Xoticpc

Laptop was late in arriving due to some manufacturing issues around Covid. Not a big deal, I can wait a month+ no problem.

When I did get the laptop, I immediately had issues charging (the ASUS software would pop up and say the connector was not properly seated, and the battery icon would intermittently stop showing that it was charging) so I contacted Xotic PC to try and get an RMA. Took 2+ weeks and multiple emails to get the RMA set up only to find that it wasn't going back to Xotic PC, it was going directly back to ASUS, and that I could have just dealt directly with ASUS to set it up all along.

Fast forward a week later, waiting on info on my repair, when Xotic informs me that ASUS has determined that it was "user damage" that caused me to have charging problems, which is ridiculous since I had problems on day 1. Xotic PC will not help me escalate with ASUS, so I'm left to my own devices to battle with ASUS over the ridiculous $2,700 they want to charge me to repair my brand new, $4,000 laptop. Xotic PC informed me that I can use my once-and-done Accidental Damage Protection coverage to cover the cost, but then if I actually do drop my laptop or something later I'm SOL.

I'm very disappointed with Xotic PC and their lack of support in this matter. I would not recommend buying from them and I will not be buying from them in the future unless they can rectify the situation asap.

I Do Nightclub visuals, not always overclocking, but Prema would give me the most out of my hardware at stock clock speeds.(which does exist for my model MSI I proved it to them)(After being told it does not, then told I needed to purchase it at the time of the sale, and strung along, then told That they needed approval, didn't know who they needed to contact, and then an entire chain of lies that they did not know who to speak to AT MSI has been stringing me along
I am a Return Customer from Xotic-PC Who has been fed a world of lies and delays, Telling me there was no Answer from MSI for item I was seeking, I was also told the bios in question I am after doesn't exist(Another lie)... Then I was treated like a ping-pong ball
Claiming They don't know who to talk to at MSI and MSI claiming they needed to talk to them, Well I am tired of being batted around like a ball.
Msi Just after months told me I am not allowed to have the bios in question, meanwhile other agents told me in their chat system approval is NOT NEEDED. That they could sell it to me.

Xotic-PC IS DECEPTIVE, Lies and uses delay tactic games whenever they can. DO NOT BUY ANY SYSTEM FROM XOTIC-PC, you will be treated like a ping-pong ball after the sale.
I am leaving 1 star for this deceptive practice, and if I could leave 0 stars I would.

If I could rate them a negative I would but it's not an option.

I purchased the MSI 76 GE Raider Laptop on November 03,2021. When purchasing the laptop the preorder date stated that I would receive my laptop between November 15 -30 of 2021. Well, that time came and passed, and when reaching out to customer service they stated that I would receive my laptop in December 2022. December 2021 came and passed. I reached back out to customer service in January 2022 to see if there have been any status updates. The representative of XOTIC PC stated that I would receive my laptop in February 2022. Throughout this whole process, I've been patiently waiting to receive my laptop since November 2021. XOTIC PC never reached out to me to keep me up to date with the progress of my order. I, reached out to XOTIC PC on January 25,2022, regarding my order status. XOTIC PC told me that the laptop that I ordered in November 2021 is now End of Life and that MSI was not fulfilling any more orders. I patiently waited almost 3 months just for them to tell me sorry that the laptop you ordered is now End of Life. I could not accept that as the answer. I immediately called MSI, and they stated that they still have the model laptop I purchase on their website, and it's not End of Life. I tried to reach out to XOTIC PC to relay the message I receive from MSI. I noticed they begin to screen my phone calls, and I was never able to get in contact with them via phone. The only way I could reach them was through the online chat service. I ask to speak with a manager and the only response I got was an email address for management. I also would like to add that one of the customer service representative hung the phone up in my face. I'm very disappointed and dissatisfied with XOTIC PC and its customer service. They never made me feel like a valued customer, and I will never purchase anything from them ever again.

I was very hopeful when I started my experience with this company. The options were great. The prices were great. The website was actually usable unlike some other computer building sites.
I was even more pleasantly surprised when I started using their online chat support. Everyone was very nice and helpful. Travis, Emily, and everyone else were great.
The problem started with my laptop order when I was still in Phase 1 (Inventory Gathering) after 14 Days of the order being placed and paid for. Mind you, the website said that it will ship between 7 and 9 business days. It had been 10 and I was still in Phase 1 of 5 phases... (I know what work goes in to building a custom PC, so I know it takes time, however 2 weeks to gather inventory that is advertised on your website is absurd. On top of that, putting it together, installing windows, optimizing, calibrating, and overclocking, and then testing. I knew it was going to take another week at least before it was even shipped.)
So I decided to go with another company who can quickly acquire the goods needed for my build. I cancelled my order with them with a representative, who was also pleasant (Landon I believe), on 8/5. My Order status was changed during the day 8/7/17. Now another issue, I have not received my refund yet, and it has been 6 days, we are on the 5th business day since the order status changed.
I do not know about anyone reading this, however I am an eCommerce Marketplace Manager. If I had a department, or an employee, who was causing delays and slow turnaround time for anything in my business, there would be serious issues and change. ECommerce demands speed, quick turnaround, and perfect accuracy. I am not sure why it was taking so long to acquire parts, or why the refund process is absurdly long. I also know that I ordered a similar laptop from another company on 8/6/2017 and it will be here 8/14/2017. I have my tracking already.
I am disappointed because the support team at the very least was phenomenal. I have to get another laptop for my wife since hers is failing. I was going to get mine from Xotic now, then get hers in a few weeks... Unless something significantly changes with this company, I will not be visiting their site again for my computer needs.