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    YesStyle

YesStyle

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Overview

YesStyle has a rating of 2.8 stars from 615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 4th among Department Store sites.

  • Service
    121
  • Value
    114
  • Shipping
    125
  • Returns
    90
  • Quality
    109
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
View ratings trends
54
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How would you rate YesStyle?
Top Positive Review

“Great place to get variation of jeans/pants”

J F.
1/15/21

For this specific review video, I talk about their jeans, which is one of the more difficult items to purchase from their site. However, if you look at the reviews and know which one is best to buy you can get some really good ones at great prices! I definitely can say I've bought some gems because they have different styles and they are priced quite fairly in my opinion. Watch the video to see me review the YesStyle jeans I got! If you're interested, you can check out my channel (justjoanne) for more detailed reviews and on even more items!

Date of experience: 1/14/21
See positive reviews
Top Critical Review

“Disappointed buying experience”

J C.
12/9/24

Do not buy from this company, I haven't received the product for over 1 month and the CS are not helping, just keep asking me to wait without any follow up action! I am so disappointed with my first purchase!

Date of experience: 12/9/24
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Reviews (615)

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Reviews that mention popular keywords

store credit (28) customer service (122)
Thumbnail of user cdw2
Texas
1 review
6 helpful votes
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March 24th, 2016

I received an item I had not ordered, but was still charged to my credit card. This makes me feel I need to cancel my card in order for 'YesStyle" to not have access to my account. Trying to find an address to return the sweater to has been 'EXHAUSTING' and without any results! My concern is this will happen over and over again! NEVER, NEVER, NEVER again will I order form YesStyle. I am also waiting for a credit to my card from 'YesStyle' since January 2016 for a coat that they did no longer have! It should be named 'NoStyle'! Buyer BEWARE!

Date of experience: March 24, 2016

Thumbnail of user ken.l
Virginia
2 reviews
4 helpful votes
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October 23rd, 2023

Update: I opened the sweatpants to check the size and quality. Fraudulent advertising--these are not sweatpants. Look at the picture, they are spandex see through pants. I ordered Women's XL and the waist size is 23 inches (picture included). I always order Women's XL pants for my friend. I did not see YesStyle size chart until I went back to the website and found the size chart. You have to be careful ordering from this site as their XL size is size 1 ladies petite or juniors size 1.

The 5 star reviews are obviously fake.

I placed an order for women's sweatpants. I never received an order number and spent weeks trying to get a status from customer service. I finally received an email a day before the order was delivered -- 4 weeks from date ordered.

The sweatpants are a joke. They are made of some spandex material -- not anything like what is shown on the website. They are thinner than hosiery and you can hold them up to the light and see through them. These are not sweatpants, they are more like panty hose with the bottoms cut off. All 5 pairs fit in my small mailbox on the porch and did not even half fill the mailbox. The mailbox is 6" x 8". Learned my lesson--never trust ordering products from a Chinese company.

Spent almost $90 for 5 pair of panty hose that cannot be worn in public. Pictures included. In the picture is 5 pair of extra large women's sweatpants. You have to wonder how many fake reviews this company pays people to post.

Tip for consumers:
Contact information for the company when you have a problem. They only have a contact form and do not reply when you have an issue.

Products used:
None are usable and suitable to wear in public. Donated to thrift store.

Date of experience: October 23, 2023

Thumbnail of user deew133
Illinois
2 reviews
0 helpful votes
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October 7th, 2023

I don't always find what I want at yesstyle but I love buying from here. It's so easy, things usually ship very fast. I love this site, wish i could buy more!

Date of experience: March 13, 2020

Thumbnail of user artt38
Georgia
1 review
0 helpful votes
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July 4th, 2020

I always use this site to buy my sugar baby clothes and gifts and lingerie and jewelry and I finally decided to give this website a try myself and boy oh boy am I soooo glad I did! They finna have a $#*! looking bad asf! Me and my babymama finna have matching lingerie too! Periodt pooh!

Date of experience: July 3, 2020

Thumbnail of user katieh62
GB
1 review
7 helpful votes
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June 12th, 2016

It has been 3 month (bought clothes in March 17) and I still haven't got my clothes back. I emailed to them at first and they said there was some trouble and I couldn't track where my clothes were, then I emailed again after some weeks and they stopped replying to me, emailed again last week and nope not a single word. I don't know how Yesstyle has lots of 5 stars when it's absolutely bad. Wouldn't recommend buying things from Yesstyle you might not even get your stuff... it may be a matter of luck if they'll even send you you're package or not... DO NOT BUY FROM THIS SCAM-LIKE STORE!

Service
Shipping

Date of experience: June 12, 2016

Thumbnail of user cherylf8
Quality A. – YesStyle Rep

Dear Katie,

We are sorry to hear about this issue. Our Customer Service team replies to all emails within 2-3 days. We apologize if you have not received further replies. Kindly also check your spam folder. (You may also private message us the order number so we may follow up)

We'd like to hear from you again so we may help you with this issue. Please email us and quote this sitejabber review for our handling.

Best regards,

YesStyle Team

Thumbnail of user nanakak
Massachusetts
1 review
0 helpful votes
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June 26th, 2017

I like it so far but I can not wait to get my shoes...
I had a problem for looking bad review. This is little bit scaring me to shop but I trust them and I will return if i did not like it.

Date of experience: June 26, 2017

Thumbnail of user kaylaa39
Georgia
1 review
0 helpful votes
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January 7th, 2019

They have so many clothes to choose from and they are all very cute and fashionable. They had just what i wanted and more. I will definitely purchase from here again. 10/10 would recommend

Date of experience: January 5, 2019

Thumbnail of user lxl
Mexico
2 reviews
3 helpful votes
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June 17th, 2017

Website is easy to use, information about every item is clear. I love the style and the variety, lots of things that I wan to buy! Definitely I will purchase again.

Date of experience: June 17, 2017

Thumbnail of user elyses5
Canada
1 review
1 helpful vote
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October 7th, 2017

I always come back to this store for the Korean products that I want. They have the best selection and the best prices out of the sites I've seen. Definitely recommend!

Date of experience: October 6, 2017

Thumbnail of user mollyt8
Massachusetts
2 reviews
0 helpful votes
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July 24th, 2016

This site is set up for international customers to easily find what they need. The conversion feature for cm to inches for each item's measurements is very much appreciated. Great site!

Date of experience: July 23, 2016

Thumbnail of user laineys6
Arizona
1 review
2 helpful votes
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August 21st, 2021

I ordered a package a couple months ago and when i received it there were a few items that didn't fit that i wanted to return. In the return policy it says that they will not give refunds, but they will give you store credit. I followed all the return instructions and sent the package to the address they had provided. About a month later i looked at my credit value on the website and it said i currently do not have any credit. I emailed them about the issue and they took a long time to respond and when they finally did, they said they had not yet received the return package, which was frustrating to hear because i had gotten the confirmation from fedex that the package had been delivered. When i emailed them about the fact that it had in fact been delivered, they claimed we sent it to the wrong address although we followed to return instructions and sent it to the return address they provided. We are still emailing back and forth with them and it is very frustrating. So i do not have any credit and my money went down the drain because of yesstyle. DO NOT buy from this company.

Service
Quality

Date of experience: August 21, 2021

Thumbnail of user racheller40
Florida
2 reviews
0 helpful votes
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August 31st, 2020

I ordered multiple products from a few brands and although at times the site was frustrating, the product selection was so exciting that in the end the overall shopping experience was OK.

Pros:
- Brand and product selection
- Affordable prices
- Good promotions and free express shipping on $59 purchase

Cons:
- The site functionalities are frustrating: (1) There aren't enough filters to do product searches and some of the existing filters are rather useless. (2) Sometimes the full ingredients list of the products are missing from the product page - that should be corrected, people care about the ingredients so they should be fully disclosed for each product consistently on the site.
- Not sure if standard shipping is offered but it should be offered for total purchases less than $59 and at some lower threshold should be free.
- There seems to be some inefficiency when products aren't immediately available, they advise you to order what's available now and then order the long lead time products separately - that is absurd and I'm sure they lose sales because of this. When they receive the order, they should ship what's immediately available and then ship the long lead time items separately and should do that themselves - not ask the customer to help them plan inventory and logistics. Some customers will likely order from another vendor or not have enough products to qualify for free shipping which makes the overall cost to the customer higher.
- Return policy is very stingy so be careful while shopping.

Date of experience: August 29, 2020

Thumbnail of user jasminas
Germany
2 reviews
0 helpful votes
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October 7th, 2023

Most of all, easy to order and with realy good korean products. I also get some products to try it out. Let's see if there is a some unknown secret there. Thanks.

Date of experience: May 3, 2019

Thumbnail of user debbiel79
California
1 review
0 helpful votes
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July 22nd, 2017

The sweater that I bought is defective and yes style doesn't admit that's defective item. Even they allow me to ship it back but I have to eat the shipping cost. I finally donate the sweater.

Date of experience: July 19, 2017

Thumbnail of user laurenq1
Canada
6 reviews
17 helpful votes
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November 20th, 2015

I shop online exclusively and I've lost count of how many online stores I have done purchased from. Yesstyle is the worst ever and I can't think of a shop that comes even close to how bad Yesstyle is.

I wanted to place an order and tried paying via PayPal but it just wouldn't work. So I entered my credit card info directly instead. Two days later the status was still "HOLD" so I asked them to cancel the order. They replied it's impossible to cancel an order even though my credit card hasn't been charged yet. At the same time they went ahead and charged my credit card, but the order status is "Waiting for stock" with no indication of how long is the wait. And for this order I am to receive zero style bucks.

I've been contacting them to inquire about how long is the wait. They have not replied.

It's bad practice and unprofessional to charge a customer's cc before the order is shipped! I can't think of a single quality retailer that would do such a thing! Add to that their refusal to answer a simple question about the wait time, I honestly feel like I've been scammed. Guess they expect me to wait indefinitely for something I've paid for.

If I was able to pay via PayPal I wouldn't worry so much because they will step in to resolve a situation like this. I have to wonder why Yesstyle's PayPal checkout doesn't.

I will never shop there again and I will not recommend them to anyone.

Date of experience: November 20, 2015

Thumbnail of user chrisv52
Canada
2 reviews
0 helpful votes
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July 5th, 2017

As a cosplayer and a huge otaku, always on the look for outfits because I am not good at making my own. This place had exactly what I was looking for, and at a decent, fair price! Great job!

Date of experience: July 5, 2017

Thumbnail of user franeyz
Florida
1 review
0 helpful votes
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June 27th, 2020

The prices are affordable but the quality is what you should expect based on the prices, just make sure to look at the photo reviews of the product before purchasing.

Date of experience: June 27, 2020

Thumbnail of user amym43
California
1 review
0 helpful votes
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April 5th, 2014

It was nice that that TOP button was at the bottom, it made the browsing really easy, but I'd like to see more blog posts. Those stories are pretty interesting. :D

Date of experience: April 5, 2014

Thumbnail of user jiax5
Canada
1 review
1 helpful vote
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May 29th, 2017

I did not like the clothes I had ordered as they seemed low quality. I decided I wanted to return 2 items, however, the returning process was so tedious that I decided to keep them.

Service
Value
Shipping
Returns
Quality

Date of experience: May 29, 2017

Thumbnail of user marthaz3
Hong Kong
1 review
0 helpful votes
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August 7th, 2017

I have being a client for several years and I am very happy with their makeup and skincare products. It is my easiest way to buy Asian makeup online and I love it very much.

Date of experience: August 7, 2017

Thumbnail of user amyd100
California
1 review
0 helpful votes
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September 16th, 2017

The items are so cute and good quality <3 I love how they have good service and ship fast. I think maybe some items are too cheap but hey they are what you pay for

Date of experience: September 15, 2017

Thumbnail of user stelab2
Utah
1 review
0 helpful votes
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June 5th, 2020

I love shopping at YesStyle. It has the best prices and authentic products. I have loved everything I have gotten and I shop there every month or every other month since Nov 2018. Highly recommend!

Date of experience: June 4, 2020

Thumbnail of user lanhl1
Georgia
1 review
0 helpful votes
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August 27th, 2017

The quality of the product is below despicable and when you request return they have a system to con you to wait until you cannot dispute the transaction on the credit card.

Date of experience: August 27, 2017

Thumbnail of user tamm13
New York
1 review
0 helpful votes
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May 20th, 2020

The checkout is so simple and easy. Love the reviews with photos that the website provides. And there is also tons of photos from the vendors. Such a wide variety of awesome things to choose from.

Date of experience: May 20, 2020

Thumbnail of user et468
California
1 review
3 helpful votes
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April 4th, 2013

I've been looking at this site for years! Always wanted to buy something but didn't know what to expect since it's an Asian website shipping from HK. Anyway, I was feeling really down this one day and made a stupid mistake of ordering close to $500 USD of clothes. Transaction wise, it was pretty simple. However the shipping process is SUPER LONG. It took a month for me to get the items.

So out of the 10 items I got, I can say I like 1. The quality is cheap, not that great but I guess it's not an expensive clothing sites so I can accept that. However, what really anger me is one of the item was shipped wet, damp, and had this bad chemical smell. I called them to return it and they said they wouldn't be giving the shipping refund cause it's not defective. OK, if something is shipped wet, damp, smell like it been dunked in chemical for days - do they seriously think that it is not defective? The return policy is very misleading as only what they CONSIDER as defective will get return.

Anyway, I had high hopes for this site cause they have a lot of cute stuff. I thought I finally found a good website that sells Korean, Japanese, and HK fashion but I was pretty much scammed. If you do decide to purchase anything from this website, just consider that there is probably a small chance that you will get that you will like, the picture is misleading. The customer service is poor. Buy with your own risk and I definitely will not be buying anything from this site again.

Date of experience: April 4, 2013

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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