YesStyle has a rating of 2.3 stars from 615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 4th among Department Store sites.
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YesStyle carries amazing asian beauty products and fashion. Most of the clothes I receive from here are exactly like how I expect, except there are a select few items that are different than I thought. Overall, this is a great site to buy beauty products that aren't as easily accessible. One of my orders with order number: 20469831, was my largest purchase of YesStyle and all the clothes came in very good quality! It came faster than I thought as well.
I ordered a jacket in "small." I am a small or extra small size. The jacket arrived a month later and might fit a 9-year-old. The shoulders are 12 inches across. See photo. I wrote customer service about returning it for a refund. I was told to take photos with a yardstick. I did. Nine days later, I have not heard from them. Do not buy products from this Yesstyle!
If a customer buys over $100 worth of items, it should qualify for free shipping, especially with joe slow the shipping takes. Besides that the products are legit. I was a bit skeptical at first but I've received everything.
Date of experience: July 16, 2020
I have been ordering with YesStyle for the past 7 years. I am not gonna lie, some products i absolutely love. Some are just totally disappointed. Did i return those bad ones? No, it's too much work. My advice to you is that you must get 2 to 3 cm larger than your actual measurement so that you can feel comfortable for movement. Do not wash these clothes in the washing machine and hang dry them because they will be ruin. Their Smalls are like XXS and Medium/Large are like S
Most of the quality are more bad than good. However i would say that never buy any cloth that have never been reviewed on. They might looks nice and ironed on the model; however, when they ship it to you, it will be compacted as small as possible. They wanted to air seal all of their shipping so your order would be folded and lighter weight. When you open these packages it might leave your product with some ridiculous fold marks.
Date of experience: June 25, 2017
Paid for over 250 USD in clothes/shipping. It's been more than a week since my order was supposed to arrive. This is especially miserable because I was really looking forward to everything I had purchased and the site seemed quite trustworthy@ the time
Tip for consumers:
Just don't.
Date of experience: January 1, 2016
Overall, there clothes are very unique. Some clothes do some with good quality and some don't. I never had a complaint about their shipping or receiving an item drastically different than what I had originally bought for.
The only thing is that I wish they had more coupon codes, or else you would see me shopping on yesstyle often!
Date of experience: May 29, 2017
I have ordered a few times from YesStyle. I mostly order in big batches so it takes awhile to ship but nothing over two weeks MAX. I usually order Korean skincare products, clothing, and jewelry. It has been a couple months since my last few orders and those items are still holding up finely. YesStyle also has package tracking so you can check up on it whenever. Always do look/read reviews on the items you may be getting and don't be afraid to choose items that may have no review. For items with no review you can't expect much but to go with your gut for sizing and such. YesStyle is a great website if your looking for good quality products at affordable prices.
Date of experience: August 6, 2019
Beware if you order something, they take FOREVER to ship items. Probably 2-3 times longer than they say. I usually receive my order about a month or more after I placed it. 95% chance items in your order will be cancelled later on because they're out of stock. In my opinion, not very cheap either.
Date of experience: May 8, 2013
Yesstyle items are a better alternative for fast fashion than other websites out there. However, the process of returning items is such a stressing and horrible experience. I've waited 2 months for any sort of refund because they got the information mixed up. They don't cover the return shipping either which I paid almost $20 for. Best bet for unwanted items is to resell it.
Unless their return shipping improves, I don't think I'll be purchasing from them for fear of wrong sizes and not being able to get my money back. A true waste of money.
Date of experience: September 12, 2022
Yesstyle is a great source for browsing fashion and accessories that are not easily found here in the states. Everything looks so cute online, but the only issue is, you cannot tell what the quality of the clothes are and also fit can be way off. A lot of the one-size items can either be too big or too small, there isn't really a consistency with the sizing. Even the S, M, L sizing is a gamble sometimes and I go by the measurements too. Wish there were an easier way for clothing purchase and/or returns for incorrect sizing. As for their accessories and other goods like purses, they've actually been pretty good. All of the bags that I have bought are as pictured; granted they are only PU material (synthetic). I'd say yesstyle is a good resource for browsing what's available in Asia as there is so much more selection there.
Date of experience: July 8, 2017
I love this site so much. It has so much, especially my favorite Korean/Japanese beauty and fashion products that are not available in Canada which I would either have to get through amazon or ebay. I end up spending hours on here but there are a lot of items that are worth the price.
Date of experience: April 1, 2018
I used to buy from YesStyle since 2 years ago, but recently, their quality has gone down so much-- the new clothes I received were pilling and super thin and see through. It is honestly such a hit or miss. I also returned something, but YesStyle claims they haven't received it and won't refund me so I am at a loss of $70. I have told all my friends to never buy from Yesstyle and I would personally never buy from this company ever again. It is such a waste of time and energy, and it is such a scam honestly- quality and customer service both suck so much.
Tip for consumers:
just don't use this site.
Products used:
things i could not return
Date of experience: January 20, 2022
When your item comes in about 2 and a half months, if you need to exchange the size which will be about 3 sizes smaller than you ordered, you will spend a whole day trying to figure out how to return it, as the pages you try to go to according to their instructions do not exist, and you will write multiple letters with no response except an automated message saying your email has been received, but then nothing, ever. If you simply send the item back, you will never get any money back, so you might as well donate it to your local charity thrift store.
Date of experience: April 29, 2017
Some stuff is hit or miss! I have ordered a few times and a jacket was not as pictured. Also noticed a lot of loose thread on most of the items!
If they can ship out what is available right away instead of waiting for the other items to come in. I waited over 3 weeks for an order to arrive to NYC.
Having said all that I enjoy the large variety and good prices for moderate quality and stylish clothes!
Date of experience: March 26, 2017
Yesstyle is one of the very few sites that sent my order complete. Did not have a good exp with some other sites where they sent me late orders or even incomplete despite having made full payment.
Had ordered cosmetics/skincare and received the best quality and fast service. Am very happy with the site.
Will order regularly.
Date of experience: November 9, 2016
After being abroad for quite awhile, I found that YesStyle has some on my favorite make-up products that comes cheap when it is on sale.The product quality never fails me. I have not really bought any clothes however, I am cautious because of the sizing. One thing that I do like is the everyday free give aways!
Date of experience: September 26, 2017
The quality of products varies a lot over different brands; some may arrive imitation products. The return policy is terribly inconvenient to customers; you have to dispute the refund transactions several times for long periods, whilst the competitor company Zalora does this better than Yesstyle.
Date of experience: August 29, 2017
I ordered several things to be shipped express and was promised, a ultimate beauty pack, free fragrance sample, free beauty sample.
They took over 2 weeks trying to get one more product without even notifying me. In the end cancelled the order for the product they were waiting for and wasted the time they kept me waiting, then they didn't even send what was promised.
I've had such bad service, I don't intend on buying anything from them again. They're clothing quality is a cheap replica of whatever they see.
It's a site to stay away from. They're just scams
Date of experience: June 14, 2014
Company sucks, think it's run by communist dictators because the house makes all the rules. There is no customer service and your lucky if you get any satisfaction.The whole business philosophy is to get you order and credit card number and then they own you. No refunds no matter how they screw up. My recommendation is to stay far away from this scam, there's too many good clothing retailers in the USA.
Tip for consumers:
Stay away! Think if you try them you will probably be sorry.
Date of experience: December 5, 2014
I've been waiting over a month for my order which still hasn't arrived!
I ordered my outfit for a special occasion which has come and gone so I actually no longer need it.
Absolutely hopeless! Will never order from this company again
I'm only giving 1 star as I can't give zero stars!
Date of experience: August 4, 2022
I placed an order since end of March and haven't received it yet, after back and forth emails enquiring, they provided several tracking links, either the package status never have any progress stuck in a location, or simply information not accurate. The worst thing was, I asked for a refund, they decided not to respond to my email anymore! I don't know what to do now and l am stuck! I definitely do not recommend to order from this company!
Date of experience: June 3, 2020
Takes ages for shipments to be delivered in HK. You wait and wait and then they come back saying an item cannot be sent, etc. etc. Delaying the shipment even further.
Another thing is the sizes, they are often incorrect, so you end up with clothes that don't fit or are a couple of sizes smaller... their prices are not so great either... similar or same products are found at other sites for less... though they have a wide choice of items, they seem to be operating quite badly.
Date of experience: July 2, 2017
Recently placed an order for some cosmetic items that were in stock, received e-mail saying it was shipped. It has been over 14 business days and there is no sign of delivery and no tracking code provided. I am not happy about the situation at all, I have ordered from overseas companies many times and i never had a problem with shipping. I will not order from this company again and i just hope at this point i will get my items.
Date of experience: November 3, 2013
There was lots to choose from and great prices! I am interested in Japanese and Korean skincare but they are not easily accessible where I live so YesStyle is a great option for me. The only con was some of my items would not ship for 21 days delaying my whole order.
Date of experience: May 22, 2020
Would not buy from this company again. Spent over 300.00 and ended up returning everything. Poor quality. 65.00 to ship back and now I've been told I can only get a store credit. I'm out $365.00 on this store. Good luck trying to get a hold of them too! Do yourself a favor and go to another store that will give you your money back.
Date of experience: September 28, 2021
But website needs urgent upgrade! After entering the page for one particular item abd click 'return' or 'back arrow' to the previous browsing page, it just fails to get back to your last page but always land randomly on a few pages back, which is so lame and super low tech. This definitely discourages surfers to shop as it is such a bore & a waste of time having to scroll down a few pages in order to reach the last page you have just browsed.
In this age of time, almost all online shopping websites are much more sophisticated, efficient and user-friendly. YesStyle MUST rectify this IT deficiency in order to stay competitive.
Date of experience: April 14, 2017
YesStyle seems like a great place to buy clothing at first but their site is very misleading and I've experienced nothing but disappointment one after another. I really like their clothes but I've experienced too many problems. They've given me the right product in the wrong size or color and they've also given me a product which appears to be the one I ordered but it's actually not.
And they do not offer ANY compensation whatsoever. You can't even return anything because they never answer their phones and don't address the issue properly. I've been occasionally ordering clothes from them for over 3 years now and I've had a problem 3/4 of the times. If you have lots of money to waste away on products you didn't order then YesStyle is a good place to buy certain clothes.
Thanks to anyone who read all of this because YesStyle never seem to read any of my emails. They just copy and paste the same apology over and over again.
Date of experience: February 15, 2012
Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.
Hi Lisa,
Thank you for your comment.
We are sorry to hear that you were unable to obtain a return authorization successfully and may still be waiting for a reply from our Customer Service Team. For returns that may have already passed the deadline. You would no longer be able to request this through your YesStyle.com account. Customers are welcome to contact us so we may check if the items are eligible for returns.
You may provide us your order number here for further follow up with our Customer Service team urgently. Due to the volume of queries, we apologize that our Team may only be able to reply to you in 2-3 days by email. We appreciate your understanding