• YesStyle

YesStyle

Write a Review

Overview

YesStyle has a rating of 2.8 stars from 613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 4th among Department Store sites.

  • Service
    120
  • Value
    113
  • Shipping
    124
  • Returns
    89
  • Quality
    108
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
16
53
See all photos
How would you rate YesStyle?
Top Positive Review

“YesStyle Review”

hooded e.
7/7/21

YesStyle is an online website that carries heaps of Korean fashion and beauty products. Personally, I love shopping from there as they have a huge selection of clothing at really affordable prices. The quality is generally good (although there can be hit and misses - read reviews on their website before purchasing!), and the clothes look exactly like the picture as advertised. Sizing wise, I generally recommend sizing up! Shipping does take 1-2 months, but if you get heaps from the website at once its definitely worth the wait!

Top Critical Review

“The "small" would fit a 9-year-old. Does not refund”

Burr L.
6/19/24

I ordered a jacket in "small." I am a small or extra small size. The jacket arrived a month later and might fit a 9-year-old. The shoulders are 12 inches across. See photo. I wrote customer service about returning it for a refund. I was told to take photos with a yardstick. I did. Nine days later, I have not heard from them. Do not buy products from this Yesstyle!

Reviews (613)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (28) customer service (88)
Thumbnail of user stephanief359
1 review
4 helpful votes
  • Send Message
May 30th, 2020

Yesstyle use Yodel, a notoriously terrible delivery company and charged me for delivery and the discount amount of the items I bought, even though I never received them.

Yodel left an unhelpful slip of paper giving me no details of when they had arrived or where the package had gone or how to contact the courier.

Yesstyle maintained that I was liable to pay. You are better off buying Korean skincare from other website.

Concerning beingo charged for the amount that each item was discounted despite never receiving it. To quote Yesstyle's terms: "please understand if you order a product and apply a percentage discount coupon, and for any reason you receive a refund for the product, the refund will reflect the original product price minus the discount percentage"

Thumbnail of user hj101
1 review
0 helpful votes
  • Send Message
September 20th, 2022

One of the items in my order was not in stock. I waited for three weeks for it to be "ready to ship". That's fine because I know maybe the item is in another warehouse or even another country. All the items in my order are ready to ship, yet many days later, the order is still not shipped! How long does it take for things, that are in stock, to be shipped? This waiting time is ridiculous. I just read on Reddit that many customers had the same issue. Some of them waited for several months for their orders to be shipped even though all the items are in stock and ready to ship! Yesstyle should be much clearer on what is ready to ship!

Shipping
Thumbnail of user josep830
1 review
4 helpful votes
  • Send Message
April 5th, 2014

After a very huge order (over $300) they promised a $50 coupon if I posted a review here. Now I see it, it's a $5 coupon that I can use only if I spend more than $50. False promises and not what the ad said.

Thumbnail of user sophias22
3 reviews
12 helpful votes
  • Send Message
February 20th, 2017

Yesstyle is one of the most popular shopping sites, and I have ordered products from them, the results were highly satisfying. My orders were shipped fast and the quality is great! However, I did some price comparison and was disappointed. Yesstyle carries Korean brand like Stylenanda, Chuu and many more. What was shocking is, I found MANY items on the actually brand website to be much more cheaper. For instance, this Chuu sweater was tagged at 55 dollars on their own website, but Yesstyle is selling it for 75... That is a 20 dollar mark up... I could have just gone to the brand website and bought my stuff there instead. Advice is, if you see something on Yesstyle you really like, look up the brand on google first and see if you can get it cheaper on their own websites.

Thumbnail of user fional9
1 review
3 helpful votes
  • Send Message
May 18th, 2014

This site is ok, it has a lot of cute clothing, but the quality is not worth the price, it's really a hit or miss when you purchase from them. The products I have purchased I either liked or something was wrong with it whether it was the coloration, quality or even the size.

Thumbnail of user johnr137
7 reviews
6 helpful votes
  • Send Message
February 25th, 2014

Sometimes the shipping can take a little while but they do deliver. I order clothes with the free shipping and I expect to wait a little while. I have bought many items here especially outerwear. Everything is very cheap and affordable but really cool. I love ordering from here every few months. I am never disappointed the items I receive. I am not sure what is up with all the bad reviews. I recommend this site to all my friends.

Thumbnail of user anyaf3
1 review
0 helpful votes
  • Send Message
July 19th, 2020

The selection of products is pretty wide, even though it varies regularly (some shades or products might be unavailable before being restocked again). Sometimes prices are also a bit inflated, especially when it comes to skincare. Makeup deals are generally great though.
However, Yesstyle is unbeatable on one point: shipping costs. I live in Europe so it's usually free for 35+ worth of purchase, 50+ currently (due to Covid-19). That's a steal, especially when combined with discounts coupons and codes. My orders have always been shipped fast and I've usually received them around a month later.

Some improvements I'd like to see: more transparency on discontinuation VS restocking, more honesty on sales (no more artificially inflated prices to give the impression that there is a big once-in-a-lifetime discount on the product please!). Wouldn't say no to more samples either.

Globally, happy with Yesstyle, I'll definitely buy from them more.

Thumbnail of user haroldw9
7 reviews
14 helpful votes
  • Send Message
February 3rd, 2015

YesStyle is unique in that it follows styles in Japan and Korea as well as in China, so there's always a large selection of styles. Besides clothing, bags, shoes, accessory and jewelry, it also offers cosmetics.

My girlfriend and I ordered some stuff on YesStyle with coupons we found on PandaCheck.com. The prices on YesStyle seemed reasonable for what we ordered, but we easily broke $30 even with our 15% off coupon. At least you get free shipping after $25.

Everything arrived in about 2 weeks and there weren't any customs problems. I ordered a pair of sunglasses and was pleased with them quality-wise. I've had them for about 3 months now and they still work. For $6, I'll be happy if they last me a year. My gf seemed less thrilled with the quality of a shirt she got. She said it wasn't as nice as H&M, even though it cost the same.

Tip for consumers:
Find coupons and order enough ($25) to get Free Shipping, and it can be worth it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tatsianak
1 review
1 helpful vote
  • Send Message
May 12th, 2017

I ordered from Yesstyle in the beginning of April (order *******) and was waiting for more than 3 weeks for the goods to be restocked. OK, I knew that's gonna be so - so, this's not a problem.
My order was shipped out on the 28th of April and on on the 6th of May it was delivered to somebody in China! The problem is I'm from Belarus! I have been emailing to Customer Service million times with respect to this issue. The only thing they said me for sure - my order was delivered to Yesstyle China warehouse (really? Why? This's the 1st time such a weird thing happens to my orders).

What next? They said me to wait for my parcel. How long should I wait for it? What's the guaranty that I'm gonna get my order finally?

They haven't given me a new track number (if any) nor provide me with any helpful information. That old tracking number isn't updated, like the delivery is over. But what shall I do now?

I'm totally disappointed with the service!

Thumbnail of user heddam2
1 review
2 helpful votes
  • Send Message
August 31st, 2016

Everything I ordered was neatly packaged and were of good quality. The only negative is that I can't track my package until it reaches my local postoffice, so it's anyone's guess when that would be. It kind of defeats the purpose of tracking code. Also they advertise free express shipping from 34 but that's only the case if you live in a specific country. Not mine lol. But this fact doesn't withold me from ordering again. As they have a great selection of products and even give freebies.

Thumbnail of user dariah3
1 review
0 helpful votes
  • Send Message
May 25th, 2017

I haven't received anything I ordered from this site yet, so I cannot comment on the quality or customer service. I was very disappointed to see that the models in some of the shots seemed very young and the pictures were very provocative. I needed to cover the screen when my boys walked into the room. In light of the tafficking issue in the world this is very unsettling and I hope YesStyle will clean up their act.

Thumbnail of user balsamm1
1 review
4 helpful votes
  • Send Message
August 23rd, 2022

It took over a week for my items to ship out even though it was listed on the site to only take 24 Hours. After that, I wasn't even given any information on its whereabouts or a tracking number. Emailed yesstyle 5 times and never got a response. I tried speaking to a representative 7 times and was always denied. I spent a lot of money on this order and i'm already disappointed with this brand and doubt i'll ever order again. If you're looking to buy from here don't expect to get any responses from customer service. You have better luck on stylevana.

Tip for consumers:
Their customer service will turn you into a Karen.

Products used:
It didn’t deliver

Service
Shipping
Thumbnail of user vanessar5
1 review
4 helpful votes
  • Send Message
November 27th, 2012

This is the second time i purchase from this site, mainly beauty products. For one, the time they say that the product takes to get to the US is not an actual fact, it actually takes a week longer. Second, i was lured by the offer of purchasing a number amount of dollars for a variety of samples, then i received none! This is the second time it happens to me. I won't be fooled again.

Thumbnail of user suzyl2
1 review
1 helpful vote
  • Send Message
January 25th, 2013

I have been looking.at this site for about a year really wanting to buy so many things from it! Finally I saved up money to buy what I thought was THE cutest wallet which cost me quite a bit for a wallet. The wallet came in 2 days later than expected. I was excited to open it up and was shocked to find that the wallet was not the best quality for its price and the picture. A week later the bow on the wallet (which was it's main asset) came off without any reason. I'd barely used it so I called customer service to see if I could do about it and they said since it's been "used" they couldn't do anything about it :( I really wanted to buy more products but after this there's no way.

Thumbnail of user chloer48
1 review
0 helpful votes
  • Send Message
August 3rd, 2020

Always great prices, I love the membership system and always have had good shipping times. Products have always been good quality, nicely wrapped in a convenient box. Whenever I had a question about customs, I got a reply within 24 hours. Before Coronavirus, the shipping would always get here way before the estimated time but even with the virus it got here a few days before. I have placed around 6 orders over a 2 year period and haven't had a bad experience. Highly recommend.

Thumbnail of user amyp1303
2 reviews
0 helpful votes
  • Send Message
October 7th, 2023
Verified purchase

I have been shopping with YesStyle for years. I live in the US and they ship from Korea. Not ONCE has there been a missing/wrong item in any of my orders! Even the samples they say they will send are always correct (more than I can say for Sephora, Ulta, and pretty much every other company, LOL). The prices are VERY inexpensive compared to buying the same products from US based companies and the shipping is super fast! Even in the height of 2020 Corona the packages arrived in 7 to 10 days and not a second later!

Tip for consumers:
Make sure you look to see if the items you want are available for immediate shipping. Some will take 21 days to ship so you can place two separate orders: one for the immediate items and another for the ones that will ship in 21 days. Otherwise your order will ship when they receive the last product.

Products used:
Skin care and cosmetics

Service
Value
Shipping
Quality
Thumbnail of user ingridb7
2 reviews
19 helpful votes
  • Send Message
March 10th, 2016

I bought a few pair of shirts and a pair of pants from yesstyle a while ago. It did take a while for the package to get to me but I am pretty used to that (always do internet shopping). I had been measuring for all of the clothes so when I got them I was happy that they did not lie about the sizes! However I bought a pair of cute, high waisted pants that has several buttons. They actually look really good on me and fit nicely but... the button holes were not cut up(?) I contacted their customer service and after sending them pictures I DID NOT get my money back, but instead got a coupon to use for another purchase. Well maybe not what you would want at first, BUT! It turned out to be a win-win for me because they did not want the pants back, so I just took a scissor and fixed it myself! Now I got a coupon for later and a pair of pants so it could have turned out much worse i guess...

Tip for consumers:
measure yourself for gods sake! I always have my measurements close at hand when shopping asian clothes :) if it is one-size, then reflect on how 'big' the model actually is. Typical issue with one-sized shirts: sleeve length... asians have tiny arms I guess :/

Service
Shipping
Returns
Quality
Thumbnail of user hannahs9
1 review
2 helpful votes
  • Send Message
November 1st, 2012

I have never had a worse online shopping experience in my life--no exaggeration. It took them 13 days to ship my item and when I received it, it was HIDEOUS. Upon trying to return it, I found out you have to get authorization from them to do so. Seriously? Their website is down, no one is answering their US phone number, and their Canada phone number is a dead line. This place is definitely a scam.

Thumbnail of user jaec5
1 review
1 helpful vote
  • Send Message
May 9th, 2017

I ordered my clothes about four weeks ago and I still haven't gotten them. I mean, I get it. I live in the United States and Asia is a long way away but still, I ordered from another Asian site and I got the clothes within 3 weeks. Don't know why it's taking so long.

Thumbnail of user ngocn6
1 review
1 helpful vote
  • Send Message
October 25th, 2016

I ordered yesstyle clothes once and regretted. It is low quality and totally different from the pictures. However, I try this time and hope everything will be fine. If not, I will never visit yesstyle again.

Thumbnail of user roshinie
1 review
4 helpful votes
  • Send Message
October 2nd, 2022

WORST delivery services. If the product is not in stock they should mention before ordering, it is already a month did not get my products. If you cant meet client commitments please stop promoting in public platforms dont waste our time and money. Orelse just take money when you can deliver the products. Please dont con people if you cant do it. Till now i have never given any one 1 star but your service department is the worest

Tip for consumers:
There are also other websites who can deliver same products please make sure to check before you order in yesstyle

Service
Thumbnail of user ambikap1
1 review
0 helpful votes
  • Send Message
June 15th, 2017

I have not been able to track my shipment its been over a month so i am reordering the same dress since i loved it so much the first time. I have contacted the CEO but i still dont know where my shipment is? Need a way to track it down and a easier courier method than the postal office.

Thumbnail of user davishanna2008
1 review
0 helpful votes
  • Send Message
April 26th, 2023

It is a really trustable site and you do save a lot of money, but you want to order things a month or so in advance or have great patience with it. I ordered 6 things and it didn't ship off until a little over a month later because they were waiting for a product that was out of stock and took a good 3 weeks to get there.it then didn't ship out for another week, and if you decide to use the free standard shipping option it take 10-14 days to get there EXCLUDING WEEKENDS. So be awake of the amount of time it takes to get to your home, and also be aware that the tracking number won't come into play for about 3-5 business days after you package was shipped off. So either make sure that all of your products are in-stock when you purchase or pay the few extra bucks for the Express shipping option so it gets to your home faster. But either way your gonna need to be very patient waiting for that box of stuff to actually get there. But the good thing is nothing came damaged.

Products used:
All of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user gabrielas9
1 review
1 helpful vote
  • Send Message
November 17th, 2016

I really like to buy in this shop because they have a lot of products that I can't buy in my country, but the prices are too high comparing to others pages that sell the same things, so I recommend check in another pages before buy in yesstyle.

Thumbnail of user jessicac208
1 review
0 helpful votes
  • Send Message
October 2nd, 2017

Very good products. I could find everything I wanted and the prices where ok. But the webside needs a lot of improvement. Everything from its design to its user-friendliness is awful. Like useless search bar, non clickable buttons and super slow when updating.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

How do I know I can trust these reviews about YesStyle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about YesStyle?