• YesStyle

YesStyle

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Overview

YesStyle has a rating of 2.8 stars from 613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 4th among Department Store sites.

  • Service
    120
  • Value
    113
  • Shipping
    124
  • Returns
    89
  • Quality
    108
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
16
53
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How would you rate YesStyle?
Top Positive Review

“YesStyle Review”

hooded e.
7/7/21

YesStyle is an online website that carries heaps of Korean fashion and beauty products. Personally, I love shopping from there as they have a huge selection of clothing at really affordable prices. The quality is generally good (although there can be hit and misses - read reviews on their website before purchasing!), and the clothes look exactly like the picture as advertised. Sizing wise, I generally recommend sizing up! Shipping does take 1-2 months, but if you get heaps from the website at once its definitely worth the wait!

Top Critical Review

“The "small" would fit a 9-year-old. Does not refund”

Burr L.
6/19/24

I ordered a jacket in "small." I am a small or extra small size. The jacket arrived a month later and might fit a 9-year-old. The shoulders are 12 inches across. See photo. I wrote customer service about returning it for a refund. I was told to take photos with a yardstick. I did. Nine days later, I have not heard from them. Do not buy products from this Yesstyle!

Reviews (613)

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Reviews that mention popular keywords

store credit (28) customer service (88)
Thumbnail of user leannet13
1 review
0 helpful votes
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July 28th, 2017

Glad i could find the product i was looking for here. The paypal process was confusing but maybe it's just me :)

Thumbnail of user heidil127
1 review
2 helpful votes
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August 9th, 2020

I have ordered from here before a few times and they have lots of good deals/ sales all the time and good variety of products!

Thumbnail of user tl393
1 review
1 helpful vote
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November 14th, 2023

Make up is counterfit. I compared with actual brand I bought at the store. This is disgusting. Watery consistency.

Thumbnail of user sajidaj
1 review
0 helpful votes
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August 18th, 2017

It takes a long time to ship the order, and the sizes are so small compare to the pictures, the wide pants usually appear to be almost skinny.

Thumbnail of user serenan4
2 reviews
3 helpful votes
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May 20th, 2017

I was looking for aprilskin compact but it was overpriced on its official website so I will be trying out yesstyle instead.

Thumbnail of user mt277
4 reviews
20 helpful votes
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September 11th, 2021

I ordered the Timeless Vitamin C serum and it took 3 weeks to arrive, nearly a month. By the time it reached me it had started to oxidise - bearing in mind Vitamin C is notoriously unstable and has a shelf life of 3 months before it fully oxidises. The manufacturing date of the serum was 24 June 2021. I ordered it on 20 August, so it was not even fresh and already 2 months old before they even shipped it. Add on another 3 weeks of shipping time and you can do the maths how much time is left before it oxidises.

When I requested a refund, they said yellowing does not mean it has started to oxidise. However, if you look at the Timeless website it specifically shows a photo of what the serum should look like - a clear milky colour. And yellowing means it is oxidising. I am educated about skincare and buy a lot of skincare. I dislike being fobbed off and told that yellowing does not mean it is oxidising when it actually is. For other Vitamin C serums that may apply if it has a lot of ferulic, but the Timeless Vitamin C serum is supposed to be clear. The customer advisor on Yesstyle needs to do their research.

In an honestyforyourskin article, it shows 4 stages of oxidisation. What I received is at stage 3, almost 4. Practically useless in efficacy. In the article, this happened to a customer who received a stage 3 colour serum and Timeless refunded them and resent another. The principle of the matter is, I paid good money for a fresh item vital to the efficacy of Vitamin C, not a partially stage 3 oxidising item on receipt that has limited shelf life left. If you are looking to purchase this shop elsewhere instead.

Tip for consumers:
Delivery is really long over 3 weeks and no notification of shipping nor updated tracking by email like the majority of companies.

Products used:
Timeless Vitamin C serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user huishant
1 review
0 helpful votes
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July 27th, 2020

I would suggest website to add a check box to let user to choose the billing address same as shipping address.

Thumbnail of user thaon10
1 review
0 helpful votes
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July 12th, 2017

Orders were delivered on time when they were placed. However, some of the items were not available which made the rest of purchases delayed.

Thumbnail of user maxm125
1 review
0 helpful votes
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October 16th, 2017

I ordered two times on this website and for price the quality is ok. I also received a 10 dollar coupon after i ordered two times.

Thumbnail of user karenv53
2 reviews
0 helpful votes
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October 7th, 2023

The style is crazy, and the prices are so cheap. I love it. The quality is also amazing and they have great sales

Thumbnail of user janicez3
1 review
0 helpful votes
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October 2nd, 2017

Some of the items I've received are not as advertised. However, most of the items I've ordered were beautiful and high quality pieces.

Thumbnail of user jninjam
6 reviews
7 helpful votes
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July 8th, 2017

I love their products, its really nice and fun.
I have shopped more than 4 times. I am really impressed with their service. It's quick and effective.

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Thumbnail of user jenw72
2 reviews
0 helpful votes
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October 7th, 2023

I do love YesStyle because I love Korean products! I've bought clothing, accessories, & makeup. I've had good experiences!

Thumbnail of user cassied37
1 review
1 helpful vote
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December 18th, 2020

They have the absolute worst customer service ever. Also no free returns. They claim they send returns off.

Thumbnail of user vietanht
1 review
7 helpful votes
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October 13th, 2015

Very bad, order from 28/09 until 14/10 still not update tracking code, this is 1st order ( big order), very very bad services, website is good...

Thumbnail of user princessd1
3 reviews
2 helpful votes
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August 6th, 2016

Thank you for being so approachable. And thank you for always answering all the query i need. Please keep up the good work!

Thumbnail of user reynaldoz
3 reviews
2 helpful votes
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August 25th, 2017

The quality of the products is amazing! Also the customer service replies fast and friendly. 10/10 service

Tip for consumers:
You might want to order a size (maybe even 2) bigger.

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Value
Shipping
Returns
Quality
Thumbnail of user cheesen
1 review
0 helpful votes
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July 26th, 2017

This website is good but the one problem is is the quality is usually very bad. Review the product then buy. Most items are bad tho

Thumbnail of user sl659
3 reviews
0 helpful votes
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February 12th, 2023

I got some cute things from here in the past, and everything was good until they sent me jeans with no button hole.

I wrote to them and their response was to make my own hole and they offered me a $5 coupon.

I paid for new jeans that had a button hole in the photos. No I wasn't going to rip a brand new pair of jeans and make my own hole which would fray and probably tear.

I refused the $5 coupon.

They flat out refused to refund so I filed a dispute on my card. Then they wrote back once I filed a dispute and had the nerve to tell me they would offer me a ONE TIME courtesy of giving me site credit for the defective jeans they sold me but I would have to drop the dispute.

As in I should still pay for them and use the money to buy more from them.

No.

So they proceeded to send me a stream of threatening emails to drop the dispute or I would be banned from the site.

I won the dispute.

But because I disputed a defective item they sold me I'm banned from the site. Which means I can't even have the money for the other items I returned, and paid to return at that. Because they only issue returns as site credit.

So guess what, I just got off the phone with my card and opened another dispute for everything I returned as well. I have the tracking number of the return so I will win.

I wonder how many threatening emails I will get now that I am banned anyway.

Whoever heard of a company adamantly refusing to refund someone they sold a defective product to.

After all of that they lost a repeat customer because they can't own up to refunding someone cash for a defective item.

No you don't get to keep money and send whatever you want.

What a stupid company.

*Update: I did get all of my money back from my credit card for EVERYTHING they tried to rip me off on. In that time this company sent me dozens of emails asking me to reverse refunds and doubling down on their ban. They sent me DOZENS of emails trying to force me to pay for their defective $30 Jean. What a joke.

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Value
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Returns
Quality
Thumbnail of user charliannew
1 review
0 helpful votes
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July 14th, 2020

The clothes are very cute, and are made well, and most of the clothes are pretty affordable. Helpful and reliable website :))

Thumbnail of user tamark1
1 review
0 helpful votes
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July 16th, 2017

Okay quality, amazing compared tk the prices. Great service, fast delivery. I use this site for everything, home and life style items, clothes, etc

Thumbnail of user kayleek15
1 review
2 helpful votes
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July 30th, 2020

Not safe in my experience don't use your money on this site its a scam and I can't contact them anymore

Thumbnail of user mimik19
1 review
0 helpful votes
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July 21st, 2020

Looked for korean products online but most were over priced, this site seems to have the best so far!

Thumbnail of user kevint609
1 review
0 helpful votes
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July 12th, 2020

Great prices; even greater selection of products. Love their skincare items and tier system with rewards.

Thumbnail of user kaylam192
1 review
0 helpful votes
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July 6th, 2020

Pretty good prices and I'm glad I got free shipping. Takes a little while to come, but it's very worth it.

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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