xFinity

A scammer called with a "save 50% over 3 years" deal, to prove he had access a $10 was posted to our Xfinity account, then...told us we had 24 hours to buy a bunch of Target gift cards, call them with the #s! I said SCAM, no way, he got mad and charged our card $125.00, which only went to our Xfinity bill. But when I called (4X!) I was repeatedly told oh we'll refund it, no problem, and...here's a new offer for you.
BS! Trying to find a new internet provider in our area. Xfinity SUCKS - plus frequent outages. There has to be better out there.

Xfinity/comcast is a multi billion dollar company that does not value customer service or loyalty. Showed you where there priorities are.
It's a Saturday morning the line is out the door and they only have two people working. I can't get help on line or through the phone service because they are only focusing on getting me to upgrade or buy more equipment! So frustrating and they wonder why so many people are angry these days. Or just choose to minemelize to avoid the stress of dealing with large companies.

I'll join the parade of unhappy Xfinity customers. There's a reason these people have an average rating of one star after thousands of reviews. We purchased xfinity phone and internet access for our elderly mother. After she passed away, we wanted to cancel the subscription, as the house was empty. These foul, vile people refused to waive the cancellation fee because the service wasn't in her name. So these scums continue to screw people even after they are dead.

They also said they'd forward the waiver request to upper management and that they'd let us know the result. Of course, no one ever called back. So after more hours on hold dealing with their awful customer service, they refused to waive the cancellation fee.

If I could give this company negative stars I would. An absolute joke of a company, managers are useless, and field techs either complete tickets they never worked on or don't show up to appointments and no one will help you. This company can care less about their customers. I have been waiting for service for over 10 days. I had no choice but to report them to FCC.

My experience has been horrible wirh Xfinity Mobile. Customer service reps lie blatantly, they pass customers around from rep to rep, and have added erroneous charges to a device wirh no balance in order to prevent me from switching phone carriers. Xfinity operates on demon time with no care for the customer.

Internet, mobile and television for over three years.
Speed, quality & reliability less than promised. Customer service is extremely and incompetent.

So, on June 28, Xfinity.com scammed me with $758.86, that was paid by my PayPal card as $682.10 one payment (Transaction ID
3GG*******B*******) and $76.76 another payment (Transaction ID
2AP*******NP*******). (you can check it on my PayPal transactions), I paid it because they forced me to do it or send it to collecters. I filed a PayPal case after that and they add the amount back to my account on xfinity.com even the case wasn't resolved yet!

The amount they added back is $682.10 which I opened a PayPal case for + $34.24 a balance they added from nowhere too = $716.34 the amount they charged me (Transaction ID 30U*******G*******).

As you see in the picture $682.10 shows once but charged me twice on PayPal. They added it back because I opened a case on PayPal resolution center

Now I canceled my PayPal card in hope to stop that scam. Please help me out to get a refund.

Ameer Ali

Too bad there isn't an option to provide a negative number to rate xfinity. There isn't a single thing they do well. I've read many of the reviews posted here, and I can't agree more with all the negative comments and warnings.

DON'T EVEN CONSIDER DOING BUSINESS WITH COMCAST/XFINITY!

In the 9 years we have used xfinity, we have had constant problems. But recently, they have achieved a level of service, below which, we didn't think possible, even for xfinity! All while increasing their prices!
Over the past year, we have have had "multiple day" outages on more than 12 occasions. One outage was 4 days! The hourly outages, and service interruptions, are too numerous to count. I have spent countless hours on the phone with their people who are totally clueless. For all this "service", we pay them over $300/month!

Today, we will be set free! We are cancelling all our xfinity services: Mobile, Cable, Internet, TV, Wi-Fi, land line...everything!
Good riddance!

They didn't show up on the scheduled day which I lost a day of pay over. You can't call them so I was in a chat for two hours while they kept connecting me to someone else. The tech came the next day and said that he couldn't install because he had to run conduit around my building and that it would be two weeks. Absolutely horrible. Att had no problem installing

Without internet for a week. Customer service reps very poor communication skills. Received 6 different answers to issue by 6 people. They have no clue what they are doing. Is there a better service provider. I live in Logansport Indiana. Please call if you know of anyone*******025.

I was with Spectrum for 4 years before moving to an area with xfinity only. If I contacted Spectrum technical support I ALWAYS got someone I could understand and was knowledgeable and helpful. With xFinity, NEVER. Routinely got incorrect information. I finally asked for a technician to be sent out. I got a text confirmation and a text confirmation the following day. On the day of the appointment I got a text saying the technician had arrived and would be with me shortly. No one showed up. When I contacted customer support and told them of the situation I was told by a guy with an attitude that there was no appointment scheduled. No follow up. I saved the text messages for a long while thinking I'd be contacted. No. The equipment provided was crap. 20 hours of of saved recording with no way of finding out how much time was left. With it being in the cloud if the internet when down you would have no access to it. So no television. I wasn't always happy with Spectrum but they were 10 times better than xFinity. Very good proof why people are going away from cable companies. XFinity wasn't even trying. Go elsewhere.

I cancel my Account over 30 days ago and still fighting with them to get over 200 dollar credit refunding back to me. There auto answering system is the Worst There customer service is the worst. They over charge and customer loyal dose not exist. Do not do business with this company!

Horrendous. I asked xfinity if they could wave my 2-month early termination fee since we have already xfinity at the residence I'm moving to (we had an apt and a house for a bit). Not only did they NOT wave the fee, they sent me to collections after 2 weeks of billing and texted me 2x to say they were working on the request. So then I had to get involved with talking to collections as well as getting xfinity customer service on the phone a couple of times, which deserves an entirely separate negative review. (Their phone tree is atrocious and sends you in a big circle.) I was planning to get xfinity wireless and move our cellular service over, but after this experience, forget it. If I could give xfinity negative million stars, I would. HIGHLY DO NOT RECOMMEND!

It sounded good. After they accidentally turned off service at the wrong address they offered me mobile phone service for $15 per month a monthly bill credit of $20 for a year and a $100 Visa card. Then the real fun began. I had to call customer care to help port my current number. 3 representatives later and an hour they said I needed another technical support person. I refused to wait any longer. The representative promised me I only had a couple more minutes and all would be done. Well he dumped me into a queue that had nearly another 2 hour wait. I hung up and stayed with my current mobile provider. My neighborhood has no other options for WiFi. As soon as AT&T is available to me I will switch immediately. I cannot wait to cancel Comcast/Xfinity. The worst experiences ever with this company. If you have other options take those.

I have attempted to chat 3 times today and kept getting disconnected. Always horrible customer service. Avoid this company make them your last choice for service. I am 70 years old this is ridiculous both the chat agents listed in photos stop responding. Issue unresolved guess i will try to call again tomorrow.

When looking for a company choose anyone but Comcast. They performed sloppy, unprofessional work on my house without my authorization and left substantial damage. When trying to reach someone to correct this issue I dealt with about a month of being passed around from employee to employee with no help and then eventually when I got to the person that was supposed to "fix the problem" he very disrespectfully told me that the only request I had was "something they will not do because they do not want to be held liable for the damage that they created" (that is an exact quote). Now I am left with frustration, poor internet connection and holes in my house.

I regret to say that Xfinity Mobile is, in my experience, the worst mobile phone company in the USA. I've spoken with over 10 different representatives on more than 10 separate occasions about a simple iPhone return, and not a single person has been able to provide me with a straightforward return label. The customer service representatives are ill-prepared and spend hours asking repetitive questions without any record of previous interactions. It's baffling that I have to reiterate my issue every single time, answering the same questions over and over again. To make matters worse, the connection with the agent frequently drops. It's inconceivable that a company of this size can have such abysmal customer service. I will be switching to T-Mobile as soon as possible.

I was with a competitor of Xfinity for 11 years… I made the switch after a free upgrade cost me $99 and a loss of my daughters favorite tv station. My first call getting off the phone with them was Xfinity. I spoke to a wonderful and attentive customer service representative who claimed they had all the channels I required… not only did they have them, but so much more. Extremely fast streaming and their channel line up is awesome! Speaking into the remote is like having an assistant in your hand! So happy we made the switch!