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    YesStyle

YesStyle

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Overview

YesStyle has a rating of 2.8 stars from 615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 4th among Department Store sites.

  • Service
    121
  • Value
    114
  • Shipping
    125
  • Returns
    90
  • Quality
    109
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
View ratings trends
54
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How would you rate YesStyle?
Top Positive Review

“Great place to get variation of jeans/pants”

J F.
1/15/21

For this specific review video, I talk about their jeans, which is one of the more difficult items to purchase from their site. However, if you look at the reviews and know which one is best to buy you can get some really good ones at great prices! I definitely can say I've bought some gems because they have different styles and they are priced quite fairly in my opinion. Watch the video to see me review the YesStyle jeans I got! If you're interested, you can check out my channel (justjoanne) for more detailed reviews and on even more items!

Date of experience: 1/14/21
See positive reviews
Top Critical Review

“Disappointed buying experience”

J C.
12/9/24

Do not buy from this company, I haven't received the product for over 1 month and the CS are not helping, just keep asking me to wait without any follow up action! I am so disappointed with my first purchase!

Date of experience: 12/9/24
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Reviews (615)

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Reviews that mention popular keywords

store credit (28) customer service (122)
Thumbnail of user jacobd153
North Carolina
1 review
0 helpful votes
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August 2nd, 2020

I LOVE this site. They provide amazing prices for korean skin care products. They have the most popular brands like Purito, COSRX, iUnik, and many many more. I love the way they give benefits to their customers as well. On top of cheaper prices, the provide even more discounts, getting you the best possible price for the best products. 10/10 would recommend and will defiantly keep buying from them!

Date of experience: August 2, 2020

Thumbnail of user tianaj
Australia
6 reviews
37 helpful votes
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February 24th, 2014

Nothing but trouble with Yesstyle.com.

Ordered my item on the 29th of January, had to wait 20 days for them to ship my purchase, even when it said on the product page that it would be sent within 7-14 days. They supposedly shipped my item on February 18th, but they didn't offer a Tracking Number until a week later. Today, I went to track my order using the Tracking Number, and apparently it doesn't even exist.

I was told I'd receive my item 7-14 business days starting after February 18th. However, I have no idea if I'm ever going to receive it considering I can't even track where it is; I have no proof that it's even been shipped.

If I don't receive my purchase, and even if I do, it'll be the last time I ever shop at Yesstyle.com.

Date of experience: February 24, 2014

Thumbnail of user enricap
Italy
1 review
0 helpful votes
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May 6th, 2019

YesStyle is a warranty for your beauty shopping, but you can find lots of other things you surely cannot miss, dresses for example: coats and langerie are so beautiful and original. Korean beauty produts are the best I've ever used and here you can find many many offers.

Date of experience: May 5, 2019

Thumbnail of user megg97
GB
1 review
2 helpful votes
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May 3rd, 2023

I ordered a water tint from here and when I payed it said that it was in stock and that it would be arriving the following week so I pay and im happy but then I get an order confirmation email and it says it wont be arriving for at least 2 weeks coz now the water tint wasn't in stock. So annoyed coz I needed it for a party and they don't let u cancel your order so I can't go buy it somewhere else.

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2023

Thumbnail of user maggyl
Australia
1 review
5 helpful votes
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March 27th, 2016

So I made an order and tried to check out with PayPal. After signing into PayPal the website itself said that I can check out with PayPal however I must give the website all of my information again. I have never been asked to do that when online shopping.

Date of experience: March 27, 2016

Thumbnail of user ronneld
California
3 reviews
0 helpful votes
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August 23rd, 2021
Verified purchase

I finally found an online store that offer lots of mock long sleeve shirts. Wide array of choices, some a little bit pricey though. Free express shipping and an additional 10% discount is rad!

Tip for consumers:
Use coupon codes. There is a free express shipping

Products used:
Mock sleeve shirts

Value
Shipping

Date of experience: August 23, 2021

Thumbnail of user catf9
GB
1 review
0 helpful votes
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July 18th, 2017

I bought a number of products on the Yesstyle website on the 24th of June and paid for Express Delivery, guaranteeing they would be delivered within five days. I was buying makeup to wear at my wedding, so receiving the order on time was especially important. It is now the 18th of July and I have received nothing. The website says that they were shipped on the 26th but there has been no tracking details added.
I have now contacted them three times via their website, twice receiving automated replies saying that I just have to wait, and a third saying they would contact the shipping agent to which I have had no update.
I have no faith at all that I will ever receive the products I have paid for.
Avoid this website like the plague.

UPDATE: This morning they admitted that they can find my order and offered me a refund. Although I would rather have received the products, I am satisfied with that.

Tip for consumers:
Don't expect your delivery will arrive on time, even if you have paid extra for express shipping.

Service
Value
Shipping

Date of experience: July 18, 2017

Thumbnail of user borac1
Georgia
2 reviews
2 helpful votes
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September 8th, 2022
Verified purchase

The products, coming from Asia, are often very low quality and any wording/letters on garments are often jumbled messes with absolutely no cohesion or comprehensibility. Though items may be advertised as "usually shipped within 24 hours", they often are not. Items, especially beauty products, may also feature a Japanese or Korean flag, suggesting that these products are coming from there, but they all come from Hong Kong, so it has no impact on how long it takes to ship. I recently had a package be shipped but not reach the mail carrier for about 2 months and when I reached out to customer service, they were very unhelpful. They simply recited that my items were shipped 2 months ago and should arrive within 10-14 business days (which it obviously did not) and gave me no way to follow up.

Edit: The day after I posted this review my package arrived at USPS and they delivered it within the day. Don't bother paying extra for express delivery or splitting your order to get more readily available items faster because it'll all take the same amount of time regardless.

Tip for consumers:
Do not buy clothes or place very large orders. Small cosmetics such as a small lip tint are usually okay and arrive within 5 weeks.

Date of experience: September 8, 2022

Thumbnail of user jeanniez
New York
1 review
2 helpful votes
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March 21st, 2014

I like that YesStyle offers a lot of products from Asia wherein the products might be harder to find in other countries. Although the shipping does take an awful long time (still waiting on my order from 3/10), at least you only pay $2.99 for standard shipping, which is cheap enough for me.

One thing that kind of bugs me is that some products might be a bit overpriced such as an Etude House product that's normally around 7~8USD can be around 10~17USD on YesStyle. I realized that after ordering some Etude House products, YesStyle has to order the products first and then they ship the products to you, as the products are not already in their inventory. Not sure if this is true for all items listed on their website though.

Date of experience: March 21, 2014

Thumbnail of user carll46
France
2 reviews
1 helpful vote
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July 5th, 2017

I have been a customer of YesStyle, since 2010, and since the very first time, I always have enjoyed the diversity of the catalogue and the choice that is so different from any other Fashion & Style online sale website. And as an european citizen, this is a great satisfaction, to be able to find articles that aren't european standards, because I don't like to wear the same thing as the people I'll cross in my everyday's life, plus I like customized things, so... YesStyle offers me the chance to find articles that look like nothing you'll find here in Europe.

Thank you and long life to your website.

Date of experience: July 5, 2017

Thumbnail of user lit27
Texas
1 review
4 helpful votes
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February 19th, 2023
Verified purchase

This website is a scam. Yesstyle took your money first then wait couple weeks for all the items from different vendors to arrived in their shipping center. On shipping description said 1-2 weeks but I received my package 1 month later. Bought jackets and coats from Korea, the prices are high so I expected good quality. But when I got the clothes, everything is either oversize (most the clothes are one size), wrong color, brand tags looked ratchet or ripped. I return the package back then contacted customer service but never get a respond or refund. Until I sent a dispute on PayPal, customer service contact me and said " do not dispute we will give you store credit" if you dispute you cannot use any credit from them or even log in to their website. They selling clothes in the U.S and has office in PortLand so when I return to the address they provide in Portland but they told me to wait until their office in Hong Kong or China receive the package the I got store credit. But they never give me the next tracking number when their office in U.S ship to HK. Bad customer services, low quality clothes, and super slow shipping. Honestly, why would I want their store credit when everything is low quality :(

Tip for consumers:
Do not buy please run away I lost $242

Products used:
Clothes

Service
Value
Shipping
Returns
Quality

Date of experience: February 19, 2023

Thumbnail of user irism222
Colorado
2 reviews
8 helpful votes
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January 25th, 2024

Working with this company has been extremely frustrating. I placed my order on October 30,2023, and it still has not arrived; today is Jan 25,2024. Unfortunately, USPS lost my package. After some back and forth, providing proof from USPS, and confirming 3 times that I never received the package with Yesstyle, a re-shipment order was placed. This happened on Jan 3,2024. It is now Jan 24 and they still haven't shipped it. It took them a week because they needed to "source the product." This never made sense to me considering my original shipment was sent the next day. Also, every single product I ordered originally was in stock. On Jan 16 I finally received an updated tracking code because they successfully sourced the products; however, as of today Jan 25, the tracking status is "USPS is awaiting your item, as the merchant has received the order at 6:14 pm on January 16,2024. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries." This means the company is holding the package and not actually shipping it out. Working with this company has been a horrible experience at every single turn. Nothing is easy, nothing is convenient, and they continue to make false promises. Responses from them take 3-5 business days and are rarely helpful. I have spent so much of my time and energy on this- I have spent countless hours talking to either USPS trying to find the package or Yesstyle trying to get a re-shipment. It's like pulling teeth! I'm consistently lied to about the re-shipment; I don't think the company has any intention of actually sending the package back out. I've had to open about 4 customer service inquiries because responding is so difficult. So I'd recommend that people go just about anywhere else. There is no reason why my original order was shipped the very next day while this re-shipment process has taken almost a month. Save yourself some time and frustration and avoid this company. If anything goes wrong, they will not be of any help or fix anything.

Products used:
Nothing because I never recieved any of them

Service
Shipping
Returns

Date of experience: January 25, 2024

Thumbnail of user ebonyr54
California
1 review
2 helpful votes
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December 23rd, 2021

Oh! You mean FRIDA KAHLO, the infamous Mexican Painter? THE ICON? NO, thats not a watermark on the pics, we just totally misspelled the name but are not going to admit it. We produced 200 million of these and we are going to sell the misspelled bags anyway! What you see, is what you get. Here is a return label to send back at YOUR COST.

NEVER AGAIN.

Tip for consumers:
Stay away!

Products used:
None.

Date of experience: December 23, 2021

Thumbnail of user christinav3
New York
1 review
4 helpful votes
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December 27th, 2013

I ordered something from this website a few months ago and was really pleased with the item and the service. I got it a lot faster than I was expecting and was really happy so I took a chance on December 3rd to order two other items... bad choice on my part. I DID get a tracking code but it hasn't been updated since the 6th of December and it is not the 27th of December. Whenever I send an email to customer support (I have done so twice) I just get the same copy/pasted response about how the tracker might not update frequently (In this case not once since I got it). Really really displeased, I will be surprised if I even get my items at this point.

Date of experience: December 27, 2013

Thumbnail of user yuresus
France
1 review
0 helpful votes
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July 9th, 2017

You have to be very careful about the size of the clothes if you're more than 1m63. I'm 1m69 and I wear XS/S in France but on yesstyle the XS of France corresponds to their M size, and even L (for the breast size 85C for example).
The delivery time is between 2 weeks, if it's fast, and 1 month. So be patient! But I like the products offered on the site and the service is always available if you encounter a problem with the contents of the order. They're always there to help customers,!
So I like yesstyle but just be careful about the size (in the description of the item) and the quality in some cases. It happens that the picture doesn't correspond to the actual item, so check the customer's reviews with items if you have any doubts!

Date of experience: July 9, 2017

Thumbnail of user peaces
Illinois
1 review
20 helpful votes
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December 2nd, 2014

HOW sad is it that the site owners go on to sitejabber to write up fake awesome 5 star reviews?! You can TOTALLY tell because each 5 star review is from a BRAND new reviewer. Get outta here, this place sucks.

Date of experience: December 2, 2014

Thumbnail of user anniet144
Oklahoma
1 review
2 helpful votes
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March 27th, 2022

I selected all items that mentioned "in stock ready for ship" but have not received after 3 weeks since March 3rd, 2022. The USPS shipping tracking number was created and provided but the items have not been sent yet. I sent an email to customer service and they still used COVID-19 pandemic as an excuse.

Date of experience: March 27, 2022

Thumbnail of user pamelal54
GB
1 review
0 helpful votes
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April 9th, 2017

The registration form design was unnecessarily complicated and the process from page to page was unclear. As a new customer I was offered a 10% discount code when I registered and then when I got to checkout I was told I couldn't use it because my order was under some cash limit. This wasn't said when it was offered. This was a crap customer experience.

Date of experience: April 9, 2017

Thumbnail of user cherylf8
Quality A. – YesStyle Rep

Hi Pamela,

Thank you for your comment.

A minimum purchase amount of US$ 35, or equivalent amount in other currencies, is required to use this coupon. For T &Cs, please refer to http://www.yesstyle.com/en/extra-10-off-your-first-purchase/help/section.html/hsi.1862

Regards,
YesStyle

Thumbnail of user mmk2
India
1 review
0 helpful votes
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January 4th, 2017

Hi, I feel secure way of billng is needed. I am first time user of this site. I had bad expirience earlier with international shipping. I hope this is not the case here.

I will write a review one again when I recieve the product.

Date of experience: January 1, 2017

Thumbnail of user cherylf8
Quality A. – YesStyle Rep

Hi mm,

Thank you for your comment.

When you place orders or access your account information, a secure server is employed. All information you input is encrypted by the secure server layer (SSL) before it is sent to us and all the customer data we collect is similarly protected against unauthorized access.

If you have any doubt regarding the safety of web links, please kindly forward the original link with the attachments to service-reply@yesstyle.com. Our team will follow up with your case.

Regards,
YesStyle Team

Thumbnail of user irener11
Kansas
11 reviews
9 helpful votes
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July 15th, 2017

With all the times I have ordered from this store... I have Never been disappointed. They really care about our shopping experience, I REALLY enjoy shopping with Yesstyle I know I can count on them for quality and getting what I ordered. Love you Yesstyle

Date of experience: July 14, 2017

Thumbnail of user maryc5138
New York
1 review
2 helpful votes
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September 18th, 2023

Took a month to tell me 1 of only 2 items are not available and say here's credit. I flipped out. Then never gave any discount for your troubles and shipped out the item so late. NEVER! AGAIN! THEY ARE THE WORST SERVICES EVER.

Products used:
Shirt and skirt

Service
Value
Shipping
Returns
Quality

Date of experience: September 18, 2023

Thumbnail of user rivak1
New York
1 review
0 helpful votes
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June 7th, 2017

First time ordering on this website, cloth are cute on the pictures... and hopefully good in real life too, don't know yet... we'll tell you as soon as will find out myself ;)

Date of experience: June 6, 2017

Thumbnail of user nicoleb153
GB
1 review
0 helpful votes
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June 6th, 2017

Such cute clothing isn't easy to come across elsewhere, and the site is rewarding with earned discounts, even without those there are nice sales now and then~

Tip for consumers:
Keep an eye on rating percentages of each brand for an idea of which are genuine

Service
Value
Shipping
Quality

Date of experience: June 6, 2017

Thumbnail of user melaniep29
Canada
2 reviews
3 helpful votes
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June 10th, 2017

Has many products that you can't get elsewhere in Canada. All of my orders were exactly as described, and received quickly. I'm excited to receive my latest order soon!

Date of experience: June 10, 2017

Thumbnail of user rl96
Canada
1 review
0 helpful votes
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July 2nd, 2017

Had a few troubles here and there with purchasing but it ended well. I personally thought some of the items were more expensive than it should have been though.

Date of experience: July 2, 2017

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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