ant told me I didn't have to pay anything and who ever I spoke with was wrong and I was go to go and called today july 12 the day of my appointment and I cheated with someone and today someone is going to come confirm that today I was going to get services and I had to prove something what you did and allow me to spoke with another person through the chat. Sharon told me he was gonna take one to two minutes never got back to me. I guess she didn't know what she was doing and then spoke with the live agent on the phone told me my services were canceled wild a live agent on the chat told me that my services were good to go and again called for the fifth time somebody else for the fifth time somebody's going to come and I'm going to get service and I have to wait again more days to get this $#*! done and we'll see if they don't cancel no one has offered me any special offered hard to get this fee waived that they're charging me 100 and somewhat I'm a very unhappy customer and will see if July 20 will be the day I get services if it was AT&T $#*! they know what they're doing. Xfinity needs to trained. Their employees because this is BS. Can get a different response from different agents and one tells me yes Juan tells me know one tells me, my service is canceled. Another one tells me I'm good to go. I'm just very unsatisfied with the service and I haven't even gotten Wi-Fi. I didn't know it was this hard.

I have never experienced such a frustrating and infuriating internet service as Xfinity. Dealing with this company has been a colossal headache from the beginning, and I cannot emphasize enough how disappointing their service has been.

First and foremost, trying to get a representative on the phone is like attempting to navigate a labyrinth blindfolded. It is an incredibly time-consuming and agonizing process. The automated phone system seems designed to keep you circling in an endless loop, and when you finally manage to reach a human being, they often seem clueless and unhelpful. It's as if they are intentionally trying to discourage customers from seeking assistance.

What's even more infuriating is the lack of transparency when it comes to contracts. Xfinity conveniently fails to disclose crucial details about their contracts, leaving customers in the dark about important terms and conditions. This lack of transparency is not only unethical but also contributes to a sense of betrayal when customers discover hidden fees and unexpected charges.

One of the most egregious aspects of Xfinity's service is the contract cancellation fee. It's outrageous that they penalize customers for wanting to terminate a service that fails to meet their expectations. This fee is a blatant attempt to trap customers in a subpar service, forcing them to endure the frustration and disappointment rather than seeking a better alternative.

Perhaps the most astonishing letdown is the abysmal customer service, which, in my experience, ranks as the worst among the 20 internet accounts I currently manage across the United States. Representatives often display a shocking lack of knowledge and professionalism. It's disheartening to think that a company of this size and stature can provide such dismal customer service, showing a blatant disregard for the very people keeping their business afloat.

In conclusion, Xfinity's internet service is a complete letdown. From the near-impossible task of reaching a representative to the hidden contracts and exorbitant cancellation fees, this company has failed on every front. I strongly advise anyone considering Xfinity to think twice and explore other options that prioritize customer satisfaction and transparency. This experience has been a nightmare, and I cannot wait to terminate my contract and sever ties with this disappointing provider.

The service itself is good but the billing what a freaking nightmare. I am submitting them to the BBB because they first had us down for 5 lines, we only signed up for 4. Then ended up charging us for 6 lines, again we only had 4. I have caught them charging us twice for the same number got that fixed. Then the keep jerking us around on chat. If you have 4-5 hours to deal with these idiots then fine but I do not. I keep getting the runaround. They were going to charge us $193 for a plan that is only $137. So after I dealt with the idots online whom could only bring it down to $155 I jumped on the phone got lucky to talk to a representative told her I was a lawyer and would look into a class action suit against them for overcharging customers as I see they have been. HEY GUYS WANT TO DO A CLASS ACTION SUIT, we should do it against these theives. Anywho, she got us back down to 4 lines only, got us a $48 taken off the bill as owed $144 because these idiots screwed up in the first place, and made me lose a number I had for 30 years but I have to pay for it which is bullsh!t then charge me for the time I had with my original number and had me pay a $10 activation fee for a new number...what a SCAM! So I did pay that and I talked to her about why I am going to pay for 5 lines when I only had 4 lines...so that got fixed (or so they say, will find out when the next bill comes out). So after all this headache online and on the phone my payment will be $137 a month. Again we shall see what the bill came up to, so we had automatic payments set up but to ensure we get that new amount we had our bank close that VISA number and will get a new card. So I have down when the payment is due and will do a one time payment once I know that we are getting the correct amount. Jesus how much does a person have to go through? We are stuck in the contract for two years because we got the apple phones, if I had the money to pay the phones off I would. We figure we will pay one year then just pay off the phones and bail then head to ATT or another company. What a joke!

I experienced the absolute worst customer service of my life at the Xfinity Store in Spokane Valley.

Not internet 😒 this is happening every day I'm tired of this company. I don't recommend Xfinity!

I have several bad experiences with xfinity, the first time I had there internet it was slow and pretty pricey then after my one yr contract my bill doubled so I paid it off and returned the equipment and confirmed over the phone and in store my balance was zero, yet 6mo later boom collections for owing them money, so of course I paid it, then I moved to a place where I had no choice but to get there services again and once again after a yr my bill doubled with no notice and I went in to talk to them because I saw a bundle deal if I got a phone through them just to find out I couldn't get it because I already had there internet which made no sense, but I decided to get Mobil there anyway, then finally a better faster fiber service was available for 20mo cheaper in my area with no contract so I switched just to find out after there raising my phone bill 25mo because I dropped there internet, none of this was explained, as soon as I can I will be canceling this as well I have never seen a company extort money from customers that pay on time everytime so bad in my life it's gross and should be illegal!

My family was with Comcast for as long as I can remember, so I had been with this service twice for 3 years. My first time using Xfinity for myself wasn't bad, although I had a sales rep who called me while I was at work and tried to upsell me and refused to take no for an answer. My second time, unfortunately, became my last time using their services. I chose to get their mobile services along with my internet and paid for the unlimited data, which is advertised at only $50/month. I paid $50 for the internet and $50 for the phone bill. However, when I moved in with my partner, who is using Century Link, I had to cancel my internet service. Xfinity increased my phone bill to $75 a month!

Because my phone bill was ridiculously expensive, I then decided to switch phone services, but Xfinity decided they would make it difficult for me to transfer my phone number. I was required to request a security PIN from Xfinity so Metro could transfer my number, and they were supposed to send it to me via text. No matter how many times I requested a PIN, Xfinity would not text me the PIN. I went through their customer service, both online and through the phone. The online customer support refused to give me the PIN via online chat but told me they would have a rep call me within 5 minutes to give me my PIN. I waited half an hour and no call. So then I called them and was on the phone for the next hour and a half, explaining multiple times to multiple people Xfinity wouldn't give me my PIN, and was bounced around to 3 different departments before someone told me to go to one of the stores. I did this, only for Xfinity to waste more of my time because the sales rep there could not access my PIN. She referred me back to customer service. By then I had had enough of dealing with their lousy customer service, so I chose to cancel my service and forfeit my number. This took
YET ANOTHER HOUR. And now I have to go around and call companies to inform them my phone number has changed just so I can access my accounts!

As a result, I will no longer be using this company for any services from now on.

My Review is about "Comcast Xfinity Internet"

My name is James Farmer
My address is 4108-A Bonaparte Dr. North Charleston, SC *******
*******@gmail.com

I have given my contact info so should anyone with an active brain cell from Comcast wish to contact me they can.

I switched to Comcast as they offered Gigabit Speed in my area, But it's been all most a (Full Year)
And I still only get a bit over 300mbs! Aarrrgggg!

I at first was understanding, the pandemic had just started, but it does not take over 300 days to fix this problem, even in a pandemic! >>>They Just Don't want to fix it<<<

They keep doing the same thing testing my connection, then sending someone to check my hardware, then check outside only to report that the box at the road needs replaced, but then nothing!?!?!?!?

I have explained to them I have fully checked my hardware, I am a computer technician, I replaced all my cat5e cables, my modem is on their list its a DOCSIS 3.1 modem and can handle 10 gigabits,
My router is a Triband gigabit, with Multi-User MIMO, my switch is gigabit as well!

I have asked many times to talk to someone that can make executive decisions, but no luck!
They are to be here this wed 02-24-2021
I have given them one last chance to fix things before I call my Lawyer!

If I did not know better I would say "Basterd Biden's" cousin was the CEO of Xfinity!