Xoticpc

The worst computer shopping experience.

The computer did not work when it arrived. When I asked for a refund, they issued an incorrect return and refused to correct it. The issue ended up being that they did not assemble the computer correctly in the first place. Support was able to fix it after over a month. Suspiciously, two weeks after the warranty expired several of the keys on the keyboard stopped working most of the time, including the power button.

I wish I had seen all of the other google reviews before I shopped here.

I checked with customer service to see if my specific model was in stock right before ordering. I was assured that it was. 3 weeks later I ask again since nothing has changed on my account since ordering. Suddenly I'm told that I'd have to wait until late June for the laptop they had in stock to arrive. Not to me but, to them so that they could them customize it. Didn't even offer a solution or ask if maybe we could look into a different model.

Feel like you've been sold a Lemon Laptop?
Been taken advantage of?
Received a faulty device, and been asked for more money to make it functional?

Fraud: wrongful deception intended to result in financial or personal gain.

I STRONGLY urge anyone with experiences like these, tell your story to the Nebraska Attorney General's office, department of consumer fraud.

United we stand, together they fall.

https://protectthegoodlife.nebraska.gov/file-consumer-complaint

Overall I was happy with my laptop, but when there was an accident and the casing needed repair I sent it in. That was more than four months ago, and I still don't have it back. There seems to be no communication between the various departments, everything takes forever, and when I attempt to confront a member of management I get nothing but excuses and no accountability.

I ordered a laptop. An email confirmation was not sent for over one week. I asked why they were so slow in responding and what the ETA was. My order was immediately cancelled. No response, no communication as to why. Horrible service and support. Avoid these people.

After trying unsuccessfully to buy a laptop from antonline and newegg, I ended up getting it here. They have real people you can talk to, and want to take care of you. The one downside I will warn about in advance is this: They are much smaller than most online vendors, and they are primarily centered on upgraded laptops. The big guys have automated pickers and will ship it the day you order. These guys require humans to pick the order, do any necessary upgrades, and then ship, so it may take a day or two before it is shipped. Personally, I'd rather have real humans, and personalized service than speed most of the time.

I have updated my review to three stars to reflect that the company has fixed the problem and apologized for the issues caused. They refunded the rush fee and the computer is in fact coming on Wednesday. The fact that it took four days and me checking in to make sure everything was happening according to promises, and then "the system" saying they were out of stock, and me being told I would not be getting a computer is not a good customer service model.

Use dell or toshiba, same quality laptop without the old used parts. Bought a supposed brand new Laptop and had to spend $670 6 months later to repair the video card. Never again will i use a online system provider.

I ordered a gaming computer from this shady organization. I received the PC and it booted up and worked well for about a week. Now the darned thing won't even do one thing except drive me and my son crazy! What can I do now? I really expect nothing will happen if I do contact them. Future comments may be added.

Ordered a computer in August with a September arrival prediction. Now it's mid October and I just learned they're still trying to fulfill orders placed in May. My estimated arrival just changes every 2 weeks, other companies are fulfilling orders for the same model in a week. Go to newegg or asus directly. Hopefully this company with finally die out for the good of us all. Avoid xotixpc like your life depends on it

Awful customer service. Sales phone line actually cuts you off after 10 mins wait. No one is on the same page and no one returns your calls. If I had it to do over again I wouldn't have bought a flash drive from them. I would have had better luck ad Dollar General

Xoticpc carries really good prices and configurations for MSI computers along with a great 3 year warrenty. Same configuration on other pcs like hp envy and asus run over $2500 but on msi through xoticpc I got it for around $1600, big savings.

Please look for your laptop somewhere else. They clearly do not value customers. There is so much inconsistency within each and every representative. Each time you call there is a completely different responce.

They sent me factory faulty laptop. Then I've sent it back and they refunded. In refund they included stocking fee. So they stole from me 700$ for faulty laptop + transportation payments. Disappointing.

Had the Laptop less than two years and motherboard fried. Buy from other site avoid pcxotic.com
It was also a very loud laptop. At first I thought it was normal since it was an expensive beast but then realized it was a piece of junk. Very disappointed.

Giving this place a 1 star because I ordered something well over a month ago and still haven't seen anything on this no product or anything I emailed them and they took way t come to reply with little to no information!

Configuration set up is very easy to use and understand. Mine is a preorder of a laptop that is still on a boat in the Pacific so I do not have it in hand but the ability to configure all the drive ports was very helpful, especially when I will be promoting some SSD to the new machine.

Good choices on thermal compound/heatsinks, too.

Ordered a laptop from them and they sent a worse model than I paid for. I reported this and they refused a refund. I bought from them through Amazon who actually sided with them and kept my money. Well looking more into this company, they've posted tons of fake reviews on themselves on sites like Trustpilot to hide their shady practices. They even report to have trustpilot take down reviews, which they did mine. I then went nuclear, provided video proof to Amazon of their scam, and Amazon refunded me. I sent all of this to tustpilot to verify my 1 star review against them. Absolutely terrible business, avoid at all costs.

This company has no stock for custom machines, there website portrays a different story. I ordered my machine and waited 30 days when i was told that the machine i ordered was still waiting on a few parts. Xotic has a tracking legend that says it will take no longer then 20 days. After talking with someone at xotic i found out they don't keep a stock and do not have that anywhere on there website. I asked them how long until i would have my pc and what if i wanted to do a refund what that would look like. An hour later i got a notification that my order had been refunded. Horrible service would never recommend and don't understand how they stayed in business this long. Absolute joke for a company. I would stay far away. Go with a more reliable company like ibuypower.com

They give you nothing but the around. Purchased a laptop and no where on the site did it say pre-order. These models are in stores. They pushed it back a month. I waited patiently. Called again. Pushed another month. And that just kept being the deal every month. I finally gave up and canceled my order. I'm just going to best buy since I know they have it.

This company is horrible when it comes to customer service. They do not uphold their warranty agreement and have to send the machine out back to the manufacture to have the repairs done. I thought they would do the work themselves but I have on two occasions had to send my computer out for repairs while under warranty which took months and still have to pay for the repairs. This is such a scam its pathetic. If you plan on buying form them, beware. I DO NOT RECOMMEND this company. I am highly disappointed and wish I never spent such a large amount of money on a product that I thought was going to be 1, better quality and 2, have better service. Horrible horrible company. If there was a "zero" star that what I chose. 1 star is too large.

I ordered one computer for my son for college, ended up getting charged for two computers. After speaking with Jeff and then Alex from exotic PCs they assured me they would take care of it and asked me to drop my dispute, bad move on my part. I had no idea they were going to not advocate for me, their customer, at all and keep my $2,145.35 for themselves. This is not a reputable company and business. I have spoken to them and emailed them on approximately 25 separate occasions. They assured me they had spoken with my credit card, Chase, and that everything was going to be worked out. That began in June and I'm still fighting with this company. I would not recommend this business to my worst enemy, and judging from the reviews on this site, I'm not the only one that feels this way. Stay away from this company as they are deceitful, dishonest and complete liars. I would give zero stars if that were an option. STAY AWAY FROM XOTIC PC!

I bought a mid-tier gaming laptop from them about 7 months ago. Their pre-sales support was good, and I'm generally happy with the PC and buying experience but I have two problems that knock off stars on the rating.

First, I had them install an upgraded SSD because they had a good offer on it. In installing it, they left tool marks on the case. This isn't something you want to see when you spend $1,600 on a laptop. Under different circumstances I probably would have sent it back, but one, I don't think they had another of the same model to replace it with and the model was hard to find in the first place, and two, I live outside the US and was back visiting family at the time so time was a factor. Shipping internationally wasn't an option because of customs duties and such.

Second, the buttons on the track pad aren't very responsive. Frequently I'll get the tactile "click" without the corresponding button press. I didn't notice this for a while because I almost always use a mouse, but I've started using the track pad more and it's pretty bad. This may or may not be their fault, and I'm probably just as likely to blame ASUS, but if you left pry marks on my case, it makes me go? What else did you eff up?

The value for money was good, and I'm not mad enough for a one-star review, but the kid that swapped out the SSD should be smacked around a little.