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    YesStyle

YesStyle

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Overview

YesStyle has a rating of 2.3 stars from 615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 4th among Department Store sites.

  • Service
    121
  • Value
    114
  • Shipping
    125
  • Returns
    90
  • Quality
    109
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
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54
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How would you rate YesStyle?
Top Positive Review

“Amazing Products”

heized g.
10/7/23

YesStyle carries amazing asian beauty products and fashion. Most of the clothes I receive from here are exactly like how I expect, except there are a select few items that are different than I thought. Overall, this is a great site to buy beauty products that aren't as easily accessible. One of my orders with order number: 20469831, was my largest purchase of YesStyle and all the clothes came in very good quality! It came faster than I thought as well.

Date of experience: 7/3/23
See positive reviews
Top Critical Review

“The "small" would fit a 9-year-old. Does not refund”

Burr L.
6/19/24

I ordered a jacket in "small." I am a small or extra small size. The jacket arrived a month later and might fit a 9-year-old. The shoulders are 12 inches across. See photo. I wrote customer service about returning it for a refund. I was told to take photos with a yardstick. I did. Nine days later, I have not heard from them. Do not buy products from this Yesstyle!

Date of experience: 6/19/24
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Reviews (615)

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Reviews that mention popular keywords

store credit (28) customer service (122)
Thumbnail of user zaph
New Zealand
1 review
0 helpful votes
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April 2nd, 2014

Well there's not much to tell really as my first order is currently being processed. I anticipate good things, but am weary due to all of the horror stories there are about ordering online. I love the fashions on offer though so I am nervously walking out on a limb. Fingers crossed it doesn't break underneath me and result in a bad experience.

Date of experience: April 1, 2014

Thumbnail of user mickyr
India
2 reviews
3 helpful votes
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October 15th, 2016

Shopping for shoes is not easy, they don't provide pictures of the soles or up close images of product, mostly models displaying them. Also should have size converters when displaying overseas shoe sizes.

Date of experience: October 15, 2016

Thumbnail of user scarlettw25
Hong Kong
1 review
6 helpful votes
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February 23rd, 2022

Worst shopping experience ever.
Their return policy is ridiculous.
Refunds are only in the form of store credit but won't give your money back even if the product is out of stock after you have ordered & paid for it.
So basically they tie up your money.
I asked them to refund back to my card or I will have no choice but report to the consumer council. That's when they agreed to refund to my card but guess what they said, "we regret that we are unable to process any of your future orders/provide further service". How absurd. Cannot believe it's actually from Hong Kong.
Seriously I don't get how they have so many positive reviews.
Do yourself a favour and go for a store that will actually give you your money back.

Service
Value
Shipping
Returns
Quality

Date of experience: February 23, 2022

Thumbnail of user emilyj649
Georgia
1 review
4 helpful votes
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December 21st, 2022
Verified purchase

Zero regard for customers. Deceiving display of item (2 pieces, appeared as one set but it wasn't and nowhere in the page said so), I payed express delivery to no use, and their customer service is deplorable and a waste of time (no solutions). It pains me to disappoint my niece who asked me to give her clothes from this site, but I consider it learning: never again buy from yesstyle, ever.

Tip for consumers:
Always check customer reviews. Had I done so I would have saved myself money, time and aggravation. It was is not worth it. Zero.

Service
Value
Shipping
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Quality

Date of experience: December 21, 2022

Thumbnail of user amyy679
Georgia
1 review
0 helpful votes
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October 13th, 2022

If I could give minus stars I would. Absolute WORST online buying experience! It takes a hundred years for anything to ship and even longer to get a response from customer service. Don't expect transparency with your orders. What you can expect is high blood pressure and a massive headache.

Tip for consumers:
Don't.

Products used:
None. None of them bear resemblance to what I ordered.

Service
Value
Shipping
Returns
Quality

Date of experience: October 13, 2022

Thumbnail of user diaultluvrs
Massachusetts
1 review
1 helpful vote
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October 7th, 2023
Verified purchase

YesStyle carries amazing asian beauty products and fashion. Most of the clothes I receive from here are exactly like how I expect, except there are a select few items that are different than I thought. Overall, this is a great site to buy beauty products that aren't as easily accessible. One of my orders with order number: *******, was my largest purchase of YesStyle and all the clothes came in very good quality! It came faster than I thought as well.

Products used:
Cosmetics and clothing.

Service
Value
Shipping
Quality

Date of experience: July 3, 2023

Thumbnail of user mgribojedove
France
1 review
1 helpful vote
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April 17th, 2023

I ordered products for more than 60 euros and never received them, and when I asked for a refund, they said that they will not refund me because the package was destroyed in the post office. The post office told me that the package was returned to them.

Service
Value
Shipping
Returns
Quality

Date of experience: April 17, 2023

Thumbnail of user heatherh1031
Florida
36 reviews
21 helpful votes
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June 21st, 2021

This is the best store to get anything from clothing to skincare and makeup from Korea, Japan, Taiwan, and other Asia beauty. Very competitive prices, and you can earn points from doing honest reviews. In addition they have Influencer programs where you can choose a product each month at no cost (except shipping) and once approved you earn commission on any purchases made using your unique link/code. The only complaint (or would've been 5 stars) is shipping costs and time. For US expedited shipping it's $19! You'll receive your order in approximately 2 weeks or less. $9 regular shipping but takes at least 1 month. Used to be $5. So not sure I'll continue as an influencer for them.

Tip for consumers:
If you don't want to wait a month and has the cash get expedited shipping or you will wait, and wait.

Products used:
I've gotten clothes,makeup, skincare, and other beauty products.

Service
Value
Shipping
Returns
Quality

Date of experience: June 21, 2021

Thumbnail of user briannar78
Texas
1 review
7 helpful votes
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June 1st, 2021

On my second order, they did not include the promotional item, even though I paid for the qualifying item and it was listed on the invoice. After several days of emails, which included the suggestions of "try looking in the box again" and "did the package have a hole in it", they finally told me to buy from them again and maybe they would send it next time. So I emailed legal and requested my account be deleted, got a similar run around, and now months later I'm still getting random emails from them but they claim that "deletion can take several months".

Date of experience: June 1, 2021

Thumbnail of user ld235
Massachusetts
1 review
11 helpful votes
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January 20th, 2021

Ordered a shirt in "berry red". Received a flimsy, orange shirt that was all wrinkled. They don't even pay for return shipping and will give a store credit not a refund. After it took ages to receive the item.

Service
Value
Shipping
Returns
Quality

Date of experience: January 20, 2021

Thumbnail of user amparoa4
New York
1 review
21 helpful votes
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May 6th, 2020

Easy to find what you're looking for. Almost every product I was looking for had very specific information which I loved. Then there was a lot in Korean obviously but you can translate easily. Oh and you get a freebie at the end from their beauty collection like a face mask for example.

Date of experience: May 5, 2020

Thumbnail of user mimis11
Maine
2 reviews
14 helpful votes
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April 2nd, 2021

Ordered bunches of products in end Jan based on their beautiful pictures. Kept checking with they on delivery status, finally in end Feb, said some styles are out of stocks. Finally received the package, all are poorly made junk, nothing like the pictures showed on their site. Nothing! From material to colors to styles. Needed to spent $60 on shipping to return back the junk to their warehouse in Oregon the next day. USPS tracking said package arrived and was signed by their agent. Followed up on a few hundreds refund today, said they had never received the package.

Another Chinese site steal pictures from other sites, take forever to send out poor quality products and suck out $60 more on shipping for return. I should have known better

One more note, received email about data breach issue from this site, said my password and info are compromised. Ridiculous

Tip for consumers:
Do not buy from there. The pictures and the products are not the same

Products used:
A knitted pant, i kept just because I felt bad I had to return most. I shouldn’t

Date of experience: April 2, 2021

Thumbnail of user m.dahaman
Netherlands
1 review
0 helpful votes
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February 19th, 2024

I ordered in December and it's now end of February and still no delivery. I have contacted the customer support department and it seems he package is returned to the sender by DHL. So out of 'courtesy' the customer service team has offered to send a new order but I have to pay for all the additional costs. And the other option is to get a refund, minus the shipping costs, in store credit. Store credit! I want my money back and not store credit, as I'm never ordering at Yesstyle again. I have had this situation once before and I've frankly had enough of this. First they make you wait for months, which is okay since it's coming from China and South Korea. But when the package doesn't get delivered because the shipping company is making a mess out of things, they simply make YOU pay! This is outrageous!

Yesstyle makes customers pay for their wrongs instead of holding DHL accountable. Never order here otherwise you lose your money, because refunds are made in store credit, which means you have to use the credit to pay for another order.

Service
Value
Shipping
Returns
Quality

Date of experience: February 19, 2024

Thumbnail of user cherb108
Minnesota
1 review
8 helpful votes
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March 31st, 2021

Do Not buy from YesStyle.
Their prices are not that cheap.
The quality are so bad, you can smell plastic when you open the packages.
My packages took over 1 months.
You need to pay for your return items and also they won't give you a refund! Just a store credit!
I spent over $200 they won't give money back!

Service
Value
Shipping
Returns
Quality

Date of experience: March 31, 2021

Thumbnail of user tatianad1
California
1 review
3 helpful votes
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June 2nd, 2014

The clothes I ordered from this site arrived on time, but they were cheap and poorly made. There are no care instructions (such as machine wash, dry clean only, or hand wash), so it is difficult to keep the clothes in good shape.

Date of experience: June 2, 2014

Thumbnail of user loryt
Florida
10 reviews
8 helpful votes
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June 27th, 2017

Can find lots of things to buy here for me and my GF. The prices are too good to miss their offers.
The only thing I do not like in absolutely all online stores is that it's impossible to try anything on.

Date of experience: June 27, 2017

Thumbnail of user junek21
California
1 review
0 helpful votes
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July 7th, 2017

While they may have 80% sales, the original prices are unreasonable so the actual price was quite normal. Although it did save some money, do not believe the numbers. Quality seems okay from descriptions, but who knows.

Date of experience: July 6, 2017

Thumbnail of user emmal89
Canada
1 review
0 helpful votes
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July 1st, 2017

Used 3 times so far, clothing are not good with sizes and costs too much to return, very disappointed, ordered clip on earring but received a different one...
Other accessories are okay
Shipping time is normally long, takes about 1 month to receive

Date of experience: June 30, 2017

Thumbnail of user laurenc202
North Carolina
3 reviews
1 helpful vote
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April 19th, 2014

This website is extremely user friendly. Sizing charts are available for products so easy conversions can be made for each item. The ability to search by brand is super helpful! (Among other search criteria.) They also track your packages. Safe, trustworthy site. Love it! :D

Date of experience: April 19, 2014

Thumbnail of user daphnef4
California
1 review
0 helpful votes
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September 2nd, 2017

Some purchases turned out pretty okay. I've only ordered twice and I haven't necessarily found something from here that I'm totally in love with. Their selection of clothing is really stylish and interesting and definitely hard to find in stores nearby, so I'm giving it another shot!

Date of experience: September 2, 2017

Thumbnail of user annas79
Washington
2 reviews
11 helpful votes
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October 2nd, 2017

I've been a loyal Yesstyle for over 2 years now! I'm pretty happy with most of my purchases! Just gotta check the sizing and reviews first!:)
I recommend this website for anyone looking for Asian style clothing, skincare, etc! Really great!

Date of experience: October 1, 2017

Thumbnail of user joycel46
Singapore
1 review
0 helpful votes
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November 18th, 2016

Very unpleasant experience, bought 3 times and always late for delivery, Yesstyle service is totally sucks!

I placed order a month ago, they accepted my order and I waited for a month, eventually just simply cancel my order and refund me without getting my consent!

Their reason will definitely make you laugh! They explained order cancel due to no stock, they had tried their best to source from their supplier but not avail. This is the funniest part! The system shown "usually ship within 7 to 14 days" they explained it does not mean to have stock! But why didn't they put "no stock" or not available"?

Although argued with them by email few times, they would never do anything to pacify their customer, and they insisted their information was not misleading their customer... sad!

Good luck for those new buyer!

Date of experience: November 18, 2016

Thumbnail of user cathyh276
Netherlands
1 review
21 helpful votes
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June 10th, 2020

I've been using YesStyle for years to get my hands on affordable Korean skincare & makeup, as well as some cute jewelry every now and then. Their huge collection is what makes the website great, and the prices are fair.
The only reason why I'm not giving it five stars is because shipping can take quite long sometimes, though they do make this known and are transparent about how long it will take.
Another reason why is because they recently upped their minimum purchase amount for free shipping to 65 euros whereas it used to be 35 euros, which is a pretty big (and unfortunate) change.
I would definitely recommend this website if you don't mind waiting a bit for the order to arrive!

Date of experience: June 10, 2020

Thumbnail of user rachela72
Ukraine
1 review
1 helpful vote
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September 25th, 2017

I high recommend this website. Its a great place to get Asian Beauty, Style and Fashion with affordable prices, great discounts, good customer services and support (I've experienced it) and fast shipping internationally. You can get anything on this website, for "him", "her", or even "the little one". Just like walking into your regular shopping mall

Tip for consumers:
be more attentive to the sizes and product information/details and you'll be fine

Service
Value
Shipping
Quality

Date of experience: September 24, 2017

Thumbnail of user hannahy10
Hannah Y.
Canada
1 review
1 helpful vote
  • Send Message
April 24th, 2019

I've been completely satisfied with all of my YesStyle purchases so far! The quality is amazing, considering the affordable prices and they have a very wide range of products as well (clothing, makeup, accessories, etc.). It usually takes a couple weeks to deliver, which really isn't so bad considering that it ships from Asia. 100% recommend!!

Service
Value
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Quality

Date of experience: April 24, 2019

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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