YesStyle

I'm currently their silver member. Already made more than 5 purchases.
Shipment time always long and it's the only online shopping site that didn't cover local VAT in advance and ask us(consumer) to pay in advance and then get a refund later.
As for customer service, I can only rate it at 3. As I asked for product replacement, feedback time/response time always longer than one week.
Overall. If you could find other website for shipping Korean /Japanese beauty brands, don't use them.

I wanted a refund but their offer was store credit which is completely against customer rights. I didn't use nor open any product and immediately returned it because I had to pay a high amount of money for custom clearance. So every time I order something, I'll need to pay the custom clearance fee which means that I'll not order anything else! That's why I want to get my money back! I don't need any store credit. And didn't know it's such a bad company.

Be warned! Once they take your money you won't see it ever again and there are very high chances that nor your order. They will make anything up to make shipping slow and even if your order has not been shipped they won't issue a refund. And because I got Pay Pal involved in the issue they are making me wait 3 more business days. I am empty handed. No money, no items and not even a reply from customer service. Avoid the headache, avoid dealing with this website because it seems that is run by ghosts.

I only bought a few items, all of which were small items which were said to be in stock within 24 hours. They take DAYS to do a single step and it's honestly outrageous and extremely frustrating. Never reliable to be punctual ever if you're buying something for an event it's been saying "preparing to ship" for ages now and that usps still hasn't received it. Horrible management first time buying from the site in a while and it's just as bad as before, they don't bother improving.

I have placed my LAST order with this company; never again. One item is missing from a recent order and after contacting YesStyle, this is the response I received: "We apologize that you have received the parcel tampered. Please contact customs to identify if the product has been confiscated." Say, what?! I have never contacted customs before and don't even know how to proceed with that. Why are they not the ones investigating? Why is the burden on me? Can't be serious! Was this item missing from other customers' orders? If yes, then you should figure it's due to customs. Unbelievable! Horrible customer service.

I ordered 100$ worth of clothes (8 items) off of YesStyle and was thoroughly disappointed with the quality and look of the clothing. I ordered two different pairs of pants that were supposed to be low rise. They look identical and are both high rise. The shirts I ordered were okay but one of them was horrendous. It was a white long sleeve that appears baggy on the site. However when it arrived it was oddly hemmed and was much smaller than it was portrayed. Another shirt that I ordered did look like how it looked online but the design was half way removed as if it was heavily worn before it was shipped to me. Overall I would give this site a 3/10 because a few of the clothes were quality pieces but most of them were hot garbage. I would not buy from here again and DO NOT recommend.

Said the items were ready to ship in 24h, but took a month and a half. They also get rid of the Australia return address, so now if you want to return an item, you have to pay $60-$80 for the shipping fee back to their warehouse in Hongkong. Ridiculous and customer services are no help. MAD! Highly recommended to avoid this website at all cost if you don't want to ruin your day!

Got my £73 parcel delivered to the wrong address and refuse to help. I tried contacting the delivery company they use and I have never heard of it before and they made fun of my emails! They are scammers and thieves. I had to go open a case at paypal to get my money back Absolutely horrified at how little they tried to help a 10-year supporting customer. Will NEVER be buying from them again.

What a joke! A refund of $5.00 for a no button hole made in the jeans and they said not it's defective "just cut one in the jeans"! Like what the heck are you serious! They sell inferior quality, no button hole and lousy made jeans with a design that is cheaply done and do not fit a average teenager at a X-large and terrible customer service. I wouldn't even buy my son a piece lint from this company ever again it probably would be defective, talk about ripping off consumers not even a full refund but $5.00 then tell to agree to it! Disgusting!

Ordered a total of 5 Purito Daily Go To Sunscreens, and they were all either fake or defective. Didn't know it at the time because I had nothing to compare them to. When I went to Korea and bought the real Purito sunscreen from there, that's when I discovered that the ones I received from YesStyle were completely different! All 5 were yellow in color and really runny and oily (left in photo). The credible one I got in Korea was white and thicker in consistency (right in photo). They also refused to reimburse me for the defective items because it was past the 14 day return policy. I kept telling them it was because I had nothing to compare the sunscreens to and just thought they came like that originally. Definitely not buying anything from these guys ever again. Cannot be trusted.

They keep the money and they don't sent out the product. They just said the product on longer exist but why do you sell it on your page? I still haven't receive the product or refund after several issue chase up with them.
This is totally a scammer! Terrible website!

The products itself are real, but the shipping is terrible. I made an order with express shipping which is supposed to take 3-5 days to arrive, but its been over a week and my order is still "processing".

I ordered for the first time from yesstyle by the end of April and it only came June 8! I tried messaging them and literally they blew me off. The products boxes all have dents, and one of them was open!
And I know that this is not a big deal but on the site it says free samples, I got one tiny bag and that's it.

In comparison I've ordered from a site named josle, took them 2 weeks and I got a BAG of sample for half the amount of what I ordered from yesstyle. If you want to order k-beauty just order from josle!

This is a totally red flag. They told me they shipped my order but USPS told me that they didn't receive anything from them yet. I contacted them consistently and then they sent actual products. But another red flag, I got my items from China Ebay wtf. I would have never used this scam like website if I knew they are Chinese company.

On their website, there is no stocks availability advice when I purchased the product. They do not have the products I purchased in stocks. I have waited a few days and their order information indicated I need to wait until they have stocks. Contacted their customer service centre. Basically told me I need to wait more until they have stocks. If you do not have stocks, why the hell do not suggest on your website? I then apply for refund and received it within 7 business days. Bad experience with yesstyle, will not recommend to fiends, nor use it again.

I was in HK for 3 weeks and the first thing i was excited to buy is some Asian skincare, thought the company is based in HK and it say the delivery time is 1-3 days, i would get some products to try in a few days. I bought almost 200 USD. I should have read reviews online first before trusting this company.
Turns out i didn't get it 20 days after i placed the order. Their customer service is slow takes days to reply. I still haven't received yet and i'm leaving HK tomorrow, i will probably missed and lost the package.

They are scamming their customers by delaying order since we already paid in advance.
I placed the order since Feb.2024 and my delivery date is unknown until this point. Initially, it is March 04 and now they gave me no delivery date and wont refund my payment.

YesStyle is an online website that carries heaps of Korean fashion and beauty products. Personally, I love shopping from there as they have a huge selection of clothing at really affordable prices. The quality is generally good (although there can be hit and misses - read reviews on their website before purchasing!), and the clothes look exactly like the picture as advertised. Sizing wise, I generally recommend sizing up! Shipping does take 1-2 months, but if you get heaps from the website at once its definitely worth the wait!

We are not satisfied with neither the clothes nor the return policy. The clothes did not come as they looked on the website and had poor sewing and bad quality. When we tried to return it, they had many rules about their returns and we had to pay our own shipping fee as well. We are very disappointed with our order and we will never shop there again.

It is a really trustable site and you do save a lot of money, but you want to order things a month or so in advance or have great patience with it. I ordered 6 things and it didn't ship off until a little over a month later because they were waiting for a product that was out of stock and took a good 3 weeks to get there.it then didn't ship out for another week, and if you decide to use the free standard shipping option it take 10-14 days to get there EXCLUDING WEEKENDS. So be awake of the amount of time it takes to get to your home, and also be aware that the tracking number won't come into play for about 3-5 business days after you package was shipped off. So either make sure that all of your products are in-stock when you purchase or pay the few extra bucks for the Express shipping option so it gets to your home faster. But either way your gonna need to be very patient waiting for that box of stuff to actually get there. But the good thing is nothing came damaged.

Ordered 3 bottles of shampoo from them saying in stock and shipping next week. Waiting 3 weeks for no response. Eventually went to check to see what's up and saw that it got changed to "processing". Contacted them 3x with no response. They only have an email and no phone number. Eventually they said they didn't have the items in stock. Wouldn't give a refund. I had to get a chargeback done on the credit card. Bunch of scammers and liars.

Items in my order were not in stock- after waiting a month and not recieving any items I asked to cancel my order and for a full refund. Yesstyle agreed but after another month I have yet to recieve a refund. I have tried to contact customer services (an impossible task if you want a helpful response) and they are telling me it's a problem with MY bank and I need to wait. It's been 22 business days and nothing. Avoid this company their customer care is SHOCKING and they only want your money.

My order was returned to yesstyle because there were complications with the delivery. These complications werent my fault. After that i received an email that i needed to pay the shipment costs. I explained that the return wasnt my fault. I kept receiving the same email for like 10 times and they said i still had to pay. Eventually i paid to receive my money back. It took about 2 months before i received my money.